Recent Reviews from AutoNation Honda Hollywood

Went to trade in my car on March 1st and found something that I wanted. The car salesman (Roderick) was really friendly and helpful. I thought I made a great choice until I met the sales manager Leo. I chose an Auto Nation dealer specifically because you expect them to be reputable and honest but, I was wrong. Leo spoke to me like a child and kept calling me names like “sweetie” and “princess”. Maybe it was because I was young or just because I was a woman, who knows, but he is the epitome of a pushy shady car salesman. They see a young woman and speak to her in a condescending manner in hopes to trick her. The kind of salesman you try to avoid from smaller places and definitely not what you expect from an Auto Nation dealer. I did however go through with the trade in because I loved the car I chose and Roderick assured me I was getting a great deal. (Thank you for treating me like a human being, Roderick!) I was happy. Until 2 days later I got stranded at work. The car would not start at all. I called them and they told me to bring the car in. They checked it out and said the battery just needed to be “recharged” and ASSURED me that I wouldn’t have another issue. Now, this car was a CPO AND Leo told me before I purchased it that *every* CPO has a new battery. Why I would believe him after his disrespectful tone I do not know and I really regretted it later that night when I got stranded AGAIN. Because they were not able to see me for 2 more days I had to go out and buy a new battery. I understand a used car will definitely need some help eventually, all cars do but not after he said it has a new battery and definitely not after 2 days after driving it off the lot! After *a lot* of phone calls, rude employees not willing to find a solution and headache I finally spoke to the general manager and he gets it tested. Repair shop said yes the battery is dead and tells me they will reimburse me for the money I spent on the new battery. “You will get it in the mail in a few weeks”. Well, no, I haven’t. Going on 2 months now. You choose an Auto Nation dealer over a smaller dealership because you expect them to have a higher standard for customer care which includes honesty. If your car salesman are honest but your general manager and sales manager are not then you have really dropped the ball, Auto Nation. Edit: In response to the comment from them. No, sorry, I do not wish to speak to the general manager... AGAIN. He had an opportunity to show that customers matter and make things right. Instead I got an attitude AND he didn’t even see through with the promise of reimbursement. However, they have all my info and have not yet reached out to me. But did leave a comment to give the illusion of concern. Furthermore proving my point that they only do the bare minimum for their customers - if even that.

Mayra Martinez May 9, 2018

They Losty new cat. Very disappointed in service and Manager for. I turned in my vehicle on Monday to Honda on 441 they told me my car would be ready Tuesday or Wednesday the latest Wednesday afternoon I call them to pick up my car and they give me the runaround and have to call me back when they call me back they tell me they cannot find my keys they do not know where the vehicle is and they have not started service on the car. When I go in Wednesday they still have not found the car and now they have to give me a loaner Because I had to be in class and it was already past the due time that they gave me I received a phone call Thursday night to tell me they just found my car I go pick it up on Friday and return the loaner I call the general manager while all this is going on on Wednesday upset trying to figure out what’s going on it is the next week and I still have not received a phone call from that manager I think this is ridiculous that is disrespectful for a new Stabley Schomann to just drop the ball like that I’m day upset at how they handled the situation I have a new car they put me in a loaner the window didn’t work the seats weren’t powered there was no sunroof it’s smelled the seats were ugly it didn’t have to be pristine a new car but something close to the vehicle that I was accustomed to and that you guys failed to produce when I came to pick it up I am ranting and raving to let you guys know that manager does not care about it’s Honda reputation because if it did after the third voicemail I left I would’ve received a call back from either him or his staff, This was very unprofessional I have bought two cars from them this car will be the last car I buy from them and I’ve only owned it for a couple of months and I have gone back for multiple reasons other than this also the battery on the car was faulty and they had to change it at no cost how do you sell a new car with a faulty battery very upsetting Honda very upsetting

Kayri Pozo Mar 13, 2018

If it were possible to give a negative rating I would give Honda of Hollywood a Minus Twenty (-20). I heard noises from the transmission in my 2016 Pilot and took it into Hollywood Honda just before Hurricane Irma was due to arrive. The person checking me in said that my Pilot had a recall notice on it and I asked, “For what?” He wouldn’t tell me and explained that the service technician would explain it but it wasn’t serious. I waited for the results to come back and I was informed that my transmission was completely shot and I needed a new one. The service tech explained that I had driven through deep water and ruined it. I explained that I did not ever run into deep water and he said I must have backed the pilot into the water when launching my boat. Think about that stupid explanation – to get my transmission underwater backing down a boat ramp I would have had to submerge the entire back half of my pilot. I got very upset and asked to see the Manager who was there at the time. The only response I got was I was told to see the Service Manager who told me the same story about submerging my transmission underwater. I had to move my boat to the side of my house for the pending hurricane so I asked for my Pilot back. I was told that I couldn’t have it back and that it had been “disassembled” and the parts ordered. I went ballistic as I had to move my boat or it could have been destroyed. After a great effort and the threat of a lawsuit they agreed to give me my car back. But the Service Manager had one last meeting with me and the mechanic that worked on the Pilot. He showed me two water bottles with oil in one and a milky liquid in the other. He explained that the oil was what should be in the transmission and that mine had the milky “water” in it. Again he blamed me for the water in the transmission and informed me that the Warranty did not cover the transmission repair. I asked about the Recall Notice and he said it was for a computer programming issue. He also said that when I brought it back that I would need $8,700+ for repairs. I was stunned and left with the Pilot to tow my boat about 100 feet. One of my children looked up the recall for my Pilot and found that it was for the transmission problem that I was experiencing. I was infuriated and after the storm and cleanup I took the Pilot to Holman Honda in Ft. Lauderdale. I explained the problem I was having and did not mention my experience with Hollywood Honda. The service person looked at the Recall Notice and immediately said the transmission was faulty and the degree of replacement was dependent on the severity of the problem. Holman Honda’s Service Department had the Pilot for one day and called to tell me all the repairs would be covered but it would take about five days. Sure enough 5 days later I picked up the Pilot. I found out that the entire transmission was replaced, all the hoses and radiator and other parts. My total bill was $0.00 – yes, ZERO! I purchased seven (7) Hondas from Hollywood Honda. I was nearly scammed and in just the past two months have referred two 2018 Accord sales and personally purchased a 2017 Accord Hybrid from Holman Honda. If you decide to buy a Honda or have your Honda repaired I suggest you use Holman Honda instead of being ripped off by Hollywood Honda. I would hope that Honda Corporate finds this message and takes action against Honda of Hollywood so the same thing doesn’t happen to other Honda buyers. Oren Dinkel

Dave Dinkel Jan 21, 2018

A Non-Fake Review of Hollywood Honda. I would recommend people read as many of these supposed "reviews" and "owner responses" posted here very carefully. Anyone with a little sense can see they are fake. More importantly, anyone who has ever REALLY visited this place will know better. My wife and I have purchased many Hondas over the years. I came to give these guys a shot, especially since I live down the street! They were slow, aloof, and criminally inneficient. I coukdnt get my salesman to show me the car I wanted. He wanted to show me the car he needed to move. Crazy. I read someone else's post about how they came to buy a car and when they decided not to, it took him forever to get his keys back on his trade. That sounds about right for these guys. With me, I guess they didn't need the business on the 2017 Pilot Touring lease. I got it at Rick Case Honda (like all my previous leases) - a professional dealership. The real problem I have, though, is this. I show up early (8AM) on a Saturday to service the new Pilot. I'm greeted by Frantz who asks "Do you have an appointment?" Not, "Good morning, welcome to Hollywood Honda". Hell, I would have been ok with a simple "Hello". I did not have an appointment so, I was quickly ushered to the left two lanes stating "No appointment? It's going to be a while. You just wait there." The tone wasn't the best but fair is fair. I didn't have an appointment. So, I waited in my car. Then waited. Then waited some more. Finally, after about 30 minutes of not even so much as a "we will be right with you" I ask: "Frantz, I realize you guys are tied up but can't someone at least take the car from me? I can Ubber home down the street and come back when it's ready." His response? "I told you. No appointment means you wait." I left. Headed to Rick Case Honda- a place where I have shown up countless times without an appointment, get greeted courteously, and received professional assistance time and again. And yes, I have had to wait but I have done so after having someone take my car off my hands fairly quickly. Not 30 minutes of walking by hoping I will go away. This place has very bad customer service. I think the owner is trying as hard as they can to blitz the reviews with made up positive reviews. Don't be fooled. It might work for newcomers because let's face it, Honda makes a fine car. But discerning customers, people with some experience, will not come back or do business here.

hfvincit Aug 26, 2017

Let me tell u my experience with auto nation Honda in Hollywood; i am very happy with the service i got from Alex; the sales person who was very kind and had a lot of patient with us, he worked with us and was very understanding; didn't tried to push us to buy, and finally we did lease a 2016 Honda oddessy, my only problem is that after 6 months of having the car i found out that there was a paint touch up where's the back driver side tail light , my other car shop said that its look like a touch up paint or small cover of scratches that probably happened when the car was parked at the dealership or when they transferred it from one place to another; which is not a big deal but i wanted to make sure that i will not get penalty for it. when i went back to auto nation to show it to them to make sure i will not be charged for that when ill return the car the service dept manger was very disrespectful (he saw a woman so he thought he can take advantage of that) and tried to blame me for pushing the tail light bcs i got a back hit from another car!!!! Which is ridiculous bcs car fax and all the rest can show that its a completely lie!! When i tried to tell him that its a joke he keep telling me; well you have the car for 6months, and tried to blame me for doing that! After getting so upset I contacted Alex the sales person who sold me the car , he contact Edi the GSM , both of them saw it and said its not a big deal and that they don't blame me, they couldn't confirm for sure what it was but they guarantee that it is not something to be worried about, This guy; was horrible! I dont know how he get the position of service manager, his attitude is awful and he has no shame, So, if you want a new Honda from Auto Nation in Hollywood ; which I recommend ( don't get me wrong, i love my car) just make sure that when you pick up the car you are getting a new car without touch up paint or dents it scratches from parking lot use.. Sent from my iPhone

T D Mar 20, 2017

Let me tell u my experience with auto nation Honda in Hollywood; i am very happy with the service i got from Alex; the sales person who was very kind and had a lot of patient with us, he worked with us and was very understanding; didn't tried to push us to buy, and finally we did lease a 2016 Honda oddessy, my only problem is that after 6 months of having the car i found out that there was a paint touch up where's the back driver side tail light , my other car shop said that its look like a touch up paint or small cover of scratches that probably happened when the car was parked at the dealership or when they transferred it from one place to another; which is not a big deal but i wanted to make sure that i will not get penalty for it. when i went back to auto nation to show it to them to make sure i will not be charged for that when ill return the car the sales manger Lazaro Rojas was very disrespectful (he saw a woman so he thought he can take advantage of that) and tried to blame me for pushing the tail light bcs i got a back hit from another car!!!! Which is ridiculous bcs car fax and all the rest can show that its a completely lie!! When i tried to tell him that its a joke he keep telling me; well you have the car for 6months, and tried to blame me for doing that! After getting so upset I contacted Alex Lopez the sales person who sold me the car , he contact Edi the GSM , both of them saw it and said its not a big deal and that they don't blame me, they couldn't confirm for sure what it was but they guarantee that it is not something to be worried about, This guy; Lazaro Rojas was horrible! I dont know how he get the position of service manager, his attitude is awful and he has no shame, So, if you want a new Honda from Auto Nation in Hollywood ; which I recommend ( don't get me wrong, i love my car) just make sure that when you pick up the car you are getting a new car without touch up paint or dents it scratches from parking lot use..

Taltald33 Mar 19, 2017

Tal d Mar 19, 2017

I live about 1:45 minutes from this dealership. This required I get everything I could get done remotely as driving into the dealership was not an option. AutoNation advertises and promotes their speedy sales if you simple get everything inline ahead of time. This was one of the reason I chose to buy from Auto Nation. Marko was an excellent sales rep. Helped me research the car, answered all my questions over a long period of time. Was very patient. He helped me get all my paper work in order over the phone and through email. Marko showed me a car with a great price. Got the initial offer on my car and made sure my paperwork was all ready over the phone. The day I make the appointment to actually make the deal I was informed two things needed to happen before the deal can be finalized. 1. They had to make sure the car I was trading in was all I said it was so that the number offered could be justified. and 2. They had to call and get the payoff of my old car when I was there. This happened quickly. With in 20 minutes I was told I was next to see the finance manager to sign my paper work. This is where it all fell apart. Instead of being in and out quickly I sat in that show room for 2.5 hours! They had more then one person tell me I was next but we sat there and watched every customer go back and sign their papers while we sat. After all the emails and scanning and all the work I did on line I sat. TWO AND A HALF HOURS!!!! Eventually I had to go up to the sales manager and tell him he had 15 minutes then I was gone! Now the Finance Manager comes out and she asks what the issue was. I said the same thing I described here. Did everything I could to make this a fast process and we sit. She said I was next again to which I answered 'of course we are next there is no one left!' The fiance guy finally came out a few minutes later. He knew how to do his job and went through the process as quickly as possible knowing he had a couple of disgruntled customers on his hands. The sales manager finally admitted to know I was a fast track customer and that he missed that fact until I went up and complained. He said if he had realized in the beginning he would have re arranged things in order to get us in quicker. This does little to help the fact we sat in that place so long. If someone would have stepped up and said , hey we are slammed, it will be an hour and a half or two hours before we can get to you. Please feel free to go have diner ( we hadn't eaten that not and did not get to eat till 11:30PM). Then my expectations would have been set and we would have understood and been happy. But to sit there and two and a half hours and keep being told, you are next. Unacceptable, This is why they get 3 stars. Yes the prices and the cars are great. Yes, my sales guy was awesome, patient, helpful. Yes the finance person knew what he was doing and made his part of the process smooth (once we got in). This would have been a 5 star rating if not for the miss management of our time. No I am not saying we had to be first or that we were more important then any other customer. I am saying I did everything online so the process should have been quick once I was there. Secondly if, for any reason, they could not be quick they should have communicated the issue and gave options for handling it. Knocking off 2 stars.

Thomas Cole Jan 24, 2017

I am writing this review to express frustration about the lack of professionalism and sub-par service rendered at AutoNation Honda Hollywood. I am totally flabbergasted & completely dismayed to say the least. Two weeks ago I took my car (2014 Honda Civic) in for A-1 service at your location. I paid for a synthetic oil change! However, while I was driving on New Year Eve my check engine light and low oil light came on! The next day, I had my car towed to Wal-Mart auto care center to have a technician look at my car because Auto Nation was Hollywood service center was closed on New Year's Day. The technician informed me and showed me that I was missing a screw and a drain plug (due to your technician negligence). This is totally unbelievable and mind boggling! The technician at Wal-Mart Auto Care Center informed me I was lucky because my engine could have blew up! I was completely out of oil. He insisted that I take pictures and a video to show the service at AutoNation Honda. I incurred an additional charge from Wal-Mart to rectify the potential hazardous matter at hand. Not only did have to kick out more money, I missed my New Year Eve and New Year Day Plans due to unforeseen car trouble. Choosing the AutoNation Honda dealership to service my car, I never thought for one second that the technicians would be so incompetent and fail to do their due diligence as it relates to servicing my car. I have several questions, concerns, and wonderings ..... Was this act done intentionally? What if my engine blew up on me? Is there a check and balance when cars are serviced? Are the technicians at your dealership certified? I am overwhelmed with uncertainty and reluctant about bringing my car to this particularly service center for future maintenance and/or repairs. Rightfully so, right? However, I did speak with the service manager Laz, who was very apologetic and diplomatic. He understood my frustration and listened to me. And I briefly spoke with the customer relations manger. Laz, did refund me for the oil change that they did, and stated that they will refund me for the inconvenience of having to get an oil change at Wal-mart..... However, no one from AutoNation Honda Hollywood has followed up with me; nor have I received the refund check that was promised to me for the inconvenience of having to get my oil changed again at Wal-Mart. Love my Honda Civic, but not impressed with AutoNation Hollywood Honda...

Strib Bernard Harv Jan 9, 2017

This might sound strange... a family writing a very positive review for a salesperson, manager, and dealership where their car was not purchased... but it is well deserved. We didn't think we'd get a new car in the very short span of 1.5 days of "car shopping" but we did. Though we had on our mind the need to get a new car soon, it just ended up happening quite suddenly over part of a weekend when close friends of ours offered to have our kids spend the night and next day at their place with their own kids. So, we got to work right away and went to a few car dealerships. Through our experience that weekend, we met 3 nice managers and 1 lousy one, BUT only 1 really great salesperson. This salesperson is Daniel Previlon. He didn't waste any of our time at all but made our experience at the AutoNation Honda of Hollywood really efficient and we couldn't have been happier with him. He is a really down to earth kind of person... a very genuine guy just doing his best to help customers out in finding the right car for them and in trying to get them the best offer possible. As soon as we got to the AutoNation Honda of Hollywood dealership, Daniel met us and took the keys to our Honda Odyssey to get an appraisal on its trade-in value while he helped us to look at the cars on the lot and go for a test drive in the one we were interested in getting. Every aspect of our time with Daniel was just so efficient... and his manager (RJ, I think the name was) showed that he was ready to do all he could to help us out with the numbers too. The dealership itself is in a pretty new building of considerable size so it is a nice place to come to as well. In the end, because another dealership we went to had the car we wanted in the color we wanted, we got our new car from that other dealership instead. (Unfortunately, we didn't have time for dealerships to get cars transfered and we had been burned before by such an offer in the past... with one dealership going through the whole negotiations process with us and promising they could have the color car we wanted transfered over within the week... but it just never happened.) However, the salesperson we had to deal with over at the other dealership was someone we would never recommend and the manager we initially had to deal with was an arrogant individual. It was lucky for us and for that dealership that another manager took over and saved the reputation of that dealership and our sale. We were sorry that we couldn't have sealed the deal with Daniel and his manager RJ from AutoNation Honda of Hollywood, but as the color vehicle we wanted was not on hand there, we had to go with the place that had exactly what we wanted. We would highly recommend anyone interested in a Honda to go see Daniel and RJ at the AutoNation Honda of Hollywood though as Daniel will not waste your time like some salespeople at other dealerships, and we are sure they will give you a very competitive offer.

whitneyfamily Nov 24, 2016

This might sound strange... a family writing a very positive review for a salesperson, manager, and dealership where their car was not purchased... but it is well deserved. We didn't think we'd get a new car in the very short span of 1.5 days of "car shopping" but we did. Though we had on our mind the need to get a new car soon, it just ended up happening quite suddenly over part of a weekend when close friends of ours offered to have our kids spend the night and next day at their place with their own kids. So, we got to work right away and went to a few car dealerships. Through our experience that weekend, we met 3 nice managers and 1 lousy one, BUT only 1 really great salesperson. This salesperson is DANIEL PREVILON. He didn't waste any of our time at all but made our experience at the AutoNation Honda of Hollywood really efficient and we couldn't have been happier with him. He is a really down to earth kind of person... a very genuine guy just doing his best to help customers out in finding the right car for them and in trying to get them the best offer possible. As soon as we got to the AutoNation Honda of Hollywood dealership, Daniel met us and took the keys to our Honda Odyssey to get an appraisal on its trade-in value while he helped us to look at the cars on the lot and go for a test drive in the one we were interested in getting. Every aspect of our time with Daniel was just so efficient... and his manager (RJ, I think the name was) showed that he was ready to do all he could to help us out with the numbers too. The dealership itself is in a pretty new building of considerable size so it is a nice place to come to as well. In the end, because another dealership we went to had the car we wanted in the color we wanted, we got our new car from that other dealership instead. (Unfortunately, we didn't have time for dealerships to get cars transfered and we had been burned before by such an offer in the past... with one dealership going through the whole negotiations process with us and promising they could have the color car we wanted transfered over within the week... but it just never happened.) However, the salesperson we had to deal with over at the other dealership was someone we would never recommend and the manager we initially had to deal with was an arrogant individual. It was lucky for us and for that dealership that another manager took over and saved the reputation of that dealership and our sale. We were sorry that we couldn't have sealed the deal with Daniel and his manager RJ from AutoNation Honda of Hollywood, but as the color vehicle we wanted was not on hand there, we had to go with the place that had exactly what we wanted. We would highly recommend anyone interested in a Honda to go see Daniel and RJ at the AutoNation Honda of Hollywood though as Daniel will not waste your time like some salespeople at other dealerships, and we are sure they will give you a very competitive offer.

JLLMS Nov 23, 2016

Let me just start off by saying THANK YOU AutoNation Honda of Hollywood for such an awesome car buying experience!! This is my first BRAND new car and I was extremely worried about getting approved for financing and making sure I got a good deal. Anytime someone talks about car shopping they normally have a negative experience. So I wasn't sure what to expect.... I was referred to Ryan by a family member who highly recommended him. Ryan has been working with me for the last 2 months! Yes TWO months!! He went above and beyond to get me approved for financing and made sure he had the exact car I wanted! Even though at times, I was unsure about buying for personal reasons, I never felt rushed and he always responded to my multiple questions via emails, text messages, and calls. He is really a great, honest salesman with a lot of patience. I will admit, I can be a pain in the you know what... I bought my car on the last day of the month (yesterday to be exact whoop whoop lol sorry) and they were extremely busy! There was a little bit of wait time which is unavoidable, but the employees were all very attentive and friendly! Remember people if a business is busy it normally means they are doing something right, be patient and realistic. You aren't ordering at a fast food restaurant. Anyway... When I arrived Ryan immediately greeted me and got the whole process started and we went for a test drive. The 2016 Honda Civic is like driving a cloud! Just saying... Daniel was great he went over the whole car with me, showed me what every button does, hooked my phone up to the Bluetooth and explained all the features. Again they were extremely busy but he didn't seem rushed, answered all my questions, AND made sure my car was detailed even though it was raining! Then it was time to see the dreaded financing dept. Randy in financing was great as well! He made the decision making very easy and helped me get some great coverage without making me feel pressured. I left knowing I have protected my investment without spending a fortune. Again they were busy but he took the time to explain everything to me as I mentioned this is my first brand new car so a lot of these warranties and things are new to me! I love my new car and I had a great car buying experience! If you are looking for a smooth car buying experience, I highly recommend you go see Ryan!! Thank you Ryan, Daniel and Randy for an great car buying experience! I will always remember you guys!! If you actually read this whole thing call Ryan!! Him and the staff will take care of you!!

MonicaD Sep 2, 2016

Monica Dancy Sep 1, 2016

First off I would like to say that my review would have been 5 stars for my experience if i was only reviewing my sales rep ernst and our initial car purchasing visit. He was patient with us on a very hot day, while we looked at multiple cars and he was easy to work with. However, after we purchased our car it had to come back to have the protection plan put on and we had negotiated a panel in the door to be replaced. I dropped off my Odyssey and was told it would take 2 days. I was given a honda accord loaner car (which I was hesitant since I bought a van for a reason, but figured 2 days with a car substitute wouldn't be an issue). So at this point all great. I live 1.5 hours away from this autonation and I have 2 small children. I planned my week so that my mornings were available 2 and 3 days later to drive back down and pick up my car. No body calls me to give me an update. at the end of day 4 I call the service department and there is no record of my car or me. So i am thinking my car is lost. after waiting on the phone for 30 minutes while they try and find it i get transferred to sales. unfortunately ernst was not in that day, but I got a call back from the person in service I dropped my car off with and i did find out that my car is there and that the part they ordered was wrong and that they were working to get the right part in....great. The next day (friday, day 5) i got a message from my car sales rep saying that the car should be ready monday. No one calls me monday. I left a message with the used sales manager monday late afternoon. Today (day 9) I call service to speak with the person I dropped my car off with since he is the only person in service who can help me in anyway and I was told he would be coming in in 30 min and he would call me back. after an hour and 10 min i call service back, a different person answers and tells me she has no idea who he is and is not in that department..... What the heck....she doesn't offer me help in any other way. I asked to be transferred to sales and thankfully ernst was there and I am now waiting until the manager gets in at 12 to get any kind of status update on my car. The issues: a 2 day fix is now on 9 days and will be 10 (if it is even ready by today so i can come tomorrow), I don't even understand the lack of communication/department organization. This needs to be seriously addressed. apparently when you have a repair from the sales side, your car gets put in some sort of limbo department and NOBODY knows whats happening. calling is a nightmare and sometimes you get someone who is helpful over the phone and other times not at all. Complete inconvenience, I have cleared my schedule for over a week so that I can drive the 3 hours (with my small kids) that I need to to go get it and its still not ready, or I should say no one knows if its ready. Had I known my 2 day repair would be 10 days + I never would have accepted the accord as a loaner car. I bought a van for a reason, I need a bigger car. I have now driven my loaner car longer than I have driven the van I purchased.

da jo Aug 16, 2016

Horrific deception if i could rate with negative stars, I would! I went to Autonation Honda Hollywood after many back and forth emails with Ernest Rohn, an internet salesperson. We agreed on an OTD price for a Honda Civic and I took my daughter in, it was going to be her first car. Ernest took us for a test drive and we asked the typical questions, does it come with 2 keys, a valet key, the owners manuel, etc. He assured us the car had everything. I asked about the warranty and he showed me the paper that the warranty was up and quoted me the prices for the extended warranty. We were shown the car fax, but the car had no service records and/or receipts. We decided to purchase the car. While waiting for 2 hours for the finance manager, Jeremy from finance came over and told us that the car was Certified Pre Owned and came with a 12 month warranty. We signed the papers and then the commotion began. Vladamir our salesperson said they could not find a second key. We waited another 45 minutes for a second key to be cut. He also told us they were detailing the car and making sure it was ready to go. I questioned about how and where the second key was and they hemmed and hawed around the question. 3/4s of the way home (I live in Miami) I realized they did not give me the registration or the valet key. I called Charles Clay, the internet director, and he told me that the car didnt come with a valet key. I told him both keys and the valet key were checked off on the CPO paperwork and that I hadnt received the registration. He was adamant that they send the registration and there is no valet key. I told him that is not what the paperwork stated. He checked with the service manager who said yes, it comes with a key and I could pick it up. I balked and told them absolutely not, I was not driving up to Hollywood for their mistake. Haywood assured me they would fed ex it. Cleaning the car we found a hole through the carpet to the floor, that was covered by the mat. The CPO report showed no damage. I was OK with that. We found the registration shoved in the glove box. Nice that a manager does not know anything about the cars/services he sells. We washed, waxed, and cleaned the interior since it had not been done as promised. They had left a Sharpie marker and two pennies inside. How is that for a Honda dealership detailing? The next day I called American Honda and gave them the VIN to check the warranty. Low and behold, my daughters new vehicle was not registered as a CPO! I asked them how that works and was told the car is registered when the CPO is completed. I freaked out and called Autonation and demanded to speak with Larry Michaels, the general manager. Him and Haywood were conveniently in a meeting. Haywood got on and I explained what I had found out. He said it was impossible. I told him to call American Honda and he refused. He said he would have to get the paperwork and call back. He called and said that the car was registered in May 2016. I told him it was not and demanded to speak with the GM if not I was calling the news. He magically was able to get out of his meeting. He told me that the car was just purchased and that he had to send in the CPO paperwork in the next day. That would be the third day and make the car unreturnable. My BF was on the other line with American Honda double checking. They told him that is not their policy, the car needed to be certified upon inspection. I told the GM that we were deceived and that how could they sell us the car as CPO when it was not, that is fraud. He told us to bring the car back for a full refund. Never did he nor Haywood say they would call Honda to verify-because they knew the car was not certified. We arrived at the dealership and the receptionist knew of our situation. Not one employee offered an apology or an explanation. The GM was not even around. My daughter was heart broken. I placed a complaint with American Honda. Autonation Honda Hollywood is a deceitful dealership full of lying and sleezy people. Never buy a car from there!

Deceptiondk Jul 21, 2016

My roommate and I had two vehicles; one was a 1997 and the other a 2001. On our way to Honda of Hollywood my roommate and I left the 2001 vehicle at our mechanic for an estimate on a car problem. I wanted to check out a new car to replace my 1997 car. I found the new computerized electronics quite confusing when first we started checking out the new Accords with our salesman, Mark Nelson. We went for a test drive with Mark, where he had the opportunity to explain how to use the push to start button, the rear view camera and side camera, etc., etc. Mark was very personable, thorough and exceptionally patient as we discussed my options and viewed inventory. He ran a printout on a vehicle cost with a trade-in of our 1997 car. Our mechanic called us during our meeting with Mark; turns out our 2001 car would be too expensive to repair! Now we decided to trade in the 2001 and Mark drove us to the mechanic to pick it up and bring it back to the dealership for trade-in. Mark then ran figures for two new cars, one Accord and one Civic with two trade-ins. Too expensive, Mark ended up running numerously more quotes with several different cars and we finally decided to purchase only the Accord for now, and traded in our 2001 car. Mark, of course, had to have the dealership run credit reports, and call our insurance company to transfer documents. The dealership printed out more numerous documents for signing, and by the time everything was completed it was after 10 PM. We started at about 2 PM, that's 8 hours at the dealership with no lunch or dinner, and my roommate and I were very hungry. But all through this lengthy process, Mark continued smiling and we even had a few laughs. The other members of the dealership were just as helpful and courteous, and I think they all got a kick out of how complicated things had become. The next day I had to return to pick up the car manuals, an extra set of keys, etc.(It was too late to get all this at 10:15 PM the previous night)) and all the reps we dealt with smiled and waved again. I felt like we had become friends by now! It all turned out to be an exceptionally enjoyable experience. I never expected it to happen this way and I highly recommend the Honda of Hollywood dealership along with my salesperson, Mark Nelson !

Dr Paul and Edwin Dec 27, 2015

I Leased a vehicle on 10/04/2014 and i was lied and misleaded on this deal from A to Z. I will describe everything that happened below. Here is everything that took place on october 04,2014 at autonation honda of hollywood.There were not misunderstandings but misleads and lies since the beginning till the end of this deal. Again, i was told so many lies and misleading information as follow: - From Dominic(the salesperson), I was told the insurance for the accord(new car being leased) would be lower than the vehicle i was trading (CRV). LIE! The new insurance turned out to be $60.00 more expensive. -From Dominic(the salesperson), I was told the accord(new vehicle being leased) is more economical than the CRV(vehicle being traded) by 8 miles per gallon. LIE! The accord is only 3 miles more economical than the CRV. -I was given a broken key by Dominic(the salesperson) and when I saw it he told me to return on the following day and the process to exchange the key wouldn't take more than 30 minutes. LIE! My wife had to wait on the service department for 2 hours and 15 min for the replacement and worst than that, when I got the suppously new key, I realize autonation honda gave her an used and full of scratches key. This is unacceptable! -I was told by their financial manager(Roland) that this car only comes with 24 months warranty on the air conditioning system. LIE! It comes with 36 months bumper to bumper warranty. He was trying to convince me to buy an extra warranty that this car already have. -I was told by their financial manager(Roland) that this lease has a disposition fee of $350.00 and it is exactly as the lease from my CRV that I was trading in. When I told him I didn't have the CRV lease with me at that point, He told me to trust him that the CRV lease also has the same disposition fee. LIE! As soon as i got home and looked at the CRV lease I realize it doesn't have any disposition fee. -Last but not least, when I called Honda to cancel the extended warranty I had on the CRV(vehicle being traded) I was told this money ($411.55) was going back to the dealer. I immediately called Dominic and Edward Valenz(Sales Manager) and I was told Edward told me this money was part of my down payment. LIE! The warranty cancellation money was never mentioned on the deal and this money since was paid by me, i am entitle to receive this money back. -I was offered 6 oil changes vouchers to compensate a little about all this nightmare that i went through and also, I didn't get them. I bought many cars in my life and many of them from Autonation. I never went through something like that! I want MY $411.55 from the cancellation of the previous extended warranty back on my card and the 6 vouchers sent to me with no delay, I strongly believe that honesty and good faith will always prevail and It was utterly shocking to me the way i was treated at this dealership.

ray cymrot Oct 28, 2014

I have read so so reviews for this dealer. We had researched cars for a while. We narrowed it down to a 2010 civic Ex. We had corresponded with Jamie through the internet for a few weeks. He was always helpful and at no time did we feel pressure. Now, we did dealer shop through several dealers in the are. All corresponding with their internet departments. We test drove and narrowed down the car we wanted. We were working with other dealers. But from all the conversations and chats we had with Jamie, he was the only internet guy who was the most straight forward with us.We had a done deal at another dealer, but lets just say the deal did not work out. Jamie, was helpful enough that we agreed over the phone to a price. he sent us an invoice over the email with everything such as fees, price, tax, tag and everything listed. This made the deal easy and fun. We went to the dealer to sign the papers. Everything that was sent to us matched exactly. We had done tons of research and knew exactly what the prices were going to work out to, how much the down payment was going to be, and how much the financing was going to be before going in. When we got there, everything was spot on. The paper work, the financing, everything. It was the easiest car shopping experience we have ever had. I was doubtful of internet shopping at first. But after dealing with Hollywood honda, It was very easy. I highly recommend Jamie Romany, he is easy to work with, polite and very outgoing. He will help you find what your looking for and make it as hassle free as possible. I have to say, I have had great experiences working with this dealer so far. I felt no pressure at any time and everyone was up front and honest. I also wanted to add. One of the reasons we bought the car from Jamie is that he respected our privacy and did not haggle us or use excessive phone calls or contacts. I explained to him that I work most of the day and its easier to use emails and he respected that until we were ready to by then we corresponded with phone calls. He knew when we were ready to buy when we were ready and did not overly pressure us. He did everything right. He knew when the line was drawn and respected the line. And that is the main reason we chose Jamie to buy the car from. He was completely professional. We often find car dealers very naggy, calling me 5 times a day. Haggling us. That is what ruins the fun of buying a car. Jamie only contacted us when it was necessary. That really made the difference.

dccarshopper Jan 30, 2011

I purchased a 2007 Honda CR-V at Maroone Honda of Hollywood, and have had several issues with bad service: I brought my car in about 4 months ago because, due to a malfunction in the fuel door release, the door did not open, and as I had no gas and had to get to an urgent appointment, I had to pry the door open, causing some damage. It seemed clear to me that this was not my fault and that it would be covered under warranty. When I brought my car in, I was informed that because I pried it open rather than bringing it there, they would not cover the repair. I protested, and the service manager said he would email Honda to try to get approval, and would notify me when he heard back (regardless of the outcome.) At the same time, I also inquired about getting repairs done to my exterior paint and some interior issues, for which I had purchased, when I bought the car, extended exterior paint protection and an extended interior protection plan. The interior problems were likely not going to be covered (although it astounds me that drips of water on the plastic center console would cause damage and seems like a defect in materials), however the exterior issues (pockmarking of the paint) seemed to be exactly what I purchased the extended exterior plan for, and should be covered without problem. Again, the service manager declared that they were NOT covered, but that he would email Honda to try to get approval for the repair. No response ever came. Then, several weeks ago, I began having problems with my car starting. I immediately took it to the dealership, where they found that the battery had become defective, and promptly replaced it (the ONLY remotely good experience I have had with them.) While there, I remembered that I hadn't heard back about the repair work (3-4 months earlier) and inquired at the service desk about the status of those issues. The person at the service desk called the service manager (still the same person) who told her to tell me that he had sent the emails, but would send them again, and let me know what he found out. I was not confident in this statement. While I was there, I also requested copies of all my paperwork, service and maintenance contracts, and warranties, as it seems the papers I had at home only contained the bill of sale and related documents, but nothing that explained the warranties and such I had purchased or how to use them. I was told they would put them in the mail and I would receive in about 2 weeks. Still have nothing. To finish up, and what prompted me to write this letter, is my experience today. I desperately need (ah, yes I still need it) an oil and filter change. So, I left work to go to Coral Springs Honda, which is the nearest dealership to me (15 mins as opposed to about 30-40 mins for Maroone/Hollywood.) I had already called to check for the best time to come in, and was also informed that because I had bought the car at Maroone/Hollywood, that they would have to call and verify my maintenance contract, which I thought would be no problem, so I brought it in. When the service desk got a hold of someone at Maroone/Hollywood, she was told that they did not have my maintenance contract paperwork on file. As such, she could not provide me with service (unless I paid of course.) So totally wasted about and hour and a half. To top it off, when I got back to the office, I called Maroone/Hollywood to ask why they didn't have my paperwork, and where it was, and there was no answer at the service department at all. When I was forwarded to the front desk, I explained my issue, and was told that the service manager and all service techs were busy, but that my message would be passed on and my call would be returned in short order. 2 hours, still waiting... I have not received any of the paperwork, nor a single call from anyone in the entirety of my ownership of this car. I feel like they have my money, so to hell with me is their mantra. I always felt that t

monkeyone Aug 3, 2010

My husband and I made a great internet deal through the "internet department" of Maroone Honda in Hollywood. We approached the sale with no-haggle tactics and got the price we wanted on the car. We were encouraged to come in to sign papers. That's when the nightmare began. As soon as we got to the dealership, the sales and financing staff threw every sleazy dealer tactic at us that I've ever heard of, plus a few more. We had done our research and read up on some informative sites, so we had answers for everything. First, they tried to tell us that being self-employed wouldn't work with Honda, because they were "sticklers" when it came to financing. We responded that our credit score was excellent, and we got iced (waited) for about 20 minutes. Then, they said we didn't have enough credit. When we pointed out that we had had established credit for over 5 years with a good available credit to debt ratio, they then "realized" they had misread our credit balances, so they'd go back and check interest rates again with that new info. They then came back with a truly horrible offer , longer loan term that we wanted and thousands more down. They gave us the "you're first time car buyers" routine. We wouldn't budge, so they came down on the atrocious financing 2 percent and acted like they were doing us a favor. We then asked if they could do our loan term. He said yes, but the APR would be the same. When we said we wouldn't take it and walked out, the man said "well good luck because you're not ever going to get a better rate." He didn't even shake my hand, and my husband had to force him to shake his. The next morning, my husband received a phone call from a potential lender (we watch our credit reports so these people have to call to verify our identity). The man from this bank was very nice, and though he wasn't able to give the exact amount we were approved for, he gave us a ballpark, and it was EXACTLY what we knew we could get! Then, I received an e-mail from the sales associate who was "so sorry" about the way things had occurred the night before. Miraculously, the APR had gone down another 2 percent, but it was STILL OVER THE BANK AMOUNT BY 2.0%!!! Straight profit for the dealer. After I let them know that I was onto their game, they became very rude and were suddenly "too busy to talk" because it was the end of the month. We haven't heard from them since. Also, after we told them no deal, they still hit our credit with multiple inquiries from some very "non-traditional" loan operations. We are going to have to put a freeze on our credit now because we don't want those checks to turn into full inquiries and drop our score. I am almost relieved that we didn't get further in the process, because who knows what else they would have done to conform to the "sleazy" stereotype. We are happy to move on, and glad we didn't need a car right away, because I can only imagine their "tactics" when they know they have leverage.

bluebillie Sep 30, 2008

Today my husband and I purchased a Honda Civic SI Coupe from Maroone Honda of Hollywood. I must say that our experience was awesome! At first we were reluctant to go to any Maroone dealership -- we'd previously been to Maroone Honda of Miami and had dealt with pushy and rude salesmen (who stereotypically didn't want to show me - a female - an SI, sports model, which is a stick shift). However, they had the car I wanted, in the color I wanted, and quoted me a decent price over the phone. So we went... It was like you weren't dealing with a car salesman or car dealership at all. There was no pressure in the least. No one following you around, hounding you, while you were looking at different cars on the lot. After finding the specific car we were interested in, the salesman was helpful and informative, but never pushed for "working up the numbers" - he never tried to push us into any sort of commitment. After test driving the car we were interested in and having out trade-in appraised, we informed the salesman we were going to shop around and would call him later. There was no pressure to try to make a deal today, no gimmicks to try to keep us from leaving. We shopped around at a few other dealers, but never found one that had presented as good of a service level as Maroone in Hollywood, so we returned. We had a loan approved by our credit union for what we felt to be a good interest rate. However, just to make sure we'd researched all avenues, we had the dealership's finance group run our numbers... They actually were able to give us a better interest rate by over half a percent. There were no gimmicks in the financing process, no trying to pad the numbers, everything was presented in a very straight forward, not confusing manner. All in all, our experience was absolutely wonderful. I didn't feel like I had to be on guard at every corner, for fear of being ripped off... the folks at this dealership truly were trust-worthy and helpful. I will definitely do business with them in the future if I am in the market for another car (or to have my new car serviced) and would highly recommend them to anyone!!! If you are looking for a new or used Honda, give these guys a try! The salesman I specifically dealt with is Stu P - ask for him!! He says he's been with the dealership for 11 years, and you can tell he truly cares about his customers.

civicsigirl Sep 8, 2008

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