Excellent

If I could give it 4.5 Stars I would. Everything about this location is great. You cannot beat autonation prices (I shopped around everywhere in South Florida and when it comes to Hondas, this is the place to buy). The salesman were extremely nice and helpful on getting me the best deal. The only complaint that I have (and its not really their fault) is that the road next to it is under construction (as of January 2019). There were (extremely) minor scratches on my hood and I was told they were from the rocks/ road that is under construction. They gladly buffed my car for free. As soon as the road construction is done, I would have no complaints. All in all it was a good experience, and I will come back to this location to buy cars in the future

Exelente

Very shady dealership that switched my leather seats out with cheap vinyl that is literally falling off the doors. Unfortunately, the problem did not become apparent until after the warranty ended.

I would like to tell a Special THANK YOU to Ernie and Shand at Autonation Honda Hollywood. They were very professional and extremely courteous and willing to explain and assist me every step of the way during my trade in and purchase. Better part is I left the dealer with a better car than I originally went in for. Shand's service on December 31st at almost closing has been incredibly amazing. He made sure I left the dealer with my brand New 2019 Sport SUV!!! Again THANK YOU SHAND AND ERNIE!!! I recommend both of them 100% when getting a car. You will not be disappointed!! Not to forget that day 4 people left the dealer with a brand New car! My year started Great because of both SHAND AND ERNIE!!!!😊🎊🎊🎊🌞

Clowns. I despise car shopping and this place intensifies those feelings( i went to dealership 2 times, negotiated online for 3 weeks prior only to arrive and be told the car was sold 2 days ago. It's then i relaized they are disorganized and/or shady as they wanted me back to sell me something..I was clear I wanted this 1 car,thats all and clear I work 6 days a week and its hard for me to make time for another visit !) I left and went to Lehman Hyundai, had a GREAT EXPERIENCE w Lehman Hyundai and walked out w a brand new 2019 Kona (rated better that the Honda CRV ..and cheaper!!) Skip these Honda deadbeats who just DON'T know how to communicate and won't respect your time and schedule. I give this Honda a major F ! AVOID !!

AutoNation Honda Hollywood have one of the worst customer service I have ever expirienced, they have no regard for customers, once the sale is completed you are left with no support at all, their job is done, the sale is what matters, after that you are alone. When you try to interact with either the sales, service or finance department, they treat you like you are a burden to them, no respect, no regards for their customers. My recommendation, do your homework and research, take your business to a diferent place.

Excellent I will update the A team You Must look for toem for best service.

Showed up for an appointment. Was acknowleged and ignored. After appx 15 minutes service writer noticed me sitting there and kindly took over. I was mildly pressured to have additional unscheduled, non-warranty work done. I have owned a pilot before-purchased from Holman- and was never pressured at appointment to have any other work done that was unrelated to the appointment. Additionally, after my previous appointment I called and left word for the service manager to call me about an issue and never received the courtesy of a call back. Overall, very disappointed.

Good no pressure salesman

One of their mechanics, Elvis, went above and beyond to assist me with my vehicle repairs. He took time to explain and show me the areas of concern and how he planned to repair. He suggested some routine maintenance I could perform and was not pushy about getting any repairs done during that visit.

muy buena Atención EL SEÑOR JUAN CARLOS Y EL SEÑOR ISAAC , LOS RECOMIDNDO

It's seriously been one thing after another with this place! I bought my car in November 2018 and had various issues with the entire buying experience. They did their best to make things "right" so I will not discuss the 4 other issues I've had, in order to maintain my integrity when apparently they do not have it. The purpose of this post is to explain that after 2 months, I am STILL am dealing with issues from this purchase. I received my registration for my new vehicle in the mail yesterday. Low and behold, it has the WRONG license plate number on it. I gave the salesman (Elias) my license plate on the day I finally received my vehicle and asked him to make sure it had the correct license plate (I had two cars, so I wanted to make sure they used the correct plate as the other car was a lease and was heading back) The salesman even put the correct license plate on the car himself. Maybe it's my fault that I didn't ask to see the registration paperwork before driving off of the lot. So of course when I saw the wrong license plate number on the registration, I wasn't and still not very happy. I called and all they have told me is that they have a copy of the license plate (the wrong one) so they then transferred me to the woman (Odama) in charge of finance and she listened and then asked to call me back after she does some research. I have been ILLEGALLY driving my new car for the last 2 months due to their carelessness and additionally, I am wasting even more time trying to get everything legal now. I'm not saying don't buy a vehicle here, but I am saying if you are risky enough to do, double and triple check their work throughout the process. I will post an update as to whether or not this issue has been resolved by them or if I have to go to the DMV and do it myself. UPDATE: I had to call back 5 hours later as Odama did not return the phone call as promised earlier that day. I ended up leaving a voicemail and she then returned the call when I was unable to answer. Regardless she is blaming me for the incorrect tag being registered. Saying that her , Elias (the absolute worst salesman I have ever worked with and a Eddie Velez) said that the tag that was registered was the tag that was on the vehicle that I turned in (funny bc I did not turn my vehicle that I was driving at the time until a week after I received my new car) the plate I gave them was the one I asked to have registered. I'm frankly fed up at this point. They have told me to go to the DMV MYSELF to have the correct tag registered which IS THE TAG THEY PUT ON MY CAR BEFORE LEAVING THE LOT. They should rewind their cameras to that day and they will see their incompetent Elias screw the plate on my vehicle! Please please please do yourself a favor and triple check their work. I know I will NEVER be back there to purchase a vehicle ever again. Second UPDATE: I went to the DMV who told me to go to the tax collector who then told me that I needed a letter from the dealership explaining that the tag needed to be changed. I then called Odama back and she then said that they would be able to give me a new plate but I wouldn’t be able to keep the one I have. So even though I’m still not happy with the result I drove to the dealership to finally settle this. Once I got to the dealership I Odama comes out of the elevator and says that the plate would be here Monday morning. I asked her “why was I asked to drive here then” and she said that “she thought I would be able to have the plate today,” so I then asked her, “am I supposed to continue driving illegally until Monday?” She then left to see if she could get me a temporary tag until then. Just checking out now, will have to come back on Monday at some point to pick up the actual license plate.

I had the best service on my car

Staff is knowledgeable and friendly and explains every detail step by step.

customer service the best. Luebens kept me informed of every detail as to what needed to be done and showed me a print out explaining everything

It's seriously been one thing after another with this place! I bought my car in November 2018 and had various issues with the entire buying experience. They did their best to make things "right" so I will not discuss the 4 other issues I've had, in order to maintain my integrity when apparently they do not have it. The purpose of this post is to explain that after 2 months, I am STILL am dealing with issues from this purchase. I received my registration for my new vehicle in the mail yesterday. Low and behold, it has the WRONG license plate number on it. I gave the salesman (Elias) my license plate on the day I finally received my vehicle and asked him to make sure it had the correct license plate (I had two cars, so I wanted to make sure they used the correct plate as the other car was a lease and was heading back) The salesman even put the correct license plate on the car himself. Maybe it's my fault that I didn't ask to see the registration paperwork before driving off of the lot. So of course when I saw the wrong license plate number on the registration, I wasn't and still not very happy. I called and all they have told me is that they have a copy of the license plate (the wrong one) so they then transferred me to the woman (Odama) in charge of finance and she listened and then asked to call me back after she does some research. I have been ILLEGALLY driving my new car for the last 2 months due to their carelessness and additionally, I am wasting even more time trying to get everything legal now. I'm not saying don't buy a vehicle here, but I am saying if you are risky enough to do, double and triple check their work throughout the process. I will post an update as to whether or not this issue has been resolved by them or if I have to go to the DMV and do it myself. UPDATE: I had to call back 5 hours later as Odama did not return the phone call as promised earlier that day. I ended up leaving a voicemail and she then returned the call when I was unable to answer. Regardless she is blaming me for the incorrect tag being registered. Saying that her , Elias (the absolute worst salesman I have ever worked with and a Eddie Velez) said that the tag that was registered was the tag that was on the vehicle that I turned in (funny bc I did not turn my vehicle that I was driving at the time until a week after I received my new car) the plate I gave them was the one I asked to have registered. I'm frankly fed up at this point. They have told me to go to the DMV MYSELF to have the correct tag registered which IS THE TAG THEY PUT ON MY CAR BEFORE LEAVING THE LOT. They should rewind their cameras to that day and they will see their incompetent Elias screw the plate on my vehicle! Please please please do yourself a favor and triple check their work. I know I will NEVER be back there to purchase a vehicle ever again.

Wonderful experience

It's seriously been one thing after another with this place! I bought my car in November 2018 and had various issues with the entire buying experience. They did their best to make things "right" so I will not discuss the 4 other issues I've had, in order to maintain my integrity when apparently they do not have it. The purpose of this post is to explain that after 2 months, I am STILL am dealing with issues from this purchase. I received my registration for my new vehicle in the mail yesterday. Low and behold, it has the WRONG license plate number on it. I gave the salesman (Elias) my license plate on the day I finally received my vehicle and asked him to make sure it had the correct license plate (I had two cars, so I wanted to make sure they used the correct plate as the other car was a lease and was heading back) The salesman even put the correct license plate on the car himself. Maybe it's my fault that I didn't ask to see the registration paperwork before driving off of the lot. So of course when I saw the wrong license plate number on the registration, I wasn't and still not very happy. I called and all they have told me is that they have a copy of the license plate (the wrong one) so they then transferred me to the woman (Odama) in charge of finance and she listened and then asked to call me back after she does some research. I have been ILLEGALLY driving my new car for the last 2 months due to their carelessness and additionally, I am wasting even more time trying to get everything legal now. I'm not saying don't buy a vehicle here, but I am saying if you are risky enough to do, double and triple check their work throughout the process. I will post an update as to whether or not this issue has been resolved by them or if I have to go to the DMV and do it myself. UPDATE: I had to call back 5 hours later as Odama did not return the phone call as promised earlier that day. I ended up leaving a voicemail and she then returned the call when I was unable to answer. Regardless she is blaming me for the incorrect tag being registered. Saying that her , Elias (the absolute worst salesman I have ever worked with and a Eddie Velez) said that the tag that was registered was the tag that was on the vehicle that I turned in (funny bc I did not turn my vehicle that I was driving at the time until a week after I received my new car) the plate I gave them was the one I asked to have registered. I'm frankly fed up at this point. They have told me to go to the DMV MYSELF to have the correct tag registered which IS THE TAG THEY PUT ON MY CAR BEFORE LEAVING THE LOT. They should rewind their cameras to that day and they will see their incompetent Elias screw the plate on my vehicle! Please please please do yourself a favor and triple check their work. I know I will NEVER be back there to purchase a vehicle ever again.

Rafael was very kind and thorough throughout the entire process. He was extremely helpful and made sure to get us the best end-of-year deal! It was quick and easy. Dario guided us through finances and we were in and out of the dealer!

Tony knew his cars and wasn’t pushy at all. He helped us through the whole process and even explained a bunch of the gadgets and buttons in the car.

This had to be My Best costumer service experience in buying a new car Very helpful staff and friendly peoples . They work with you until you happy...

As usual, I arrived shortly before my appointment and was attended to immediately. Everyone is always very friendly. Rocky was informed I was there & came right out and as always was great. He checked a few things and we went inside and went over my concerns. He told him how long it should be & updated me as I waited. When done he reviewed everything with me, brought me to cashier & thanked me and wished me a Happy New Year. Great service from Rocky & the team in Hollywood!

Work was done efficiently and the agent was 5 star but it took much longer than it should have.

Fast and reliable service.

It went well. Easy to make the appointment and received a shuttle ride home during the service. Only comment is for service to continuously call if the owner is not reached the first time.

I brought my 9 month old Civic in for a routin Oil change. Had an appointment set up for 8AM. I asked the women Damaris aproxamatly how long it would be she said about 1 hours so I’d mentioned I would leave and come back. When I told her this she said how since I was leaving they would do a complimentary car wash. I figured an hour plus the carewash give for or take 1 and a half to 2 hours everything should have been completed. When I got back an hour later I looked through the window inside the facility to notice my car just being operated on for the first time. Which means that even though I was the first appointment the company offerd my car was neglected for an hour probably because I told the women I would be leaving. About 15 minuets upon returning I got a call that the mechanic had a few recommendations. Even though my car was less then a year old it required 2 new filters and an alignment. The went 1 step further and charged me the above markup price for the filters, to be precise it was $54 for the cabin filter and $46 for the engine filter. My car is less then a year old they should not even have asked for the latter 3 to be included with a basic inspection and oil change. All in all it took 2 hours a 40 minuets altogether and I never got that free car wash. What a joke, will never recommend to anyone and they will be not be getting another penny from me.

Just bought our fourth Honda from William Nickerson (Nick), no hassle, no drama, just professional customer service. Love the car, but the experience of buying another car with the satisfaction of knowing that I got the best deal possible, makes it all better. I checked every other dealer in my area, but no one was willing to even match Nick's deals. I don't usually recommend people or services, but Nick has my vote of confidence, if you are shopping for a car in Broward county, Florida (or any other county if you don't mind the drive) go to the AutoNation Hollywood Honda dealership and ask for Nick, he'll take care of you without making you feel the pressure that comes with buying a car.

My first time getting service there, i got my airbag recall done. I picked up my car everything that was in my glove compartment was on the passenger floor. Then i checked at night for a new $50 Shell gas card i just bought that morning which was under my radio, it was gone. They took the gift card and left the cardboard it was on. I went back to the dealership this morning and the manager was so nasty and distasteful. So I’ll be handling this with a higher authority

I brought my 9 month old Civic in for a routin Oil change. Had an appointment set up for 8AM. I asked the women Damaris aproxamatly how long it would be she said about 1 hours so I’d mentioned I would leave and come back. When I told her this she said how since I was leaving they would do a complimentary car wash. I figured an hour plus the carewash give for or take 1 and a half to 2 hours everything should have been completed. When I got back an hour later I looked through the window inside the facility to notice my car just being operated on for the first time. Which means that even though I was the first appointment the company offerd my car was neglected for an hour probably because I told the women I would be leaving. About 15 minuets upon returning I got a call that the mechanic had a few recommendations. Even though my car was less then a year old it required 2 new filters and an alignment. The went 1 step further and charged me the above markup price for the filters, to be precise it was $54 for the cabin filter and $46 for the engine filter. My car is less then a year old they should not even have asked for the latter 3 to be included with a basic inspection and oil change. All in all it took 2 hours a 40 minuets altogether and I never got that free car wash. What a joke, will never recommend to anyone.

Great place to buy car ask for Peter

Love it! That sold us the car he is very professional midas very nice person, I would recommend you to go to him.

Received excellent service for my vehicle. And the Service advisor was a pleasure to deal with.

That was a big experience on honda dealer in Hollywood fl no problem s at all the costumers service representative Eriksson if I remember the name of was the best service never had....thank you for your help.I s see you next time...

I came for a oil change and always Daniel was here for us I am so happy with my new car, Daniel is the best Honda is very lucky to have a sale personne like him it will by my 3 cars with him. I always recommended my family and friends to see Daniel for a car. Honda as the best sale personne Daniel is the BEST. Thank you

Took My 2018 Type R for a tire rotation , one of the techs took a drive with another tech and scratch the hell out of interior. I reported it to the service advisor that tended to me and he reported it to his service manager. The customer relations manager Kim said to bring it in the following week since they needed to order the parts. So i bring it in the following week, take a bunch of pictures of the car and even go over twice with Erickson a service advisor and he admits to no damage. The car goes in and come outs with over $400.00 of interior damage and they deny the damage with pictures and all. Im just going going to report them to the Better Business Bureau. Stay away from this dealer ! ! !

Very friendly staff, that worked hard to meet our expectations ! They care about the costumers !

Ask for Elias or Roderick for personalized service and low stress decision making. Not sure if anyone can touch AutoNation's cash price for any make/model. Traded a 2012 Chevrolet Traverse 2LT + 30k for a 2019 Honda Odyssey EX-L NAV/RES makes for a great Xmas present for any family of 5.

Angelino is the best . I didn’t go in to buy a car but I ended up buying one. Good customer service and I got a decent and fair deal. Love my new Civic Sport. What else is there?

Excellent customer service

I had an unexpected service need, and without a call or even making an appointment. I drove into the service area at Autonation Honda Hollywood. I was not only greeted with a smile by the valet, but the courtesy and professionalism of my service advisor Luc Durogene, was warm. Luc’s, quick assessment of my initial service need, showed his knowledge of getting the job done right. That made me feel at ease with bringing my vehicle there. Not only was my service completed before the promised time, I was shocked to get it back vacuumed. WOW 👍👍😊completely unexpected. Thanks..

Service employee was extremely helpful and knowledgeable. I will definitely be bringing my CRV back.

Be extremely careful with what you sign. I thought this dealer was different. I should have been more careful when they had me sign documents in a pad. I ended up signing for insurance and financing it without knowing.

I was very happy with my entire experience at Autonation Honda Hollywood. Eddy and Jason took very good care of me. I love my Honda Accord!

best service great staff great prices

Professional, timely, friendly and reliable service

Jason was great and helped me find the car that was exactly what I was looking for. This is a great dealership all around.

I had excellent service Ian was professional and did a great job

On 12/01/18 took my Honda Accord to the dealer for the engine oil change, the associate told me that one of the bulb light needs to be replace, after more than one hour waiting I was informed that the bulb light was ok and it was not necessary to be changed. I left the dealer without knowing that an electrical problem in may car did not let me to turn on the rear lights. My wife called the dealer and she explained the situation to “Alvaro” (I don’t know the guy) Alvaro told my wife that his boss will call her back and it didn’t happen l. I have to take my car to and electrician to get the car fixed i had to pay 250 dollars.

Courteous service extremely patient staff. Couldn’t make up my mind on two different models. Tried on out on the road. Our representative guided us to make the right choice by describing the different features each car had. After purchase, he spent 30 minutes explaining all the different settings and how to use my smartphone in the car

Don't do maintenance here!

Excellent service as usual, Martin & Lazaro are great!

Great cars great prices just takes long getting a oil change, almost 2 hours waiting

The service team at AutoNation Honda Hollywood is fantastic. My service advisor, Rocky Whitehall, has watched over all of my Honda vehicles for many years and treats my vehicle with the respect that I do. When i arrive at my scheduled appointment, it is like being with family. Thank you all for taking such good care of my vehicles.

Me gusta , buena atención y buen servicio, el chico que me atendió muy atento y resolvió rápido mi servicio de mi automóvil gracias

Satisfied. Thanks.

I got my car serviced and Ericson in Hollywood Fl was extremely helpful and friendly! I would recommend Auto Nation to anyone!!

The person who sold me my van was not helpful at all asked for some scratches fixed, had a funny smell didn't even clean it before I took it off the lot. The numbers man Mr. Prosper was great. Mr. Taylor sales don't recommend.

Richardson in the service department handled my tires claim professionally and I was a happy customer when I left. I will definitely be back again to see him.

Came in for a recall service and while you guys committed pretty well to the wait time, the inspection done on the car appeared dishonest with its reccomandations. One of the things advised was a brake fluid flush however I had already done one at another service provider a month ago and could reconfirm all looked good in rechecking the brake fluid and its level myself. This could had easily been over a $ 100 I could have gotten scammed on. With that said I pretty much lost faith in this service center.

Finance department got me a great deal

Whatever you do not buy a car from this place. They sale defective cars and do not do anything about it once it is sold! What a nightmare it has been save your self the stress !!!!!

I pulled up to the service area for a scheduled recall appointment. Was greeted at my door by a man that appeared to be one of the porters of the dealership. I later found out this was a third party working for a glass company with a very smooth operation to get your auto insurance and bill it for filling some microscopic chips that you never knew you had! I expect to be greeted by an employee of the dealership when I arrive for my appointment at their service door. Not a huckster!!! I did see the response from the dealership and attempted to contact the general manager. The number provided was a general number and the staff wasn't of any assistance. I do not believe that the hucksters were there without upper management's knowledge. The attempt to appear to be concerned about this issue for the online community seems to be to be a feeble distraction from what are bad management practices by this organization.

Express service the day after thanksgiving wait time for an oil change in at 1pm out at 4pm. I have used the express service in the past and the express service was great.

On time, friendly and helpful. Thank you.

I am not happy with the service I am getting. Not sure why I got a notification to post a review when my car is still at the dealer. Management should communicate more effectively between departments to avoid asking for feedback before service is rendered. I picked my car on Thursday and had to bring it back on Friday showing the following messages: “Emission System Problem. Avoid Heavy Acceleration and High Speed. See Your Dealer.” “Electric Power Steering System Problem. Steering Assist Reduced. See Your Dealer.” “Adaptive Cruise Control System Problem. See Your Dealer.” I believe I was sold a lemon vehicle and the dealer is waiting for my warranty to run out. That could be the reason I am getting really bad customer service; by the way, members of management do not even greet when they pass by me. Is it the type of service a customer deserves? If you sold a defective product, is your obligation to fix it in a timely manner to satisfy the customer? Does a customer deserve a working car without having to go through so much stress and mental suffering? Honda is supposed to be a “Reliable car,” what is wrong with mine…You should care about the customer, period.

I purchased my second car with Autonation Honda of Hollywood. I also purchased a maintenance package with 10 regular oil changes. On November 9 my car was brought in for service. When I picked up my car I noticed it has been damaged. The manager came outside and took pictures. He reassured me that my car would be repaired by their collision department. I have called and left 3 message for Brian the Service Manager. Still no repair and no call back.

My service representative was top notch. I have one issue, i made an 16:00 appointment via the computer, when I arrived, initially was told they don't work on cars or appointments after three. I pressed the issue and was told since I was here, they would fix the issue, a safety recall. If that is your policy, the computer needs updating because I reserved the slot, and as far as the greeter...

Daniel was awesome. Thanks

Just bought my daughter a pre-owned civic. Hector was great. Car was waiting for us. Good test drive. Seemless transaction. Took under 3 hours. Car was independently inspected and came out "clean" and in good shape.

Excellent service. Would definitely recommend to anyone Customer attention is beyond great. Thanks Honda

Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!!Bad Faith!! I’ve called 5 times to make a complaint about St.Petersburg AutoNation Ford and yet been able to speak with anyone other than a call center rep, says all the can do is take a message and they pass it on and someone will be in touch! When? I’ve left 5 messages!!!! Updated 11/13/2018 Warranty is a joke, at purchase they tell you it covers just about everything but interior issues! It doesn’t cover woorped rotors and rear brake sensors or any other issue I have had with this vechile! I’ve taken car into shop 4 times in the 3 months I’ve had it. Always get the run around. Called AutoNation customer service 5 times to file a compliant and it’s a call center all they do is take a message and not let you talk to anyone, but someone will call you back! When? September 13 Bought a Audi A6 on a Friday everything seemed good at the purchase until the follow day when actually started driving the car, 1. All speakers are blown. 2. Front right tire makes a metal ratoling sound as if it’s grinding 3. Dash vibrates extremely. 4 engine smells burnt after driving. 5. Passenger airbag turns on and off nonstop. Sunday the sales Manager called me to follow up and make sure everything is alright, I told em about a few issues his response take it and let the service department look at it and we’ll handle it! Yeah that didn’t happened, the conversation was denied as if it didn’t happen ! Took there the following day Monday September 16 they told me they had no appointments I’d have to make it for another day, explain I wanted to return the car they needed to look at it said I’d be in the return period still since I made an appointment.. the time I finally got an appointment one worker slipped up and said “ we had openings yesterday! Lies After having the car for 14 days I have realized there are major issues wrong with this car, in the car fax that they gave me prior to buying it stats oil and filter change, and that’s what they told me but under the seat I found a receipt with exact date and mileage from the car fax that stats the O-rings, transmission mounts and engine mounts were replaced just two weeks before I purchased it. It was labeled Tech Copy as if I wasn’t suppose to find it!BAD FAITH! So why on the car fax does it state that the service was a oil and filter change? Everyone at the dealership was extremely nice and worked well with me, but these issues need to get resolved and they’re not! I would highly recommend shopping else where than AutoNation, I also had to pay 70$ for them to Look over car and tell me that it be $3,000 to fix a few of these issues including speakers, and that Auto Nation would not cover. So Basically i paid $18,000 for a car that has major issues with no speakers...

The salesman Angelo was very courteous. He was helpful and knowledgeable about the Honda I was interested in. He did everything in his power to get me the best offer possible. I give him 5 stars

Salesman was very helpful and knowledgeable about the Honda I was interested in.

Went to Rick Case for oil change and tire rotation. Without my authoziation they did a full synthetic oil change (more expensive) and fuel system engine cleaning. Oh and tires were not rotated. No written estimate was given. I won’t be going back for service. Lesson learned. This place has really gone downhill.

Got great attention and fast service

Excellent service, fast and efficient 😎

FAST AND FRIENDLY SERVICE. ALWAYS LOVE SHOPPING AT HOLLYWOOD HONDA

My salesman Jason was more than great. he is actually the reason why I chose AutoNation Honda over the competition. The only part of the process I didn't like was Financing. I had a horrible horrible horrible horrible experience kind of between a rock and hard place. Not good, didn't appreciate that part of the service.

The car service is fast and the people very pleasant.

I won't lie my car had a few little issues coming off the lot, but I will say they made it there best interest to correct everything! with sales men like Daniel P, and service guys like Ian, to Great mechanics like Fitzroy, thiso Auto Nation Honda is one of the best I've ever dealt with... Great Job Guy's keep it up..

When there with my family and after check a vehicle I saw online I ask my sales person to see if he can write me up an estimate to see if we can make a deal....he did but he when straight to his manager on charge at that time and guest what...price went up $4000 I don't know from where that mean the price its show on the window it's just a bait...worst customer service ever now I know why that place was empty when I get there....the manager came straight to me and tell me we do not offer any tipe of discount the price you see its what you get...at least tell me where you get those $4000 came up on my "estimate".....incredible lack of effort to take care your walk in customer....as a sale person and a certified mechanic with 14 years of experience at least have some type of courtesy and respect for your customers ....your are not the only one smart in this business guys....there's a lot of thinking people outside be prepared next time when you get the next one.......you don't have any right to tell the customer what to do....customer its always right and how ever he like to do the business it's the way you going to close more sales....just an advice for the owner may be he is a little more down to earth and wants to sale more vehicles every month like I do🙂

Went to look at a used car that was advertised on their website. Salesman approached me and when I asked about the car and without looking in the computer, told me that it was probably already sold because he didn't remember seeing it. So I asked him to look. Hesitant and without introduction walked to a desk and continued to tell me that it was probably sold because it wasn't on the computer. So I showed him the car on my phone and then that's when he said he found it and he would get the keys. It was only after he got the keys when he asked for my name. My comment to him was that it was obvious that he wasn't in the mood to sell a car because how he intended to dismissed me from the beginning.

Excellent service! Jorge was great and went above and beyond to make sure everything was done timely and that I was taken care of. Great service dept!

Great service, fast, friendly , Ian has a great customer service. coming back here.

Terrific sales people! Ernest!

Extremely poor customer service! I have left messages and no call back. I would not recommend Autonation Hollywood Honda to my worst enemy!

They have all selections. Quick fast service and free coffee for customers. Also pretty nice waiting room while you're getting a car or just wearing for service and repairs. They're always on the move which is a good thing.

Air bag recall done on time!

Nice place to buy a car people are friendly

Continually disappointed in the service here. Always some issue or another, have to keep coming here and waiting for hours just for them to tell me nothing has been done with my car. Found my car in back alley with windows down and none around when it was supposed to be being serviced. Waiting 4 hours, late for work, and they couldnt even complete an oil change

Excellent

My car has been in your garage since August 22. I keep getting put off about when the will be done. The damage was light and the car should have been completed. What kind of business do you conduct. Why can I not get my car. I get promises to get a call but the calls never come. I want my dam car

Muy buena atención

Kimberly in service is amazing! You guys are lucky to have her on your Management team.

Danny was excellent with assisting me with my service needs at the weston fl location. He was professional and friendly. I recommend this dealer for purchasing a vehicle.

Great place.

Cherri was great. Not pushy at all. Definitely go to her

amazing service! Rocky my service advisor is extremely knowledgeable and keeps you up dated on the status of your vehicle.

Had an appointment, when arrived made me fill out paperwork, then 30 minutes later told me, that I have to come back because they are backed up. Horrible service, never doing business with Autonation Honda again.

Scott, Jason & Jon the supervisor are very attentive, friendly, fast & have a carpe diem attitude. Would definitely recommend the coalition center to everyone thank you you guys

Excellent Service. Peter Taylor and Charges went above and Beyond. Will recommend to anyone. Finance representative very helpful as well A++

Excellent Service. Peter Taylor And Charles went above and beyond. Very happy with the service provided as well as the finance representative. Excellent A++

Great local service all deals are square

Made an appointment for 10:30. Got there at 10:15. Was told it would take 15 min. Sat there for 2 hrs.

Aweful. Made an appointment for oil change at 10:30 am. Got there 10:15 am. I was told 15 to 20 min. Didnt leave until 12:40 pm. Why go thru this hassle when I can drive down to the repair shop in the corner and have it done in less than 30 min.

Great experience from the moment we walked in the door. They go above and beyond to find a car to fits your budget and desires. Shopping for a car can always be a bit stressful but the staff here make it less so. They have the largest assortment of colors and models on the lot to choose from opposed to others in the area. John C. was great. Would recommend him personally. Very easy going, really wants you to find a deal that makes you comfortable.

Fixed emissions problem my personal mechanic could not! Price was fair

I love AutoNation Honda Hollywood... See Mr. Ernst for the beat deals! See Martin, Shaun, or Sam the best service advisors!

my car was serviced in a timely manner. customer service was good.

I got my Mazda CX-5 at Autonation Hollywood almost 2 weeks ago, and I feel very satisfied and happy knowing that I pick the right place to buy it. Angelo was the sales person who helped me to choose the car that I was looking for according to my budget. No pressure at all. He was very professional, helpful and honest, I really appreciate his help. Not only him but everybody is so nice and friendly and make you feel very comfortable. Thanks to all the guys, and also thanks to the nice Patrick and Albert the financial expert that gave me the best rates of all. If you are looking for a prestige and honorable place to get your car, don't doubt about it and go to Autonation Honda of Hollywood, FL to get it!!!

5 stars! Our salesman even stayed late once his shift ended to help us configure technology in our new Odyssey and assist with all our questions. Very courteous and professional staff.

I have to say the entire experience as a whole was terrible. Damaris was the only bright side of it all. She was very attentive, helpful, and kind. Her customer service was exemplary. She was informative on my vehicles status and assisted me through out the entire 4 and half hour ordeal. I feel that Auto Nation Honda as a whole missed the mark of excellence and provided mediocre service. I have had my vehicle serviced twice before at Auto Nation Honda and was out the door in just under 2 hours. I have to admit that I bare some responsibility for paying 79 dollars for a cabin air filter but this same filter is marketed on Honda’s web site at 15 dollars. I was able to remove the same filter in just under a minute when my vehicle was pulled up missing my floor mats. I showed it to Steve who I believe was the service manager on Duty that day and explained that I felt ripped off and miss handled. Steve just looked at me and stated “Yeah, I understand”. As a manager in any capacity, You should Know that your customers will keep coming back if they are treated with kindness and consideration. Even after I explained to Steve that my car mats were missing he sat stoically and seemed empathetic to my issue. My service appointment was at 1pm and I left at 5:40pm. I felt ripped off, grossly over priced, and robbed of my time. If this has become the new standard for service I think this experience has throughly made up my mind. To Damaris, I say thank you again for your kindness, and consideration.

I brought my 2009 Honda Civic in for servicing Mar 5 , 2018. They changed my oil and rotated my tires. Total amount $84.47. In the portion that says Primary Item Concerns it says I needed front shocks. I was told the shocks would have to be ordered. The amount on my paper says $1167.00. I couldn't afford it at that time, so I decided to do it later. I took my car back in on Sept 28, 2018 . The day before my A/C wouldn't turn on. I turned the car off and back on...still nothing. I completed a few errands in my hot car. When I got home I opened the hood and jiggled around a few cords (not sure what I was doing.) Closed hood and started car...A/C was working again. Turned car off and back on ...A/C was working. I decided to take it in to Honda the next morning. I was there at 705 am...but on the paper it says R.O. Opened 726 am. Paper says "Customer states A/C went out yesterday but came back on. Check and advise Mis A/C concern could not be duplicated operating normally at this time." I understood that they could not diagnose a problem when it was operating correctly. Since I was there I wanted them to do a multi point inspection. On the paper that says Prime Item Concerns it says " Brake fluid exchange helps w/ braking performance. transmission last done @ 30k rec every 30k. A/C system problem could not be reproduced." NOWHERE in that section did it say anything about needing new shocks. When the lady (who was very nice) came over to me to talk about my car she didn't mention shocks either. I told her what was on my paper in March. She pulled it up in the computer....that comment about shocks is not there. I have the paper and I am looking at it right now. The lady and I got in my car and she drove it to the back of the service area and asked the person who checked out my car if I needed shocks. He said no. What really irritates me is that people always say...."don't go to the dealer for servicing...they will rip you off...especially if you are a single woman." Why was I told back in March that I needed shocks yet in September I was told I didn't need them??? Also I get angry when they put air in my tires and DO NOT replace the valve caps!!!!! How hard can it be to remember to put the valve cap back on???? I don't always notice until I have left Honda. I have purchased valve caps many times.

I brought my car in to have my passenger airbag replaced due to a recall. After the work was complete they gave my car back as if everything went fine and there were no hiccups. Driving home I realized they did not replace a bolt and instead left it in my cup holder. It was about 7pm at this point and returning was not an option. After the weekend I called them and let them know what happened. They told me to drive in and that it would be handled. After a brief argument with the service advisor he finally brought it into the shop. It wasnt even in the shop for 15 min and it came back out. I was told there was nothing that could be done to re install the bolt. They said that it was due to a phone holder I installed in my car. My question is this, I am not a honda certified mechanic and I was able to install the bolt when I installed the phone holder. I am not from florida and I do not have my tools here otherwise I would do it myself. How does a person not even a honda certified mechanic do this but their techs cannot? I would reccomend going elsewhere. They also got oil in my car not to mention the inconvenience of having to return. You think they would have offered me a car wash or oil change for the frustration. This dealer experience was less than satisfactory. I use to work in the car business and I was taken back by how awful this experience was. None of this would have flown at my old dealership. I should mention that this bolt holds the stereo in place. this is a saftey issue! If I get in an accident and it flys out and hits me or my passenger auto nation will have a lawsuit on their hands!

Great service. Wonderful service advisor & everything was done timely and as promised. Martin's high expertise and professionalism is very appreciated.

Excellent service - Rep was very professional and made every step so that my car was delivered in a timely manner.

Representative was very courteous and helpful, she went beyond the call of duty to assist.

Richardson is a great service adviser. Very knowledgeable, and great customer service.

Johnny Robles service was amazing, from beginning to end he met all my expectations being helpful, patient and clear on everything during the purchase. Highly recommend his services and the location.

Very helpful staff. Mr. Martin Durogene was extremely knowledgeable and honest

Very polite and fast service, glad I purchased my car from them!

Excellent customer service and an incredible team in the collision center. Scott was very thorough and very helpful. Thank you.

Roderick Williams was very helpful and friendly. He answered all of our questions and worked with the budget we gave him. He listened to us and helped us in every way. We are very pleased with the customer service and expertise he has. Larry Michaels was also friendly, helpful and knowledgeable. It was a great experience!

Excellent customer service from beginning to end.

Todobn

Excellent equipment, responsable and nice. Great job people. Congratulation.

My cars battery was recalled and I went there. Great people and fast timing.

Muy bien atendidos solo puedo decir gracias !!!

I got the Honda Pilot elite I did lease and let me tell you something! The best car ! Definitely recommended! The sales department great people! Tnx a lot! Don't spend your time on any other dealership around or look for better price! I already did it and I back to Honda! Good car ! Worth the money!

AutoNation Hollywood made the car buying experience very easy. Ernie was courteous, professional, and a delight to work with. They delivered as promised. Happy buyer here😀

Great service!

Jimmy was the BEST...! Thank you for your help and advice.

Amazing customer service! Love my new car!

Excellent service. The people are nice and friendly. The attention is fast.

I was encouraged by Mr. Roderick to review my current vehicle and I was offered a handsome C-RV in exchange. Hubby and I are fascinated by the features of the NEW HONDA C-RV, I came in for the first maintenance and was assisted by Ms Tamika but prior to her I was ushered cordially by a nice gentleman. Honda of Hollywood has not changed their standard of excellent service.

Wow I really like this Autonation Honda I just received a coupon for $10 off my next battery purchasing I sure can't wait to bank on this next step.

They are courteous and professional. They also have a nice location and a nice staff.

The service associate got my car in quickly and kept me updated on its progress. He focused on the ATF oil change that I need (came in for). It wasn't until the mechanic was done, that he suggested possible services for the future (with quotes), which I appreciated. I also like the giant window, so you can view your car on the lift.

Professional service, competitive pricing

Ask for Preston! He was so amazing! I've never had such a great experience at a service center in my life!

I went to this dealership and felt descriminated..especially when the financial female came out.. She was really sarcastic and had no customer service skills at all. They want to force you to give a downpayment not $1000 but between $2000 and $5000. Plus she was talking to be like I want it to steal her car. How can a middle class person afford a car? Some Honda employee need to be more polite. The sale representative was just not helpful at all. I'm very disappointed especially because I like Honda and own one.

Beware.. go only if you want to get bad customer service. The sales person don't want to get you a good deal. If you don't have excellent credit they don't want to even talk to you. They want to pull your credit no matter what before they give you an offer or discounts for the car. Sale reps have to help me not make me feel like I'm worthless and I can't afford a car.. I work very hard for my money bad like to spend it appropriately. Your finance department employee needs to learn how to smile and stop been so sarcastic.. she doesn't even know what type of car sells in your dealer. Very upset on how some employees get away with mistreating customers because on how they look or speak.

RICHARDSON is one of the top service men in the place. Kind, courteous, timely and really does a great job. Thank you for your service.

Had a horrible experience at this service portion of this dealership today. I got an oil change on Thursday 08/16/2018 where they did an oil change and advised me that I needed to replace my engine filter, which i did. I drove the car minimally and only on local roads on Friday and throughout the rest of the weekend with no noise and no complaints. I didn't go on any highway, and I thought the car was doing just fine. Today Monday 08/20/2018 I proceed to jump on the turnpike to get to FIU as today is the first day of fall semester and my car immediately starts making a loud noise as I'm driving. The sound was only evident went I went more than 50 mph because as soon as I got off the turnpike the sound went away. As soon as class was done with class I turned around and headed right back to Automation to see what the issue is (it has been less than a week). They then proceed to tell me that I "must have hit something" and caused my own splash guard to break.... that there is absolutely "no way" that they would have installed it back incorrectly. Additionally, they mention that if they had for whatever reason installed it incorrectly I would have heard it as soon as I left which makes no sense because I couldn't hear it today or any other day this weekend until I started driving on the highway. So for an engine filter replacement that cost no more than $40 bucks, has now turned into a $300.00 replacement fee for a "broken" splash guard that I apparently broke on my own during the most lackluster driving weekend of my life.

Dealt with Marko, Vlad, and Alex. They were Very helpful and accommodating.

I love the customer contact culture of AutoNation.

Chantelle at the service department was awesome and was able to provide A+ service. She guided me through the recall and explained all the details. Had me on a shuttle writhing 30 mins after arriving.

Good service!!! Thank!!!

Excellent service, very courteous, attentive and helpful. Second time buying a car here.

First I want to thank all the guys here at Autonation Honda Hollywood i truly had the greatest experience with buying my first car! They work with me from day and night for a few days until we found the perfect car I am soooo in love with my Hyundai Sonata!!! I want to thank Jason my salesman, the finance team and The management was awesome!!!!! I will bring more business your way. You guys are freaking amazing !!!!!!

First I want to thank all the guys here at Autonation Honda Hollywood i truly had the greatest experience with buying my first car! They work with me from day and night for a few days until we found the perfect car I am soooo in love with my Hyundai Sonata!!! I want to thank Jason my salesman, the finance team and The management was awesome!!!!! I will bring more business your way. You guys are freaking amazing !!!!!!

My service advisor, Rocky, was the best! Took care of me right away, answered my questions and was polite and professional. Service was done in about 2 hours. Thanks to all at AutoNations Honda.👍 I have no complaints!

Went to potentially trade in my truck for another truck. 1 of the 3 trucks listed online at that location we’re actually on property. The sales manager snapped 3 pictures of my trade in truck told me it would be 10-15 minutes for an appraisal. 30 minutes later the salesman came back with a trade in valuation 60% less than the value of the truck appraised on Kelley Blue Book. When I asked the sales rep why they didn’t take into account all of my trucks extras (topper, tires, lift, airbags, etc.) he replied “I don’t know.” As I sat there for 30 minutes, I asked for a cup of water which was never brought. Interesting how they “pride themselves on customer service”. Overall not a good experience to say the least and a waste of time. Do not recommend going here unless you want an insult of an offer on your trade in and poor customer service.

This place is clean and friendly environment. Only problem i have with them is the bodyshop i was in a car accident damaged the rear driver side causeing some major damage after the repairs were made the car has not stopped squeeking went back a few times and no resolution even with the rear lift gate was not repaired right. Insyead of fighting these big companies i just quit cause the frustration of having to deal with them not doing right does not suprise. The place is not bad the people are not bad just that they need to be mindful and really take pride in there work. Im an electrician for 20yrs and when a customer is upset you do your best to please them until there is absolutely nothimh more can be done some people are just miserable but this is not the case. I just feel yhat yhe car was here so long they got frustrated and rushed it out. I still will use there services but not all. Honda makes very good cars and i will not discredit them or the dealership but maybe some of the workers.

The visit was excellent the salesman William was great with me service was great I would definitely recommend my family and friends to Honda nation

I love my new Honda! The team at Autonation was amazing! They were so patient as I was there with my two children. They answered all my questions and made sure to give me ample time to think of more. I plan on bringing my mom back as soon as her current lease is up. Thank you Autonation Honda!

Tres bon garage personnel très compétent

$60+++ for a synthetic BLEND oil change is their only option, I feel bad for people that fall for it, that is FULL synthetic oil price.

Trato inmejorable por parte de Karen Jimenez. Me ayudo en todo momento en aclarar mis dudas. Gran profesional.

Sales department more concerned with selling than your car repairs. Purchase the car new from there and have been there several times for the same thing.

I'm very pleased with the service and care that I received. I felt that Martin the service rep was very nice and did a great job with getting me in and out in a timely fashion. Also the courtesy wash was excellent. Great job!

Great people and service. My guy Rocky was very informative and took care of things immediately.

This place has the worst service department. 18 MONTHS ago my regular mechanic told me my rear tires were cupping as a result of a bad rear suspension. Since my car was still under warranty, I went the the dealership. They claimed there were no problems, said my warranty was expired (it wasn't!), and refused to even speak to my mechanic to hear his observations. After I trashed them in the follow-up survey they emailed me, I got a call from the Service Manager. He told me to bring it in, and that they will take care of everything. The Manager arranged for me to have a complimentary loaner vehicle, and have the rear suspension thoroughly inspected. Lo and behold, there was a problem! As a result, they "replaced the entire rear suspension." 6 months later, after servicing my car and rotating the tires, they seemed ok. 6 months after that, the cupping returned. Another 6 months later (today), my shop just informed me that my rear suspension is bad once again. And there's no way it just deteriorates on it's own so quickly. I haven't driven over any curbs or potholes, or done anything else that would damage the suspension. My mechanic said they deal with customers all the time who don't get their cars fixed correctly by the dealerships, and I obviously am another one. So now I'm going to have to spend $$$ to replace the cupped tires and fix the suspension the dealership SHOULD HAVE DONE while the warranty was still good. Stay away from this place. They have a pretty waiting room with a fancy coffee machine, but what good is that if they don't fix your car?

John Cable was my salesperson. I highly recommend him! He was extremely nice, listened to my needs and concerns, explained everything, tried to get me the best deal, stayed late until he saw me off and on my way. If I were to buy a car again from Rick Case, I would definitely ask for him. Dealership is located in a very accessible location and easy drive-up. Free gas voucher; free car washes. Great selection of certified pre-owns. I, however, found one online which is the one I wanted and eventually purchase: a 2017 Honda Pilot. The finance manager was friendly, courteous and also worked with me when I voiced my concerns. Just be careful: I had 3.75% rate thru my credit union. They offered me same, then came back to 3.79% when I was signing the papers. Although they reduced the price to accommodate my initial payment amount preference, the fact remains they upped the % after we sealed the deal. That’s my only negative.

This is my 6th vehicle purchase and by far the best! It was a no hassle experience! From choosing my car to getting my upgrades and accessories put in it! Sales and service were both great! I got quick responses anytime I had any questions! Thank you so much! Kenneth, Lucas, Lue, and Lazaro were great! Thank you guys a million!

Jason Lawford helped me through the process of purchasing a new car yesterday. He was very professional and helpful. He's the kind of sales person that every dealership should have. Thank you a million Jason for making it happen. I am enjoying my new car. I will will refer my friends and family to you whenever they need to purchase a car.

I have purchased two Honda from this dealer. I always have my cars serviced by the dealer. Generally it is a great experience, my last service date on July 28 was awesome. Thank you

Great service

Very good support and technical expertise

The gentlemen outside by the check in station was super kind and friendly. Damaris was my service person and she was also great. Checked every detail of the car and let me know in detail what needed to be done and how much everything would cost. Very thorough.

Eddie Dimiati was professional, friendly and knowledgeable. We have been looking around at other dealerships for a used Infiniti but we liked Rick Case Honda the best.

Not genuinely helpful. Don't waste your time.

I use to love coming to this Autonation for everything but with the new management there is nothing special anymore here. All customers use to look forward to the Saturday mornings BBQ but they cut that out. While I was there I overheard that on Saturday the staff use to get a special lunch but now the food they give them make them sick. I do not think I will be back here. Do not feel special anymore. The workers still give great service.

Serviced when scheduled. No problems!

We had the alternator go out on us during a vacation to the area. They worked with us to get us back on the road quickly. They even made it easier by having on site rentals for $30 a day. But the best part of our experience was Assistant Service manager, Karen Jimenez. Not only was she friendly, but worked to find the most affordable way to get our alternator fixed and with a discount beyond what we asked for! She is a huge asset to their team!!

Luc is awesome, he greeted me at my car and explained everything clearly. My car was finished in about 45 minutes (Luc said about an hour) so I was surprised when he came to tell me it was finished. Great experience!! Thank you

I knew exactly what I wanted because I had been making a list for the past year! When I brought my 2013 Pilot to Honda for an oil change, Elias greeted me. I told him what my dream wish was for my new car. He immediately said what I like to hear... "That's not a problem." Elias showed me the exact car that had everything on my list! I then said, "but can I afford it?" I told him what I could afford...and got what I wanted! There was no haggling and no pressure...therefore no guilty feeling when I drove away in my 2016 Honda Pilot!!

I purchased my Honda HRV in 2016. One thing I can assure everyone about this location is the best service department. I bring my car to this location for anything my car may need . Every employee at this locations makes you feel at home. Karen, Danny and even the manager take the time to acknowledge your presence while waiting for your vehicle.

Well the service department just told me that is job was to book appointments and if I had other requests to call the service manager!!! Plus in March went for oil change and they told me I needed a transmission oil change , well guess what!!! They did my transmission oil change in January of the same year, this is making think if they really did the oil change ???? Autonation just lost a customer , I went there for 10 years but no more !!!!

Martin took great care of me and my car. I would not go to anyplace else

Luc has been my service rep for many years. I had an "unsolvable" problem one year and he did not give up until there was a satisfied remedy. I believe he took it personally when Honda Corp. was not finding the problem. I have great respect for people like that. This is my 4th Honda Pilot and I hope to continue...because of the service.

Rocky is awesome my service guy. He always takes good care of me 😊

We had a terrible experience with the service department resulting in many return visits while waiting hours each time, only to find that we had been misinformed on the cost of what we needed. This is because everyone we spoke to at Honda was misinformed. All three visits resulted in three different answers and prices. Very frustrating!

Great service!

My hat goes off to the Manager Charles and our exceptional Sales man Jimmy. I went in with a doubt that they could beat the price I was looking for but at the end of the day actually 30 minutes of negotiation. (which is very fast for a car deal) We signed and are very happy with the outcome. not only did we get the best price we were able to upgrade for half the price of most of the dealerships we visited. I am so glad we went to Honda in Hollywood and taken care of by an exceptional team. from beginning to end - sales, manager, financing. You guys did a great job and we plan to buy our next car for our daughter there as well.

Awesome staff and great service. Thank You Fernando Collazo!!!

Staff was extremely helpful and friendly, was able to help diagnose and fix my car in an appropriate time given I was in a rush. Definitely will be going back if I have car issues.

No issues, good service!

The staff is so helpful and knowledgeable. I prefer going to this location to get my car serviced

I am very pleased with my car buying experience at Autonation Honda Hollywood. The attention and care I received from Nick Nickerson and Matt Lerner made my buying my new 2017 CRV very special. Thank you Nick and Matt. I will definitely recommend you both to any of my friends or family looking for a new Honda. You guys are the best.

Staff very pleasant helpful. Explained everything.

its a amazing place, service is great they treat the customer like family.

Beware of buying a car here. Bought my Honda civic here and less than a week later the a.c. stopped working as well as the driver side window. I understand that the car was sold with no warranty, however no one should have these kinds of problems less than a week after buying their vehicle. I was quoted over 1k for a new air compressor, they offered no better than 10% off their services when this should honestly be taken care of by them.

Even with no appointment ! I got a great service 😃

On Friday, June 29, 2018, I spoke with Mr. Verne the fleet manager to let him know I was coming to look at Honda Civics. Mr. Verne is the contact at Rick Case Honda, RCH, for the auto advisor at my credit union. Members are sent to him if they are financing or leasing a vehicle from this dealership. The auto advisor gave Mr. Verne my contact information, the type of vehicle I was looking for and the loan amount I was approved for-the importance of this information will be understood once I finish this review. When I arrived at the dealership on this date, I planned on looking at the vehicle inventory alone first but a salesman, Mr. Libos, asked to assist me. At that point I called Mr. Verne, the contact for my credit union, but he didn't answer his phone. I therefore began looking at cars with Mr. Libos, but I didn’t find a car. As I was about to leave, I saw a car I liked, but it belonged to a customer of Mr. Meza whose desk is across from Mr. Libos. It was a Honda Civic Ex. On Saturday morning I contacted Mr. Verne to let him know I would return to RCH at 2:00 p.m. to continue to look for a car. Sometime after that Mr. Joseph contacted me; he had three vehicles for me to see. I told him that was great because I was coming to see Mr. Verne at 2:00 p.m. When I arrived I called Mr. Verne, and we met up. As we began walking towards the used car area, I told Mr. Verne that Mr. Libos had been helping me, and he said it was okay because they worked together. At the end of this process "working together" revealed a different meaning. Mr. Libos called Mr. Verne before we reached the used car offices. He met us in the parking lot, and Mr. Verne told Mr. Libos I was not financing through RCH and that my credit union had already approved me for $20,000. Mr. Verne shouldn't have disclosed that information. Mr. Libos and I went inside to his desk and spoke briefly about the three cars he was about to show me-the same cars Mr. Joseph had for me. After looking at the cars, I was only interested in the 2016 Honda Civic EX that had 24,286 miles. It was the same car I admired on Friday that a customer of Mr. Meza was buying. Mr. Libos then asked if RCH's financing was better than my credit union's would I finance through them; I said yes. I went outside and shared this information with Mr. Verne who nudged me with his words saying I asked about refinancing through RCH, and I said no... He then said this is between you and I. I don't want Salim (Mr. Libos) to lose his job, and I don't want to jeopardize mine so I'm going to finance and say you asked to finance through RCH. I said okay whoever gives me the best financing. After I agreed to Rick Case Honda’s final numbers on paper for the above vehicle, which were better than my credit union’s, Mr.Libos showed me the car fax; it revealed an accident. I now understood why the previous deal Mr. Meza had on this car fell through and why, but Mr. Meza told me he didn't know. Mr. Meza and I had spoken at length on Friday so I thought he would be honest. All… persons mentioned in this review were telling me this was a great deal, and I should take it. Mr. Verne went even further. He said I should buy the vehicle that day, and he would drive the vehicle to my home and take an uber back. Mr. Verne was suppose to be working on my behalf for my credit union. At the very end, I realized there was never any truth to this deal. They tried to take advantage of me as a woman in hopes I was emotionally attached and would ignore the accident that wasn't revealed until the end. They really tried to get this damaged vehicle out of their inventory by being untruthful. I could provide more details, but I've almost reached the maximum characters allowed. Mr. Libos text me on July 4th that the car I wanted had been traded in. No other professional from Rick Case Honda had contacted me Since I left RCH on June 30, 2018, not even Mr. Verne the contact for my credit union. I found this very odd since he said he was there for me based on him being the contact for my credit union. No outreach equals guilt by all involved.

Effortless!! This was my experience working with Aaron and Patrick !!!!

Extraordinary professionalism, excellent repairs and it was such a great experience from Joe at the shuttle , Alex and Danny mgrs,,Terry at the greet desk and of course Rita Case!

Friendly, helpful ,speedy service.Also sometimes some nice snacks.Seriously the people who work there are extremely nice.

Wonderful costumer service. Very fast as well! Service advisor was amazing as always. Fast, simple, & efficient!!!!!!!! They're ready to serve you as soon as you drive up!

Great friendly customer services. Jason was very helpful and quick to solve the issue. Thanks.

We bought our 5th Odyssey van at this place... they are great cars and the sales staff are Great... service is great too. They are like family to me now.

It would be nice if you could just buy a car for the "no haggle" price. You will be paying for $800.00 in dealer fees, Sales tax, delivery fees, tag convenience fee, tag fee, warranty fee, and when you get you finance charges it will be more than whats on your dealer invoice. They are fast and you will get an automatic high interest rate, even though they have not heard from the loan company yet, hmmm. AutoNation is just another auto ripoff. My sales person, Carlos Alcaraz, was very patient.

They sold me a Honda and they rushed me threw paper work did not tell about a no return policy, the Honda has Bluetooth issues and they can’t seem to find the issues with it and lied to the manufacturer saying they couldn’t hear the problem I showed my sales person the issue as we tested 2 other cars all same issues. They were very unhelpful there. My car doors were locking and unlocking for 10 minuets while driving and then the car locked me out of it, said they couldn’t find the issue with it. I have a kid and it’s very unsafe for them to be selling vehicles like that. I have spoken to multi mechanics there said all 2018 accord have electrical issues and I don’t suggest you buy here

It is always a great experience when I take my car in to get serviced! I especially like the shuttle service and the driver is very courteous & friendly!

WOW what an experience at Hollywood Honda in South Florida, Roderick Williams was amazing! had a car accident with my RAV4 and had to buy, was planning on heading back to Toyota but after reviewing the different options in mid size SUV, I was torn, looking at Nissan, Mazda, Kia, Toyota and Honda, I choose Honda CRV. Next Step was what dealer, Thank God for Hollywood Honda and lucky to have gotten Roderick Williams. this man NEVER tried a fast one on me, always with a smile, very knowledgeable on all the CR-V model to compare with and never pushed what to get. truly a gentleman, not a pushy shark salesman. I was in out of that deal in an hour, finance in 30 minutes and drove out in a total of 2 hrs., that's a record!! my experience was excellent and expect to see Mr. Williams there in 5-6 yrs. for my next Honda, as I am loving the 2018 Touring CR-V I got!! Thanks Mr. Roderick Williams for a spectacular experience, you made car buying fun!!

Great customer service Sales-Daniel Manager- Vlad, Finance- Cole, only place I get my cars and my family too! Thank you Autonation Honda:)

I always have a great experience at Hollywood Honda. They are always very professional, courteous and repairs are done right and in a timely fashion. I have worked with all of the service consultants and all are wonderful, helpful and friendly.

Excellent service! Car was delivered on time as promised. Very professional

Made appointment for a recall notice. Karen was assigned to me. On arrival I was greeted with smiles. Karen came out and was very friendly. I had questions. She got her manager on a question she didn't know. I asked about another job on car. She gave me a price to look at it. While waiting, everyone was friendly with a "Hello" or "Good morning". Service finished in about an hour. Price to fix other problem was cut and very fair. Karen has very good People Skills.

The maintenance was done in the exact time allotted. The only thing was I didn't realize the technician had left oil stains on the window and passenger car door before I left, so I had to go back to have them clean it so it wouldn't do any damage. Other than that, everything was great. Damaris took great care of me and I felt valued as a customer!

I went to Honda today just to look around and boofff I met Mr Tony Guevara I'm telling you people this man is amazing he's so passionate about his job that he is willing to go above and beyond to make his customers happy and he help me with my Honda accord sport 2.0 2018 wish I'm so proud driving OMG guys if you ever Go there I'm telling you ask for Tony Guevara the man .I don't know how to thank this man for his patient and support thank you Tony Guevara�����

Your service deportment is a NIGHTMARE. I have never seen such incompetence or rudeness. Bringing the car back again and again for the same thing. They didn't know about the basic features of the car. He couldn't even check the tire pressure! We have bought our last three cars with you guys... well NEVER AGAIN. And I will be spreading the word with everyone I know to STAY AWAY. DISGUSTING.

The entire experience at AutoNation Hollywood was amazing! From the ease of gathering information online, walking into the dealership and being welcomed, meeting and dealing with the sales team to closing the deal and leaving with our new car! Lastly, having the team reach out to us after the purchase to make sure all was well!!!!

Great service, actually gave me a loaner over night for free, installed a recall part, great job Martin 😎

Needed service done on a vehicle. I called and was told I didn't need an appointment just stop down. When I went in the "service advisor" laughed at me for not having an appointment and said " that's not getting done today." Extremely unprofessional and not interested in my business.

I was looking to get my first car from Honda and I found this dealership near to me 1) First visit, took a look at the cars available and decided which one to buy 2) Second visit, finalized a car with pretty good deal and I took it Then the disaster starts when it goes to the finance team to finalize the payment 1) They offered me a interest rate of 4% given that I accept a package deal which increased by cost by 6K. I still agreed and signed the deal. Also, the finance guy applied for my financing across all the bank without my consent and I was unaware that this could affect my score 2) I took the car home and was excited about the car but nervous about the overall price 3) I start getting follow up calls from the dealership, stating you need to come to the office and redo the contract due to some issue without giving a reason 4) Going to the dealership, they says that the bank never approved and now you have to sign the deal with the bank who has approved you for 9%. The guy was noone else but the finance manager, pretty rude and was very upbeat, as if it was my mistake that the bank did not approved. They said because you are a NONIMMIGRANT nobody is gonna approve you at 4%. What [non-permissible content removed] is that!!! I checked with other friends of mine with same VISA status and found that they got a deal as low as 2.5% till max 4.5%. The finance manager literally said me that they do not work with NONIMMIGRANT visa, I was so [non-permissible content removed] with that statement. But I still agreed because I had put so much effort to get this car. Apparently this people do not know how to treat there customer and it is absolute NO NO if you want to buy a car from them. I still have to go the office to still redo some contract, and the saga continues.

Rick Case Honda in Davie, has the best internet service with Sam H. Salesman David Berreth was informed and friendly and worked with me in a timely manner. Financing dept. Was friendly and hassle free. I highly recommend this dealership. 5 stars. Stay away from Coral Springs Honda.

customer service is 5 stars Karen Jimenez took very good care of me.

I have been a customer of this dealership for 11 years and am currently driving my 5th Honda Pilot!

Eric Gonzalez was prompt and courteous. He made sure that my car was serviced on time. Thank you

My service was great. Very fast and efficient. Martin took very good care of me and made my visit a good one. Love my Honda and would recommend them to everyone.

Excelente lugar, personal súper calificado y bien amables . Alexander López 100 puntos.!!!

WOW,what a great place too do business Rodger the Dodger made our experience leasing a car easy We where in and out in 2 hours with a brand new 2018 Civic

There are not enough good things I could say about my visit to Autonation Honda, and my experience with Hector Zarama and his team. From beginning to end Hector was professional, attentive and extremely courteous. He never tried to take the deal anywhere I didn't want it to go and he worked hard to meet me at my ideal price point without compromising on the car I wanted. Not only did he exceed my expectations in every way, but he also got me in and out of the dealer quickly. I was happy I did not have to spend an entire day haggling over the car I wanted. Definitely recommend to anyone in the area!

I just purchased my new 2018 Honda CR-V this week and had such a great experience! A big thank you to my sales team! John and his manager, Eddie, made the whole process so easy! Winston, my finance rep, was great too! Everyone I spoke with exceeded my expectations! Thank you again!

Rick Case Honda is the absolute worst. The dealer I dealt with was incredibly rude. Upon purchasing my vehicle, I was not given a spare key or wheel lock key, and after months of trying to contact them, I still haven't received them. The dealer basically told me I am lying about not receiving them saying "they were probably in there, you just misplaced them." Joke of a dealership and I regret purchasing with them.

Great service. Friendly staff, Karen was professional and knowledgeable.

Had my previous car crashed, total loss at Honda Hollywood they helped me and left with the best deal in town! Thank you Nick Gara and Matt Lerner for the amazing attention, curtesy and overall experience. Got a brand new Honda Odyssey fully loaded at the best price possible. Thank you for all your help. �

Great service, arrangements for rental were efficient and smooth. The usual headache of a small accident was made easy by our Automation representatives. Impressive

I've been buying and leasing cars for other 30 years and my 2018 Accord is my 12th car that I've purchased or leased from Rick Case Honda! Everyone is always pleasant and I always get the best price. Don't waste your time going to those other dealers who are lying to you to get you to their dealership! Go to the biggest and best in South Florida, you'll thank me later!

I seriously would not go anywhere else to have my Civic serviced. Loyal customer for over 20 years!

Just Went to Honda Nation Hollywood for my Car Maintenance. I had an Appointment with VICTOR. Really nice and Professional Guy. They Did all points inspection for my Honda Accord SE. Staff was polite and welcoming Great Experience with these Guys.

This is my 4th car with Hollywood Honda, and each time I am satisfied with the entire process. No pressure, no gimmicks, just straight up good information that allows you to make a solid decision when buying a new car. This time I went with a CRV and my first experience outside my last 3 Honda Accords. The car and entire experience felt good, and I am very pleased with my vehicle. I will continue to buy from AutoNation.

I have owned many Honda's over the years, the only care I wish to own. I currently took my 2016 Honda Civic in for service this past weekend. I always ask for Martin because he has always been fair with me and tells me like it is. He is a genuinely honest person and I like how he does business. I am always very happy with the service I receive and will continue doing business with him. Please let him know what a great representative of Honda that he surely is. Thanks for the great service too Autonation Honda!

As soon as I arrived I was taken care of. There was at least 3 people looking at my car. Everyone was super nice and Victor was very helpful and kind and kept me informed throughout the process. Keep him around. His customer service is a 10.

Always have a great experience, and I appreciate seeing the same service advisor

DONT GET A CAR FROM HERE. They Will waste your time. Worst experience ever!! After 4 hours of being there they finally give us the monthly payment we want and then has us stay the night because they had to get it approved. The next day after they call and tell us we were never approved but they held us there the night before saying we were. This is bullshit. Finance manager Jeremy is very very rude and so is the general manager mike. They are not willing to work with you at all. Disgusted how they treat their customers and very unprofessional.

Took my car in for repair, they told me it was fixed come get it. It was not ok, and it is back there today with same issue. Then the bastards had the nerve to call me on the phone , left a message telling me about deals on 2017 models and that they are going to appraise my car and that I have to call this man back... Keep waiting on that call... NOT!!

I brought my car in for 25,000 mile service. I experienced excellent customer service and attention to detail! Gabriel made my visit pleasant and was great at explaining what my car needed. He went above and beyond to make sure I was happy with my vehicle. I will go back for service again! Thank you!

Martin was very helpful, polite and a pleasure to deal with. Went in for airbag recall and then I was told I need a new radiator, Great.

Brought my Fit in for airbag recall. Fernando was excellent. Extremely helpful and accommodating. Gave us a list of things to watch due to the age of the vehicle. Great visit. Thanks Fernando.

Víctor was very helpful and had great professional etiquette. His service was complete fast.

I would like to take this opportunity to express how happy I am with with Martin and Autonation Honda Staff. Martin goes above and beyond to help and resolve any issues with my car. Martin is always kind and professional. Good to know that I can count on him. He's Awesome!!!! Best regards, Ailyn Colon

I took my 2009 Honda Accord in for a air bag recall, last week. I saw that the dealership had pink breast cancer license plate covers outside in a bin when I pulled up. I would have liked one to put on my car. No one offered me one. I wonder if I had to be a paying customer to get one. I

I brought my car for airbag recall. Must say Alex Girona gave excellent service.Very professional. Thank you

Gabriel Garcia is the consummate professional. Extremely knowledgeable at his craft, kind and caring too. By far, this has been the most EXCELLENT customer service experience I have EVER had!!!

Went there for a routine oil change. The customer service adviser, Martin, was so welcoming, courteous, attentive to detail and informative that it made it so pleasant to deal with this dealership. I always had a phobia about servicing my cars at dealerships but this has changed my mind. Both my husband and I thought Martin was so helpful. The price for the oil change was not any more than these oil change fast in and out places.They also filled our windshield wiper reservoir without charging a cent and recommended a much needed tire rotation. We will be going back

I love this dealership. Autonation Honda Hollywood is consistently professional, courteous, and accommodating. I have nothing but praise for this dealership.

Purchased my car there 3 years ago and have always had excellent service.

Our second Honda from this Dealer. I love my Honda!!

Martin in service is the best. Thanks for another great experience.

My battery died and I was unable to take care to service at Rick Honda, as I was just across an auto shop my husband and I just walked over and got a new battery. After installing the new one the audio system would not start until a code was put in, as I had changed my battery three years previously at Rick Honda, I called them for help. They told me to try the code on a sticker at the glove compartment, when that did not work I called again, explained the situation and the first service person just transferred me back to the recepcionist, who transferred my again and the same happened, the second services contact just transferred me again, I left a message to the service supervisor, who did not contacted me either. So I'm really disappointed by the way they handled the situation and not helping me with my issue!!

La atención muy buena ...pero me parece excesivo el precio por cambiar una llanta que tenía un clavo 165.78 dólares. Somos mayores y lo tuvimos que hacer ya que la llanta estaba baja,,pero ya no no voy más..no fue en Honda de Hollywood fue en 12 E.Sunrise Blvd.Ft Lauderdale.gracias

I had an excellent experience with AutoNation Honda Hollywood. Rodrick Williams was very informative, professional and trustworthy. He explain every aspect of my purchase to me. Great Job!!!

Used to think this location was cool when I got my Si from them a couple years back but when I went in to trade in my current Si for a new one they wanted to low-ball me $3k-$5k on my car WITH all the modifications I've done to it and try giving me used car APR on a brand new one... And they want to try saying they can't "work on the price because it's new" when another Honda dealer had the Si I actually wanted for $1k below MSRP... Y'all lost my business for sure

At this location it was a different experience for me. I was not advised on services and maintenance my car needed upfront. I had to ask more than once is there any other services needed other than oil change. Then at the end of my oil change after asking again, I get a list of services needed. Usually I get a list of services needed for my car based on miles then get asked would I like to have these things done on the spot. That's what I wanted but hollywood honda didn't do this😏. Now it's inconvenient to come back a second time to get the car serviced.

i just traded in two days ago; although it makes me nervous to buy used I feel like I got a good deal. My salesman Alex was very polite and professional. However, I don't feel the process should take three hours and don't like feeling pressured to buy their warranties at the close of the deal.

Excellent service, excellent customer service. Everybody very kind very helpful. I strongly recommend this place for your car service maintenance.

8 years ago I felt like I was robbed by Honda team when I got this car ( back then I was too stupid) a however I still bring my car back if I need to get maintenance or fix something. L

We just bought a HRV at Autonation in Hollywood - Fl and we had an amazing experience with Ernst (seller) and The administrative team (Maria and Jeovane). Thank you Guys for the patience and best treatment! Fabiana

Worse customer service ever! Won't ever go back to this dealer!

Great people. I really enjoyed the services of Sam N. Thank you very much.

Walter was great!!!!!!!! I was there for an oil change it took about 50 minutes �

My car was stolen and I had to purchase another car. Luckily my salesman was Camilo Cortes. Usually you absolutely hate to have to deal with the sales process. Instead it was absolutely 180 degrees from what I expected. Camilo was incredible. He gained my confidence, wanted me to find the car I would love, gave me a fair price, and made the transaction a breeze. There was no pressure, no tension, and frankly I felt he was there for me all the way. Since then we have remained friends. If you are looking to buy a car, find Camilo and you will see that I am right in how I felt. Then you can contact me and thank me.

Walter was great. Proficient, friendly, he called me twice to keep me updated. Although I did not have an appointment and it was a busy Saturday, it took a while for someone to initially attend to me. Then it went quicker then I anticipated. Thank you. As I just moved into the area, this will be where I take my car to be serviced.

My experience with the service department at Autonation Honda has always been great. I have only dealt with the service associate, Samuel and he has always been very helpful and provided great customer service. My car is always done in a timely manner and I know the work is trustworthy!

Service was performed as described in a timely way. Attendant recommended new windshield wipers and replaced same with my approval.

Sales person Daniel Previlon of AutoNation Honda Hollywood was very helpful in my third Civic lease. He was able to get me a better model at a lower cost and was able to get my monthly insurance payment down by $40.00.

We visited your dealership last week because we are planning to buy a new car as soon as we sell our house. Your salesperson, Rosa Perez, was very professional and courteous. We were dreading the "just looking" process and weary of the "sharks with high pressure" sales tactics. Fortunately, Rosa did not fit this persona. She was very informative and understanding of our situation. When we are ready to buy, we will buy from her. We are so impressed with her professional attitude.

I went to get an oil change and what I got was a great deal a new lease with the same monthly payment. Camilo Cortes was very helpful, professional and very fast. This is my third car with Rick Case and I am very happy. My new car is awesome.

very glad i went fo ur store Rosa was very helpful she took hsr time with me....

i waited 2 hours to be helped in finance .. i was told by a man they were understaffed two people quit..i wonder why.. very unprofessional finally was helped by maria

This dealer called me and emailed me right away when I ask for a price on a used car. Even though the car was already sold they were quick to try to get a hold of me. I also liked that the General Manager emailed me to make sure everything was ok. I'd recommend this dealership to anyone who's looking to buy a car.

I am curious as to why other Honda dealerships in the area offer better coupon deals. I found other dealers that offer a 4th oil change for free. In addition, some do the tire rotation for free with an oil maintenance appointment. For your dealership, it depends on which service technician I deal with as to what I am charged for.

My car engine oil was leaking , stay 1 night in the store, there are no alternative car to use。 the next day I found that the protective cover of the chassis is not installed when I arrived home， hanging in the car, use 3 days after the oil still leaking。The staff give me nothing about report of the repair car。

Great service with Steve Mitler for years. Only place to take your Honda.

I am very satisfied taking my car for service because of Rocky, my service advisor. He is very professional and he really cares about his customers. Rocky always takes good care of me and makes sure that everything goes well with my Honda pilot. He is always ready to answer any question that I may have.

This is the 3rd auto I purchased from Hollywood Auto. I will remain a Loyal Customer. "I LOVE MY 2017 CR-V".

I took my CRV for service and Amber went above and beyond to deliver an outstanding customer service.

My wife and I had the pleasure of working with Shaher and he made the purchase of our Accord Hybrid easy and painless. The process was quick and there was even a DJ with games to entertain our daughter while we were there. I would definitely recommend these guys and look forward to going back for our Pilot!

Excellent service. Very professional. Best place to buy a car

I wanted to purchase a Ridgeline so ii wanted to compare dealerships and my last dealership was Autonation Honda Hollywood. I am very skeptical when it comes to vehicle purchasing and after being at previous dealership my skepticism got worst. However i was pleasantly surprise at the honesty and fairness that was meted out to me by Mark Roude the sales man and also the Sales manager. I made the purchase and left feeling that i got a great deal. I therefore have no reservation recommending Hollywood Honda to anyone who wishes to purchase a Honda vehicle.

Yo comente la forma en que podia hacer el negocio y la verdad me ayudaron para poder hacer el cierre.Muchas gracias.

It is usually a difficult situation when you are purchasing a big ticket item such as a vehicle. However, at AutoNation Honda, with assistance of ernie rohm and the amazing staff it was very easy. It was an excellent experience. Ernie explained how the technical features of the car worked very well.

The dealer didn't even acknowledge the information I received from car.com. In fact, I don't even think they looked at the actual request.

Thank you so much to the General Sales Manager Edward and the Sales Associated Carlos for the Amazing services and Genuine connection you made with us. Even though I live in Miami Beach I have decided to go to Hollywood honda because of them. You have won a loyal customer and all because of the great service and the will to assist and accommodated their customer. Thank you! We love our honda!!!!

Sales person, Michelle, was awesome. Always available and prompt to respond. Didn't budge on price, but I feel I got a good quality car and good warranties on used car and the tires. However, the service department never called to let me know when my floor tech mats came in and couldn't find the order both times I called to check on if they came in yet. Then I called Michelle and she took care of that for me. Also, the people who changed the licence plate after I bought it put a huge scratch where the screws came out, maybe the crews were stuck, but it is a huge scratch so Michelle also got us some touch up paint. We waited about 30 minutes for them to clean the car before taking it home, but I'd suggest telling them not to bother because the cracker crumbs under the seat were still there when I took it home. Overall, I love my car and am very happy with my purchase and customer service on the sales side of the company.

I had a great experience with AN Hollywood Honda. Nick Nickerson was my sales rep and Eddie the general sales manager. Maria in financing was great too. nick made the entire process far less stressful than I expected it to be and I appreciate the great customer service I've received and I am continuing to receive.

Excellent service. Our representative Daniel was amazing, and extremely patient and helpful with all our needs. Highly reccomended for everyone!

Thanks, Jason! Excellent sales rep and very knowledgeable. Has answers to every question we had. Went above and beyond to get the color car I was interested in from another dealership. We ended up choosing a different color and model, but we appreciate all the hard work Jason and the general manager did to make sure we made the absolute right choice.

Let me tell u my experience with auto nation Honda in Hollywood; i am very happy with the service i got from Alex; the sales person who was very kind and had a lot of patient with us, he worked with us and was very understanding; didn't tried to push us to buy, and finally we did lease a 2016 Honda oddessy, my only problem is that after 6 months of having the car i found out that there was a paint touch up where's the back driver side tail light , my other car shop said that its look like a touch up paint or small cover of scratches that probably happened when the car was parked at the dealership or when they transferred it from one place to another; which is not a big deal but i wanted to make sure that i will not get penalty for it. when i went back to auto nation to show it to them to make sure i will not be charged for that when ill return the car the sales manger Lazaro Rojas was very disrespectful (he saw a woman so he thought he can take advantage of that) and tried to blame me for pushing the tail light bcs i got a back hit from another car!!!! Which is ridiculous bcs car fax and all the rest can show that its a completely lie!! When i tried to tell him that its a joke he keep telling me; well you have the car for 6months, and tried to blame me for doing that! After getting so upset I contacted Alex Lopez the sales person who sold me the car , he contact Edi the GSM , both of them saw it and said its not a big deal and that they don't blame me, they couldn't confirm for sure what it was but they guarantee that it is not something to be worried about, This guy; Lazaro Rojas was horrible! I dont know how he get the position of service manager, his attitude is awful and he has no shame, So, if you want a new Honda from Auto Nation in Hollywood ; which I recommend ( don't get me wrong, i love my car) just make sure that when you pick up the car you are getting a new car without touch up paint or dents it scratches from parking lot use..

Always have a great experience AutoNation Honda . Edwin always takes good care of me.

Initially my experience started going bad with the finance department which we had excellent and they said the bank came back with a high interest rate. In order for us to get a lower rate of 2.8 interest we had to buy an extended warranty he which to me is a scam. We had no choice to buy extended warranty he in order to get the lower payments. When I got home I realize that I left a pair of Ray-Ban's which I use for work in the car which I turned in I emailed my salesman which he responded that he would look into finding my sunglasses as soon as he got in to the dealership. Apparently somebody had gone into the car and stolen my sunglasses I tried reaching out to the sales manager which they did not answer me regarding the theft of my glasses. Ultimately the GM made a decision that they are not responsible for anything left in the car but instead of them having the courtesy of calling me and letting me know I have to call the dealership and speak to the salesman and self to which my response was they are never going to see me ever again in this dealership because if I go and bring my car in for service and leave something inside they're not responsible if somebody steals it the worst service I've seen in a dealership before.

The service department is excellent and Gun the reasonable.

Great experience! Willian Nickerson and staff were very friendly, helpful, and efficient.

A relaxing experience that I have never found in any other dealer

When a new car is in your future.Research the car to your satisfaction.Then be more demanding in your choice of the one and only dealer to take care of your purchase.I did just that,and my one and only choice for my purchase was"RICK CASE HONDA". I previously purchase three Hondas from,Rick Case Honda,and if it wasn't for the outstanding service department run by Mark Warshefski,and the best service writer in the business,Wisler Dorcely,I wouldn't have given Rick Case Honda a chance for this purchase I made on January 29th 2007. The best well knit auto organization in the books is,Rick Case Honda.I could't be any happier with my new CV-R.Thanks to all concerned .Ben Waks.

Great service. The general manager was really nice and took his time to play with my dog �

The service here is impeccable! I'd highly recommend talking to Michael Elario if you're interested in purchasing a car. I've been helped by many at this dealership over the years, but he was by far the friendliest and most understanding salesperson I have ever seen.

I came in today for a recall and for a LED light that it was broken for my Honda Accord 2016 just the walk in the costumer services was off the lady on offices #6 was rude and no professional at all. Then the service advisor that help me did I guess his job I ask him for a loaner from the dealer that way I can go work, guess what this dealer doesn't provide that service even if is a recall from Honda. Plus someone over the phone this morning told me Yes. Well 4-5 hours later pick up my car now driving it home I notice that the steering wheel is pushing to the left, I when back to the dealer to tell them and they say that is impossible that they cause it, i drove the car this morning and everything with it was great now is not safe for me and my family to drive like this talk to the Service Manaer: Alex Vizoso, no costumer services at all one more time very rude guy calling me in my face a liar that is impossible that the car was not damage at the services. At the end I had to leave and no solution to it. If I get in to an accident i will lawsuit you guys for the unsafe of me and my family.

I am so happy that I bought my car at this dealer My sales guy was Jimmy B. Awesome, awesome � person

Recently leased a 2016 Honda CRV from AutoNation Honda ... the same dealer I leased my 2009 CRV from. I remain very satisfied with the sales and service team.

I love this place!!! They take great care of you!!! If you want to go have breakfast, they'll drop you off and pick you right up. The service advisors and staff are always so personable and they really do look out for you as a customer!!! I love my service advisor, George, he's the real deal!!!

I bought a new CR-V SE a few days after Christmas, yay! My sales person was Vlad Panarin and I have to say that he made this car-buying experience like no other that I have ever had and this is my 5th Honda vehicle. Vlad was diligent in receiving the request for an online quote and replying via text almost immediately. He was professional and courteous, as well as friendly and easy to deal with when I met him in person. He was able to get me the car I wanted for the best price possible (in comparison with other local dealers), no games, no back & forth. Hoping that the experience with service of my new car is equivalent, which I will be reviewing as well. Thank you.

Ed, the service manager's ASSistant and Laz, the service manager are full of it. IF YOU NEED SERVICE RUUUUUUUUN �����. But the sad thing is AUTONATION cons you into these CPO vehicles under "warranty" and you can only get service at one of their many JANKY service departments!!! Clearly I've paid for a warranty that's not meant to be used...... JUST FIX MY DAMN CAR!!!!!!!! #WarrantiesDontMeanAThing

I am writing this review to express frustration about the lack of professionalism and sub-par service rendered at AutoNation Honda Hollywood. I am totally flabbergasted & completely dismayed to say the least. Two weeks ago I took my car (2014 Honda Civic) in for A-1 service at your location. I paid for a synthetic oil change! However, while I was driving on New Year Eve my check engine light and low oil light came on! The next day, I had my car towed to Wal-Mart auto care center to have a technician look at my car because Auto Nation was Hollywood service center was closed on New Year's Day. The technician informed me and showed me that I was missing a screw and a drain plug (due to your technician negligence). This is totally unbelievable and mind boggling! The technician at Wal-Mart Auto Care Center informed me I was lucky because my engine could have blew up! I was completely out of oil. He insisted that I take pictures and a video to show the service at AutoNation Honda. I incurred an additional charge from Wal-Mart to rectify the potential hazardous matter at hand. Not only did have to kick out more money, I missed my New Year Eve and New Year Day Plans due to unforeseen car trouble. Choosing the AutoNation Honda dealership to service my car, I never thought for one second that the technicians would be so incompetent and fail to do their due diligence as it relates to servicing my car. I have several questions, concerns, and wonderings ..... Was this act done intentionally? What if my engine blew up on me? Is there a check and balance when cars are serviced? Are the technicians at your dealership certified? I am overwhelmed with uncertainty and reluctant about bringing my car to this particularly service center for future maintenance and/or repairs. Rightfully so, right? However, I did speak with the service manager Laz, who was very apologetic and diplomatic. He understood my frustration and listened to me. And I briefly spoke with the customer relations manger. Laz, did refund me for the oil change that they did, and stated that they will refund me for the inconvenience of having to get an oil change at Wal-mart..... However, no one from AutoNation Honda Hollywood has followed up with me; nor have I received the refund check that was promised to me for the inconvenience of having to get my oil changed again at Wal-Mart. Love my Honda Civic, but not impressed with AutoNation Hollywood Honda...

I have owned 3 Hondas over the past 12 years and lived in 3 different states. Needless to say, I have experienced a lot of Honda Dealerships. This experience exceeded expectations. I arrived about 15 minutes before the Service Department opened and a member of the team immediately greeted me and did an external inspection of my vehicles. Once the Service Department opened, Jose fielded my concerns, invited me to have a seat in his office and inspected my vehicle. Per usual, I left the Valet key in the ignition, left the dealership and went on with my day. Later, I received a call from Jose informing me that the glove box was locked and he needed my key to get in. Well, he had my car and I was at work. Jose volunteered to come out to my job and retrieve my key so that the Airbag recall could be performed. During my initial call with Jose he informed me that my battery needed to be replaced. Knowing that I had replaced the battery a few years ago I declined until I could find my service receipt and have it replaced under the warranty. Jose noticed that all of my service receipts were in the glove box, took the time to search for the Battery replacement receipt, and offered to then replace the battery under the warranty. Jose went above and beyond to resolve all issues that I had and make sure that I had a safe vehicle. As long as I am in the area and own a Honda I will continue to have my vehicle serviced at Braman Honda and request Jose.

Excellent service, Michelen seller was friendly and professional congratulation for him and Braman Honda

If you use these guys you will love them.They have treated me in an excellant manner for many years. S.P., Coral Gables

Worst dealership ever, i have a 2016 honda hrv is a lease and i have it since July last year, until this day i have taken the car back to services 11 times, is a piece o crap that keeps braking down, i complain to honda obviosly they don't care, i talk to larry the GM he told me "well to bad you can't change ther car what do you want me to do, go get into another car be upside down is not.my problem go screw your self" those were his words to me i have never seen a most arrogant GM, i am a military veteran that lease a car for my wife and kids for them to be safe but now i am afraid any day they get into and accident whit that piece of crap they give me at that dealership, DON'T BUY FROM THEM THEY DNT CARE ABOUT CUSTOMERS THEY JUST WANT YOU MONEY AND THEN ONCE YOU GET INTO A PIECE CRAP OF CAR YOU ARE BY YOUR SELF, i have never feel any support from them!!!!! WORST DEALERSHIP EVER!!!!!!!

I went in for my regular service, which I paid for in the package when I bought the car 2 years ago, and was turned away. They refused to service my car because I was dissatisfied with the previous service and gave them 68% on the survey. It is therefore abundantly clear that if Autonation Honda receives a bad survey , rather than using it to improve service they turn away customers. I was told to go to another Honda dealership to retrieve my maintenance free package which I paid for. Terrible state of affairs. I'm very disappointed ,again, with that dealership and could never recommend anyone there.

The dealer has great service Jose Hidalgo always helps me, he is professional and and a great service help thank you

Mr. Jason from customer service did a good job and gave me very good advice for the optimal use of my car

AUTONATION 50 % of satisfaction. Short history: I have to say that I am very satisfied with the salesman: Alex and Michael, but because of the finances guy Jeremy I wouldn’t recommend this dealer to any of my relatives. This guy, called Jeremy, was like a lion, like a beast ready to kill his prey. He started the business with an impulsive and strong character. He tried to obligate us to buy the warranty, gap, and maintenance that he was proposing. Awful experience with him. Again: nice salesperson but horrible financial service.

RICK CASE HONDA, I75 & GRIFFIN So far the worst dealership experience: We arrived to the dealer with a detailed price-model study based on KBB, Edmunds, Cars.com, Rick Case website and some other Honda dealers. To sum up, the salesperson called Socco(or very similar), a lady around 50-60 years old was there to make real this “POSiTIVE” experience, after 2:30 hours of been there doing nothing and waiting for the a collapsed system to recover… She tried to sell us an used Honda CR-V 2016, with 12 000 miles for $22 900. The same car a different salesperson told us like 45 minutes before, ok that car is valued around $17 000 to $180000. Imagine a used car, starting at $22900 plus taxes, dealer fee, title etc. This is not our first experience buying a car, we know perfectly %, length of loan, fair price, etc. We left your place, and in less than 4 hours we bought our Honda CR-V at Autonation Hollywood. We wouldn’t recommend your place to anyone, you laughed on our faces. Please, this is not a way to handle a business.

This might sound strange... a family writing a very positive review for a salesperson, manager, and dealership where their car was not purchased... but it is well deserved. We didn't think we'd get a new car in the very short span of 1.5 days of "car shopping" but we did. Though we had on our mind the need to get a new car soon, it just ended up happening quite suddenly over part of a weekend when close friends of ours offered to have our kids spend the night and next day at their place with their own kids. So, we got to work right away and went to a few car dealerships. Through our experience that weekend, we met 3 nice managers and 1 lousy one, BUT only 1 really great salesperson. This salesperson is Daniel Previlon. He didn't waste any of our time at all but made our experience at the AutoNation Honda of Hollywood really efficient and we couldn't have been happier with him. He is a really down to earth kind of person... a very genuine guy just doing his best to help customers out in finding the right car for them and in trying to get them the best offer possible. As soon as we got to the AutoNation Honda of Hollywood dealership, Daniel met us and took the keys to our Honda Odyssey to get an appraisal on its trade-in value while he helped us to look at the cars on the lot and go for a test drive in the one we were interested in getting. Every aspect of our time with Daniel was just so efficient... and his manager (RJ, I think the name was) showed that he was ready to do all he could to help us out with the numbers too. The dealership itself is in a pretty new building of considerable size so it is a nice place to come to as well. In the end, because another dealership we went to had the car we wanted in the color we wanted, we got our new car from that other dealership instead. (Unfortunately, we didn't have time for dealerships to get cars transfered and we had been burned before by such an offer in the past... with one dealership going through the whole negotiations process with us and promising they could have the color car we wanted transfered over within the week... but it just never happened.) However, the salesperson we had to deal with over at the other dealership was someone we would never recommend and the manager we initially had to deal with was an arrogant individual. It was lucky for us and for that dealership that another manager took over and saved the reputation of that dealership and our sale. We were sorry that we couldn't have sealed the deal with Daniel and his manager RJ from AutoNation Honda of Hollywood, but as the color vehicle we wanted was not on hand there, we had to go with the place that had exactly what we wanted. We would highly recommend anyone interested in a Honda to go see Daniel and RJ at the AutoNation Honda of Hollywood though as Daniel will not waste your time like some salespeople at other dealerships, and we are sure they will give you a very competitive offer.

Terrible work, there is a scuff in the paint job. No communication whatsoever. The Manager is a liar. Work was not complete when I picked up my vehicle and no one told me. I read through the receipt I was given to find that out.

I'd like to start by saying that the 5 Stars I am giving is for the treatment we received from Sales Manager Alan Moceo. I would give less than 1 Star - actually, Negative Stars if I could - to the first Sales Manager, Carlos M., that we had to waste our time with initially. Please read on to know why and how you can do yourself the biggest favor by going straight to ask for the right manager to work with. Sure, everyone wants a good salesperson to work with, but if you don't have the right manager to work with, it will be a total waste of your time in the end. This review is also being written to help the Rick Case Automotive Group and all other car dealership companies realize that what they need to do is make a point of getting rid of the bad managers. Otherwise, their salespeople are not going to be able to make the sales or learn what it means to treat people right, and learn how to earn and keep the business of new or current clients. Anyhow, here goes our story... We had been customers of Rick Case Honda (RCH) for nearly 7 years, getting our car serviced there since 2009, but if it hadn't been for Manager Alan Moceo, we would have purchased at AutoNation Honda of Hollywood instead. Very unfortunately, Manager Carlos M at RCH utterly wasted our time... He just threw out high numbers at us, tried to play a waiting game, and showed an utter lack of respect for our time, our relationship with RCH that we had built over the years, and our knowledge of what we could already get at other dealerships. We had no relationship whatsoever with the managers at the Toyota and Honda of Hollywood dealerships that we had met just the day before going to RCH to try and work out a deal for a new car, but those managers treated us better than manager Carlos M did at RCH. Those other dealership managers met with us and showed us that they really wanted to make things work for us. And they clearly heard us and took us seriously when we told them we had no time to waste. Sadly, we got the exact opposite feeling from Carlos M. It was ridiculous. We asked to meet and speak to him but saw no interest from him through his glass walled office even though it was a very slow Sunday evening. We finally had to walk over to his office ourselves, fed up with waiting, but it made no difference at that point. "Our Customers, Our Friends" is the Rick Case motto but Carlos M must not have read the Rick and Rita Case book they give out at the dealership. He may have the title of a manager but that clearly could not have been deserved. At least, in our strong opinion, it is no longer deserved. We wanted to buy a new car from RCH but he dismissed us as serious buyers (hey - we bought our car in all but 1.5 days... with 3 young kids, we didn't have time to dilly dally... so it doesn't get more serious than people like us). And, unfortunately, salespeople can't do anything over and beyond the manager. (But, who knows, maybe Carlos M. treated us so badly because he didn't like his own salesperson on the job - at least that's what we tell ourselves because why would he treat potential buyers so poorly, disregarding so much of what they say and even their request to meet and speak to him.) Anyways, we were about to leave RCH for good but feeling terrible that our years with RCH meant nothing. Then I saw that manager Alan Moceo, who I had been introduced to a few weeks back while our car was being serviced, was still on the premises of the dealership. I figured that instead of just let our relationship with RCH come to an end on the basis of one arrogant individual, I would present our situation and offer to Alan Moceo to see if he could make it possible for us to remain a customer of RCH. Then, if it wasn't possible but he treated us with respect, we could leave RCH knowing we did our best to make it work out but it wasn't meant to be. And, we could at least then leave with more than just the very negative feelings weighing on us from our experience with Carlos M. Fortunately, besides showing a genuine concern and interest in keeping us as RCH customers, he did everything he could to work the numbers to make it possible for us to stay. We are now so glad and feel so fortunate that Alan Moceo was the right person in the right place at the right time for us to have a 2nd opportunity to remain RCH clients and lease our new Odyssey through RCH. He definitely saved this dealership from losing us for good! So.... for those of you looking to buy or lease, our strong recommendation would be to ask for Alan Moceo right from the start. He is someone who has shown us that he values each client and their time. And if he can make the numbers work for you, he will. Now, if you do purchase or lease a car from RCH, or have purchased it elsewhere but need a good Honda service advisor and service department, we would highly recommend the main service department at RCH and service advisor Nate Harrinauth in particular. You will not be sorry with Nate, and we're sure you will become a long term client there after meeting Nate. Service Director Mark Warshefski is a good guy overseeing the department too. When our previous Odyssey's AC came and went sporadically but never when we brought it in for service, we spoke to Mr. Warshefski about the issues we were having and he was able to figure out the probable cause based on his experience in the field. And, he was right. We experienced no more problems with the AC after his analysis and his team's service on our car.

Sammy was awsome!!! Came in for my oil change and breaks and he made sure everything was checked.

Was told it would take 2-3 hours but delivered in 1/2 hour.

In and out, couldn't ask for better service!

I want to highly recommend Vlad, Dominick, and Woody (Haywood the sales mgr.) They made many efforts to make my purchase as painless as possible.They even provided a spare key, an owner's manual, and new carpets that were missing! A great bunch of guys who go the extra mile!

I just bought my Honda Accord at Hollywood Honda and it was the best experience I've ever had buying a car. Alberto Verne was amazing! No nonsense, expedited the process and I was out of there in no time. Very professional. I would recommend them to anyone!

Luis was the person who helped me out with the oil change and tire rotation. They were able to complete the job quickly and had it done within the timeframe they told me. Great Job!

My son took his vehicle to Hollywood Honda on Sheridan street and 441 for an airbag recall and when the service tech asked if he had any other problems , my son asked if he would please look at the interior light and windshield wiper fluid dispenser, they were not working. The service person of course said yes but that there would be a fee of $106.00 just to LOOK at the problem! My son phoned me and I told the tech I had NEVER heard of such a thing especially since the car was there for a recall so evidently you would be looking at the vehicle. He said it was because they need to pay their service people and I get that but $106 dollars! I then phoned the Service manager who asked me after I explained what I had been told, "Are you done venting?" in an extremely RUDE manner. He told me it was to pay for the service employees and since my sons car was out of warranty and extended warranty that was customary. I am so sorry, I have been driving vehicles of all kinds for over 30 years and have NEVER once been asked to pay to look at a repair on ANY vehicles especially one in for a recall. The service manager did say the $106.00 would be applied to repair work and thats fine but what if after getting the estimate you can't afford the repair? Things like that happen! My biggest complaint is the service managers attitude when I was speaking with him. He was rude and condescending. We took the car in for the recall and to fix anything needed because my son is in need of a new vehicle and I will want to sell this one but I can promise you with certainty it will NOT be another Honda. Customer service is a huge part of why consumers by products. . I refuse to buy another vehicle from a company that does not provide it!

I took my car in for an oil change and transmission tune up. Which was recommended on my last oil change visit, however my car was not shifting properly after the oil change it was really loud and skipping gears as well. So, I called and complained after having another ASE certified technician inform me that somehow my transmission fluid had been released and there was only about two to three quarts keeping the car running. I ended up taking my car back to the dealer and they informed me that it wasn't my transmission it was my tensior belt that needed to changed which is still under warranty. They stated i didn't need my transmission tuneup, but mind you they recently stated I did in my last service visit. I said nope I want my transmission tuned up just in case they were trying to cover up something. As I was leaving the dealership I noticed they didn't change my oil as requested at the time of booking my appointment. I called the dealership and was routed to the voicemail due them closing early on a Saturday. I left a voicemail still have yet to hear from my service advisor George W. My experience was the worst and I'm just so disappointed with this dealership, I expected more from a Honda dealership but I guess not!!!����������

Great dealer !! I went looking for a certain car and they didn't have it , but Juan looked for other cars and applied all the things that i liked on the other car and find me one even better. The finance lady was really helpful also .

Marko, was super professional and nice. We were buying a 1st car for our daughter and had a great experience at AutoNation Honda. After a bad experience at Rick Case that same afternoon where a manager was super rude to my husband, after the nice salesman tried everything for us to make a deal with him. That turned us off and we left Rick Case to go see Marko that had contacted us with a better offer, and thank God we did. Marko offered us the same car for $1,700 less than the rude manager at Rick case, all that while respecting us as any retailer should any clients. Maybe Rick Case managers should learn how to dal with clients from AutoNation.

All of the 12 vehicles that I have purchased from you over the years have been serviced at Braman Honda. I have never had such excellent service as I have had from Jason Larenas these past couple of years. His professionalism, courtesy and great attitude have made it a pleasure for me to use the Braman Honda Service dept. Please give kudos to him and the rest of your team. I am tremendously satisfied with your service.

I had a great experience doing business with Auto Nation Honda of Hollywood. I am very satisfied with my salesperson Daniel Previlon. Very professional and helpful gentleman. I would recommend him to anyone who wish to do business with this dealership.

The service was completed in time and satisfactorily, the additional work requested was also completed, the Service Advisor is a very courteous and knowlegeable employee.

It was an outstanding overall experience. They were very knowledgeable about the vehicles I was interested in and helped me in deciding which one of the 3 vehicles I eventually got.

Let me just start off by saying THANK YOU AutoNation Honda of Hollywood for such an awesome car buying experience!! This is my first BRAND new car and I was extremely worried about getting approved for financing and making sure I got a good deal. Anytime someone talks about car shopping they normally have a negative experience. So I wasn't sure what to expect.... I was referred to Ryan by a family member who highly recommended him. Ryan has been working with me for the last 2 months! Yes TWO months!! He went above and beyond to get me approved for financing and made sure he had the exact car I wanted! Even though at times, I was unsure about buying for personal reasons, I never felt rushed and he always responded to my multiple questions via emails, text messages, and calls. He is really a great, honest salesman with a lot of patience. I will admit, I can be a pain in the you know what... I bought my car on the last day of the month (yesterday to be exact whoop whoop lol sorry) and they were extremely busy! There was a little bit of wait time which is unavoidable, but the employees were all very attentive and friendly! Remember people if a business is busy it normally means they are doing something right, be patient and realistic. You aren't ordering at a fast food restaurant. Anyway... When I arrived Ryan immediately greeted me and got the whole process started and we went for a test drive. The 2016 Honda Civic is like driving a cloud! Just saying... Daniel was great he went over the whole car with me, showed me what every button does, hooked my phone up to the Bluetooth and explained all the features. Again they were extremely busy but he didn't seem rushed, answered all my questions, AND made sure my car was detailed even though it was raining! Then it was time to see the dreaded financing dept. Randy in financing was great as well! He made the decision making very easy and helped me get some great coverage without making me feel pressured. I left knowing I have protected my investment without spending a fortune. Again they were busy but he took the time to explain everything to me as I mentioned this is my first brand new car so a lot of these warranties and things are new to me! I love my new car and I had a great car buying experience! If you are looking for a smooth car buying experience, I highly recommend you go see Ryan!! Thank you Ryan, Daniel and Randy for an great car buying experience! I will always remember you guys!! If you actually read this whole thing call Ryan!! Him and the staff will take care of you!!

my service advisor, Jose, is always there for me whether it is routine maintenance or an emergency like it was this time. He made an effort to get my car looked at as soon as possible to get me on my way. He even offered to help me arrange a rental since I would be arriving after the rental company closed. He always goes above and beyond

Love my 2017 Honda Accord, love AutoNation Honda Hollywood, and love Dominick! They treated me fairly and with respect. I would recommend them highly to anyone looking to buy a Honda!

I must say the car buying experience was great at Honda Auto Nation with William Nickerson. This guy was the best in getting the deal done as quickly as possible. If you are looking for new Honda go to Honda Auto Nation.

experience started out great...was given my monthly payments...took car home and brought in both trade-ins, when given papers to sign it was $50 more a month...was told that was for the warranty....i didn't want it...final price was $15 over my given price...they said oh, only $15...then you take a $15 per month hit over 6 years...I told them i was returning car at 10A.M., when i showed up no one i spoke to was there....then i found same car, 2 years newer and half the mileage for the same price at carmax and carvana....don't like being decieved even for $15

I was in line and got a hit on a Mini Cooper I emailed the dealership and even got a live chat going. Nobody called me this was wed at 4 in afternoon at 730 I called a friend of mine who's friends with people there. Anyway I learned his son just started to work At Hollywood Honda. I contacted him right away. Mike Elario hit right in it and made a big effort . Next day we met and drove to pompano and checked out the vehicle. Test drive it and then he relocated the vehicle to Hollywood to complete the deal. Mike did a stand up job and for a young man new in business, jumped through the hoops to get everything done. I highly recommend him if you are looking for a car from auto nation. Ps yes I've k own him and his dad but that's not the point. He did a great job and is a great young man. I'd recommend him highly for everyone Christopher. Milark

I took my car in for service at Rick Case Honda for a simple oil change and tire rotation. Once the service was completed and I had paid for the work done on my car, I noticed that the tires had not been rotated as requested. Immediately, I also checked the oil and found that it, however, had been changed. In short, the mechanics did half the work requested on my car, while I paid in full. My family and I have been going to this dealership both for services on our cars and to purchase new vehicles for many years. Unfortunately, despite the longstanding business done with Rick Case, this occasion left behind a sour taste. While the manager of the service area spoke to me personally after I left messages on both his answering machine and that of the gentleman who supervised my service order, I came away feeling that the service staff and mechanics are somewhat lazy and not attentive of the customer's requests. All in all, I am not satisfied with my service at Rick Case Honda, and am reconsidering taking my car in for something as routine as an oil change next time.

Don't waste your time and money here. Just a bad place with bad people. Horrible customer service

Service is always great. Although the wait time is sometimes long, they treat every customer with the same respect and attention as expected. We recently bought a new civic and our sales consultant, Michelle Esquenazi, made our experience better. She explained the process, showed us all the car's features, and made sure we were taken care of.

Don't waist your timeat Rick case honda. I purchased a vehicle and end up paying more money for it. After my purchased vehicle, i told a friend to go to Hendricks Honda, and let me tell you What a difference in customer service, he is not only got a better price for his car, all managers and sales people follow up with him after the purchase. At rickcase they want your money and after that they don't care about you or follow up after your purchase. Like i said never again will i be purchase a vehicle from here. If you look all the reviews, you know right away this place is the last place you want to buy a vehicle for yourself or family member!!!!!

This is our very first brand new car we own and our very first lease. I must commend Carlos Medina for the outstanding service we ever had at a dealership. It was easy going. Tested a few cars. Went home thought about it. Kept in touch over the phone and never ever did we feel harassed, pressured or stressed with him. He respected our space and explained everything clearly. He is completely honest and a gentleman. He is super family friendly especially when my kids came along with us. The whole transaction on decision day went smoothly. They had a world of patience with us. Carlos, & Jeremy from finance stayed beyond their time so we can drive home with our new vehicle. It's our first Honda and we feel so blessed to have had Carlos Medina and his fellow team to work with us. Carlos you are a 5 star person. He truly went above and beyond for us. If you need a honest, reliable, no gimmicks person he is your man! Thank you for everything for the everything especially your complete patience and sacrifice of staying over time with us. God bless you abundantly.

I had an excellent customer experience with these dedicated sale staff. They showed me best options on my favorite models. They answered all my questions and paper work was done quickly!

Review for the saleman Jon Wagner and Patrick Sime. I am a woman with some physical disabilities and I needed a very specific seat height. I did research from consumers report on reliability & price of used SUV's & trucks I believed would suit my specific needs .We told Jon Wagner ( Salesman ) our the situation, our need to measure the seat height and our future purchase date. Jon unlocked several SUV's and trucks for us to measure, gave us the information we asked for and his personal cell number. There was no high-pressure sales pitch and we left. For the nest 3 month Jon Wagner or his partner Patrick Sime answered every text, question, or request that I had. I could not have asked for more! On Saturday July 30, 2016, I finally selected & purchased a 2014 Honda Pilot. Thank You John Wagner and Patrick Sime, you both went above and beyond! Separate review for the sales manager " Luis Naranjos " who acted like a jerk the following Monday!

Everything about this place was great. It wasn't the typical run around like i got at some other dealers. Daniel was excellent.

Great customer service make you wanna come again and again

So far, I have run into one annoying problem that your staff did not resolve. The specs and the instruction book both refer to an AUX connection. I have a device that I used in my previous vehicles that used this connection. When I received the new CR-V, I found that it didn’t have an AUX connection. I visited your dealership, hoping that your staff had a workaround to resolve the problem. No luck. It didn’t seem very important to your Sales Manager, who had called me the day the CR-V was delivered to the leasing company. Please note that I have read of a number of other Honda owners who have encountered the same problem. On the one hand, it doesn’t reduce the quality of the vehicle itself, but does reduce my enjoyment of it and my confidence in Honda’s commitment to that enjoyment. Thank you for your attention, Robert D. Gill

See Roderick. He's the MAN! Wonderful salesperson and great staff. Walked out with a 2016 Honda Pilot the same night! We love it! No back and forth like competitors, which is helpful when time is limited. Thanks Roderick and Autonation Honda Hollywood.

The service department is the worst. My son's Honda was recalled because of an air bag issue. He had a 9:15 appointment with Fernando. When my kids arrived, no one would help them. After a half hour, they went inside to talk to a manager. The manager was rude and unhelpful and told them they would have to wait for Fernando. After waiting another half hour (in which Fernando continued to take other customers and ignore my sons) they finally left. We have an appointment with another dealership next week ...I'm praying the defective airbags don't injure my kids between now and then

Horrific deception if i could rate with negative stars, I would! I went to Autonation Honda Hollywood after many back and forth emails with Ernest Rohn, an internet salesperson. We agreed on an OTD price for a Honda Civic and I took my daughter in, it was going to be her first car. Ernest took us for a test drive and we asked the typical questions, does it come with 2 keys, a valet key, the owners manuel, etc. He assured us the car had everything. I asked about the warranty and he showed me the paper that the warranty was up and quoted me the prices for the extended warranty. We were shown the car fax, but the car had no service records and/or receipts. We decided to purchase the car. While waiting for 2 hours for the finance manager, Jeremy from finance came over and told us that the car was Certified Pre Owned and came with a 12 month warranty. We signed the papers and then the commotion began. Vladamir our salesperson said they could not find a second key. We waited another 45 minutes for a second key to be cut. He also told us they were detailing the car and making sure it was ready to go. I questioned about how and where the second key was and they hemmed and hawed around the question. 3/4s of the way home (I live in Miami) I realized they did not give me the registration or the valet key. I called Charles Clay, the internet director, and he told me that the car didn’t come with a valet key. I told him both keys and the valet key were checked off on the CPO paperwork and that I hadn’t received the registration. He was adamant that they send the registration and there is no valet key. I told him that is not what the paperwork stated. He checked with the service manager who said yes, it comes with a key and I could pick it up. I balked and told them absolutely not, I was not driving up to Hollywood for their mistake. Haywood assured me they would fed ex it. Cleaning the car we found a hole through the carpet to the floor, that was covered by the mat. The CPO report showed no damage. I was OK with that. We found the registration shoved in the glove box. Nice that a manager does not know anything about the cars/services he sells. We washed, waxed, and cleaned the interior since it had not been done as promised. They had left a Sharpie marker and two pennies inside. How is that for a Honda dealership detailing? The next day I called American Honda and gave them the VIN to check the warranty. Low and behold, my daughter’s new vehicle was not registered as a CPO! I asked them how that works and was told the car is registered when the CPO is completed. I freaked out and called Autonation and demanded to speak with Larry Michaels, the general manager. Him and Haywood were conveniently in a meeting. Haywood got on and I explained what I had found out. He said it was impossible. I told him to call American Honda and he refused. He said he would have to get the paperwork and call back. He called and said that the car was registered in May 2016. I told him it was not and demanded to speak with the GM if not I was calling the news. He magically was able to get out of his meeting. He told me that the car was just purchased and that he had to send in the CPO paperwork in the next day. That would be the third day and make the car unreturnable. My BF was on the other line with American Honda double checking. They told him that is not their policy, the car needed to be certified upon inspection. I told the GM that we were deceived and that how could they sell us the car as CPO when it was not, that is fraud. He told us to bring the car back for a full refund. Never did he nor Haywood say they would call Honda to verify-because they knew the car was not certified. We arrived at the dealership and the receptionist knew of our situation. Not one employee offered an apology or an explanation. The GM was not even around. My daughter was heart broken. I placed a complaint with American Honda. Autonation Honda Hollywood is a deceitful dealership full of lying and sleezy people. Never buy a car from there!

During the (driver) airbag recall, this dealership failed to notify me when the part came in. Now the passenger side airbag is on recall, I was told it would be available in 2 days but still waiting. Very rude response when I called for an update. Was told they're not doing anything for the customer in the interim. Problem is, Braman Honda is providing loaner vehicles. This location only cares about selling. After that, they could care less.

Great experience. Awesome price. The sales team headed by Gaspar was awesome. Everyone went out of their way to make me feel comfortable. Every effort was made to complete the transaction as quickly as possible. This was accomplished without sacrificing one bit of quality in the vehicle over view.

It was such a great experience! Before arriving I called and advised the sales representative of what I was looking for. He had everything ready upon my Arrival. The staff was pleasant and the facility was inviting. Marko Roude really made sure my expectations were exceeded! The financial representative Udama Tucker ensured that I was advised of all coverage and charges. The entire process was painless and very accommodating! I would definitely recommend Autonation Honda of Hollywood to family, friends and associates.

This salesman (Ronal Louissaint) was exceptional. He gave me all the love a salesperson can give to a customer. I have no complaints. If you want a great salesman, Ronal Louissaint is the man 954-839-5432. Tell him Dev sent you.

I was treated with great service. Marko Roude made it a smooth process on purchasing my 2016 Honda Civic Sedan.

Auto Nation Honda Hollywood and Roderick Williams made us feel welcome from the start. He took the time to listen to our needs and wants. He did not push us in one direction or another, and most importantly was very aware of our budget. His poised and professional manner, as well as his good sense of humor, made the negotiation run smooth. He worked hard to get us an amazing deal that we couldn't pass up.

I came in having narrowed my choices to a Honda Civic or Toyota Corolla. My sales person Michael Firestone took me through all the features and never put down his competitor, but rather highlighted the good that comes with buying a Honda. The GM Larry Michaels took the time to answer questions after I had gone home to sleep on it. Larry put me in touch with Haywood Tyler who took the time to work with me in processing an approval with payments and interest rate that I felt comfortable with. Once I decided to buy I worked with Udama Tucker who had everything ready for me by the time I came back to buy. She thoroughly explained the process and my options for warranty without pressure. I would recommend this dealership to any of my friends or family and I appreciate the hassle free environment.

My salesman Mike Firestone was great! I got a good deal on a great car. Everyone was friendly,professional and courteous. I love my 2012 Honda Civic SI!

I had the best experience at AutoNationHondaHollywood on Saturday. Jimmy Bellotte, Haywood Tyler and Randy FanFan are the best!!!

Do not patronize this business. They will take your money, not provide goods or services. Then when you ask for their names refuse until you ask for a supervisor then threaten to call the police... Over a civil matter... When they are in the wrong. Run do not walk from this dealership!!!

very professional and punctual .Love the "cortaditos

Usually I don't write review, only on extreme cases. Well, this is one of those extreme cases. Extremely good!! I lease my car on AutoNation Honda of Hollywood and the experience was not a surprise. The deal went 10 points, smote, no pressure at all, the sales person (Ryan Atkins) was extremely helpful, and he managed all the details, I just have to sign, NO discussion about numbers or back and forwards, and I got a great deal. In and out in no time, I did talk to the sales person before going there so he already knew the deal I wanted. I have to point out that the new place is also very nice, very relaxed atmosphere, free expresso coffee and water. I'm a client and will recommend them to anyone. Specially Ryan, thank you very much. Call and ask for him. I love my new Honda Odyssey and my family loves it, it is like a home far from home. BTW, now in the new place I do my cars services too, they went from good to excellent in the service area. Kudos AutoNation Honda of Hollywood!

Just purchased a Honda Fit.The sales person Michael Firestone was great,very professional & friendly.

Wife and I are extremely satisfied by the courtesy, respectfulness, patient attitude given to us by Yordy. His vibrant personality and going beyond to makes us feel comfortable and part of the Honda family. God bless him always. Thank you Yordy for a job well done.

Good experience taking my 2015 Civic to the dealership Braman Honda for a breaks inspection.

The car I purchased was in an accident. But this dealer was never desclose it at the time of finalizing the sale. Weston location does not give free car wash. Price of gas per gallon is higher the any othe gas station. Many false advertising, and hard to reach an office manager, they all are busy on their cellphones.

I received an email from William Nickerson about the car that I wanted to buy. I went to the dealership and was greeted by William. Out of all the dealer ships that I been to, William gave me the best customer service. He explained everything to me about the car that I wanted to buy. I told him that I needed a car to help me with my business, and he suggested the Honda Pilot. We went for a test drive, and during the test drive he explained to me about the different features that the car offers. I highly recommend working with William,and will be going to him for all my auto needs.

Mark Scott was very sincere and personable. The gentleman in finance was quick and efficient! This was the easiest car buying experience I've had!

I went in for concerns with my AC, speakers, and a humming noise. The service Manager who was in contact with me through email Alejandro Vizoso provided excellent service was extremely knowledgeable. Went with me to my car listened to my concerns and got them fixed the same day. He ordered the speakers for me and will call me in to install them. I could not have asked for better faster Service.

Mario was a great salesman, explained everything clearly. I was hesitant about walking in a dealership and being forced to buy a car , Mario was the complete opposite. He did an absolutely great job in assisting is finding the right car .

Scheduled service for 4 brakes and an oil change. Dropped car off at 2:30 pm, received a call at 3:40pm that it was done. Was told they couldn't do the brakes because the service techs were going home. Picked up the car with only the oil change done and received a print out with "critical concerns" about the car and what needs to be done (brakes were on this list funny enough) What was really puzzling what that it states I need 4 new tires, the current tires we had on the car are only 4 months old, so needless to say this is disappointing. Anywho, to make a long story short, I won't be returning to Braman Honda anytime soon. Such a waste of my time, and now I have to make an appointment somewhere else for brakes and NOT new tires.

Great service. I like to also thank Alex Vizoso for an excellent customer service. He is on the receiving area making himself available to customers needs and making sure we receive the best deal.

Luis, the Service Advisor who assisted me, was fantastic. This was my first visit to Braman, as I am new to the area. Luis was very professional and honest. I wasn't able to have all the recommended work completed, but will be bringing my vehicle back in the near future to to do so. Based on my records, our vehicle is due for one of those items.

Alex Valdez, was my service manager and he spent time with me explaining what i needed to have done. He showed my the wear on my tires and encouraged me to take care of getting new brake pads. He was conscientious about calling me and following up reminding me of my appointment. The customer service department also called and reminded me of my appointment. Alex was helpful in arranging for me to use coupons. I have had all my service, except of emergency tires, done at Braman Honda.

My experience at the Rick Case Honda location in Weston was a complete nightmare. We asked for a guy named Paul Frank, since he assisted my husband when he visited last time. Just like previous visit this person didn't show any interest in selling the car and kept rushing through the conversation. We asked him to show us the car from inside. He took us through the elevator where they had around 50 cars and just left us there alone to look at the locked cars. He didn't even bother to help us find the model which we were looking for and when we called him he just opened the car for us and left us there. Finally we asked the manager to get us someone who had time to show us the car. During the conversation with the other salesperson, this guy named Paul Frank just kept interfering and rushing the other salesperson which was very insulting for us. when we entered the showroom, we were given a book and cover said OUR CUSTOMERS, OUR FRIENDS, but it seems that the staff at the honda showroom has no sense of delivering a good customer service. we had to just leave from there, because if they don't have time to sell the car how are they going to help you in future if there is any problems with the car. I strongly feel that the staff needs to trained to be polite with the customers. I think this is the worst place to buy a car and i have never seen any place who treats their customers in such a manner.

My service was done in a very timely manner. My service rep was a pleasure to work with.

Thank you Autonation Honda Hollywood for the expeince buying the vehicle last Thursday. Excellent atmosphere, freindliness of sale representative (Jeremy Rivas), unconditional help from all personnel including manager Eddie (forgot his last name)

I was lied to multiple times by two financiers and the general manager, they lead me on and wasted my time. All my paperwork was wrong and I had to go back to do the paperwork all over again and that's when I was lied to again. When I returned the car and got my car back,which was suppose to be a trade, the radio was missing, the car battery was dead, and the took of my emblem from the trunk. When I told the GM to return my car the way I gave it to them he said the only thing he was fixing was the radio, that my car wasn't even worth that much, and that the emblem was cheap to buy. Plus he told me to stop making speculations on how MY car was before I traded it in. This went all the way to the eastern office of autonation and when I told this to the GM he said that he knew and that he spoke with my parents about it. So I got there and minutes later my mom arrived, we confronted him about. I asked him about it and he said he IS the headquarters and that he called my mom. I told him that my mom has never heard his voice and she has no idea who he is. He was surprised and didn't know what to say so he decided to end the conversation and walk away from us. On top of all this the down payment I gave them has already cleared their bank, which was confirmed by my bank, and I was told that the check hasn't cleared yet. They are very unprofessional starting with the General Manager Larry Michaels

Took my Honda in for several recalls, car was working fine. received call saying my transmission went while they had the car??? I took my Honda in for several recalls, car was working fine. I received call saying my transmission went while they had the car??? 6,000 to fix or trade it in for a 1,000 credit and that Honda America would pay $1,600.00 toward $6,000.00. After about a couple of weeks, no one would return our calls. They held my car for 5 months and when we should up to dealer, girl who was tending to us was no longer working there. Spoke to General Manager and Service Manager and was told they knew nothing of this matter and they did not have my car. After me continuing telling them they have my car, they agreed to look for it. Then they lost my car on top of having it 5 months. Yes 5 months. Now I get a call they found it and they want to return the car to me broken or pay them now $2,900.00 to repair car. Said a new lower price for them having my car so long, but now American Honda's offer of $1,600.00 is off the table. It's a scam to make me trade in car. I only took my car in for recalls, car had no issue at all, it has been a total of 8 months to get recalls done and them try to return my car broken. They serviced my car and just want to force me to trade it in, after they give you a high repair bill, for a car with no issues. When I gave them my car there was nothing wrong with it.

Rep Jason was very helpful. Had recall on car. Went on Saturday. Had one representative inform me I could only have recall done M-F, even though I was already there. Service rep Jason said he would perform the recall for me as well as perform due service. Rep saved me another trip to dealer and having to request time off at job.

I walked into the AutoNations Honda dealership totally unsure if I would qualify for a new car, and walked out a happy customer with my first brand new 2016 Honda Accord! The sales rep was very knowledgeable and professional. He made the process totally hassle free. Thank you for understanding and respecting my wishes. You rock!

All great !!! My sales person is a nice guy we've bought 2 new cars from this sales Rep. And this dealer ship We continue purchasing our Honda cars from this dealership and our sales Rep. Ernie is a grwat guy.

Could a general manager message me about my recent experience so I may discuss this with him? Thank you.

Lies, incompetent, unfriendly,. Left Braman stressed. The most horrible experience I have ever had buying a car,

Ricky was very helpful, professional and so nice to work with. My first time having services done at Braman Honda, and I was not disappointed!

I went in looking towards the car payment being as low as possible. But regardless of that I specifically asked for the new Honda Civic 2016 at the time they weren't in the dealer they arrived 3 days after my purchase, I was told my payment for the new civic 2016 was around the $350 and I mentioned I would like a lower payment, I was insisted on a special they had on the 2015 civic. To make the story short I ended paying for a civic 2015 $326 which is not what I had in mind at all and left without my very desired civic 2016 and to top it off my civic of only 1 month old the steering wheel vibrates when is placed in reverse.

A gentleman by the name Jose Hidalgo on the Customer Service Area of Braman at Coral Way, Miami should be recognized for an excellent and dedicated work ethic. He is cooperative, helpful and will always walk the extra mile to make you leave a satisfied customer.

As a single woman I was not looking forward to dealing with a salesman. I was greeted by Roderick who provided a very relax non pushy down-to-earth communication. He went out of his way to look for the car that you would be specifically interested in. I ended up purchasing the 2016 Civic EX, orchid white pearl with tan interior.really enjoy the car fun to drive!

I was looking to buy a new car.I am from a family of Toyota loving people. But after my experience at Honda of Hollywood that all changed. The sales representative was very exceptional, knowledgeable and patient in guiding me in this process. I would definitely recommend friends and family to visit there showroom. I purchased a 2015 Honda Civic and I'm loving it.

This was my first time buying a honda motor car as I was person of Toyota presence, hence I wanted a corolla. But after speaking with Mr.Williams at Honda of Hollywood his knowledge,experience and patients was truly remarkable.The sales Representative Raphael Williams was outstanding in every way in guiding me through this process,ultimately made my decision clear that a Honda civic was the best to suit my needs.I would recommend and entire family and friends to visit the Honda showroom and most definitely ask for Mr. Raphael Williams. P.S. I'm loving my new civic.😀😀😀😀

Better price than rick case. Good attitude, and excellent attention.

Braman Honda Dealer is always very professional,I always use them for service on my car. When I made the apt. via e-mail Mr. M.Diaz replied the same day with the date and time I neded to take the car. Mr Jose L.Hidalgo was also very helpful, he explained what the car needed and the work was completed in the time promissed. Great service and reasonable price!

Great deals always !! Service always good and reliable ! Staff is friendly & cool!! Waiting area always got coffee & water while you wait!!

I was very satisfied with the amount of time it took for oil change and tires rotation. the price for the rotation was outstanding.

I was in and out in the time frame promised. Car was ready and washed when I was called to pay and pick it up.

We were assisted by Rodrolfo Pijuan with the selection, test and further process of out Honda CRV 2015. Rodolfo was very thorough in his explanations and answered all our questions. As first time buyers he guided us through the process and assisted my wife to try and select the car trim wanted. He was very helpful and friendly.

I want to thank Alejandro Vizoso for his excellent service he provided during my last visit. Very curteous gentleman who always treats me like a very important customer, I am just a simple grandma. I appreciate this very muc. Thank you Alex.

Everything was exelent all the employees that attended me were very nice and helpful.

Automation is great I bought a brand new Honda Accord

Jose R. Cancio was an excellent sales and leasing consultant. I had a great experience and will recommend Jose and your dealer.

We went in to purchase our leased CRV. Ernst Frage from your dealership was very pleasant and kept us in the loop throughout the process. He was even with us when we came back to sign all of the paperwork. He was able to answer the questions of our concerns or found the answer for us. He is very professional and we would highly recommend him to our friends.

Excellent service and support to the exact needs I had as a customer. Mr. Alexis Alvarez is an honest and very attentive sales person at Braman Honda.

Perfect, from beginning to end!! Great service!! This was the third time That I took my car to the dealership for servicing....all were perfect!!

Jason in service is awesome! He gets me in and out of the service department quickly. He is always friendly and helpful. And he always reminds me of the additional services that my car needs. He is an asset to your organization.

First time at a Honda dealer and it was an enjoyable experience, when it came to purchasing a car. No hassles or pressure. The sales person Daniel Michelena is a kind and gentle sales person, not the aggressive sales person one is used to. Very kind person, found the car I wanted, showed me all the car features and before, during, and after the test drive. The finance coordinator Rafael Bencosme was also a pleasure to deal with, I told him where I needed to be at in terms of down payment and monthly payments and he worked with me to reach an affordable deal. All in all it was a pleasant experience, which is not common when it comes to buying a car.

Really like your service department. They are quick, informative and work with you with total honesty. Very satisfied. If I have one complaint it's on the sales side. As a former car salesperson myself,( I am a pilot now) I was a bit disappointed that I was hardly ever approached by your sales staff. I look a lot at your CR-V. Perhaps you have a softer approach which is ok, but I found I made more deals from customers from the service department then just waiting for "ups". But I could be dating myself.

After long negotiations the day before with salesman Jim Johnson and manager Ray Santos I returned to the dealership late after work to pick up the car after confirming with Jim. We had previously agreed on a price with Ray but on arriving I am told the price is now $500 more! I angrily walked out. DO NOT DO BUSINESS WITH THIS DEALERSHIP. I am not one for writing reviews but the way I was treated at Rick Case Honda in Davie, FL they merit one. I was tired and hungry and it was my first time. Believe me it will the last!!!

Very good service as always The service advisor is very helpful

Good service and service advisor informed me of all the needs. The facilities are comfortable.

As I have a new (6 mo.) Honda Fit....and recently moved to Miami from Manhattan and not use to driving the long distances for my job, unbeknownst to me I damaged the splash gaurd which was dragging so I took it to Braman Honda. Immediately directed to Bryant Garcia who analyzed the situation and explained that it is a common occurrence when you park too close to cement parking guards. I needed car for work later that day and the repair was fast and I was not charged as screws were replaced. Very happy with the way it was explained and the repair handled. Thanks!

Best ever.. People always say buying a car is hard and stressful... I walked in told him the car I wanted.. Did the numbers and I was out.. Under 3 hours...

I appreciated the help that Oscar Faraminan gave me in setting up the repair, ordering the part and making it a pleasant experience.

Very pleased with the service I get from Jose Hidalgo

Excelent Service, good attention by the associated

Very upfront. Done in a timely fashion. Very courteous and attentive. Car was ready before expected. Everything went very smooth which is always a great thing. Thank You Braman Honda.

Thank you to Alberto Verne who referred me to the Internet Sales department. I had previously bought 4 cars from Tom Frondzak who retired. Ernie Rohn was my sales man and the numbers were worked out to my satisfaction. Ernie was great with new information and updates to the newer cars. I knew what I wanted, knew the numbers I could work with and the deal was made. Thank you again!!

The service was performed in a timely manner

The sales rep was very attentive and help us to get the car that fits our needs.

Alejandro Hernndez Salso sales and lease consultan excelente

I am very pleased with the service. To me it was an excellent experience and will be going back for my routine maintenance for my car. I have not yet received the Survey and I am willing to take it.

Roughly a year and a half ago, I went in to RCH purchase an Accord. I asked to see 'one [of your] top salesmen' and I was introduced to a gentleman (whose name now escapes me) that was, at first friendly and genuine; I told him that I didn't have the time, nor patience for the runaround of filling out a lengthy credit check...to simply call a designated representative at Honda Financing. (Reason being, I own my car and have stellar credit history with Honda Finance) But of course, he grabbed an application and pen, sat me down at a desk behind a partition that didn't even have a computer at it. And then..he promptly disappeared for 15 minutes. On the the 16th minute, I took the application outside and promptly threw it in the garbage can and left. Some months later, I decided to give RCH another try due to the close proximity of my home and wanting my car to be professionally detailed. I pulled into the service area and asked one of the reps about getting my car detailed...only to have him quote me $750 and also added 'maybe you'd be better off going to a car wash.' Seeing he was obviously quite uninterested in my business, I promptly left and had my car detailed at Coral Springs Honda for far less than what I'd been quoted by RCH. Then the 'final nail in the coffin': On a whim and hopeful that the first time was a fluke, I went into RCH again and asked to see a salesperson. I was introduced to a young gentleman who, although gregarious and seemingly eager to help, asked what kind of car I was looking for and what I was trading in. I told him I was trading in my 2007 Civic and said I'd like a Certified Accord. He then said: "...oooh. That's way too expensive for you. Maybe you should try something else!" And promptly slid a pen and credit application across the same desk I sat at months before...and excused himself quickly. I wrote 'NO THANKS' on the paper and left. In closing, I'd rather push my totaled car 10 miles to any other dealership than drive 10 minutes to Rick Case Honda to get an oil change.

I always get amazing service in the service department!

On Friday July the 17th I was thrown out of the Rick Case Honda dealership in Davie by Fernando (Sales manager) because we would not abide by "the way Rick Case does business" . Fernando got upset because I interrupted his sales pitch and insisted on talking prices. He was extremely rude and told me that if I wanted prices I should go to the car window to get the list price, stood up and walked off the table......just like that. Rafael, the floor sales person, was on the other hand very polite and apologetic, unfortunately to no avail. In another previous occasion a few years ago I was promised a price but when I got back to select the car they told me that the price was not for the model selected but one with an inferior trim level It is strange that the seller dictates the way the buyer should buy, unless it is a sellers market, which is not the case; it is my money and I will shell it out only when I think the conditions are right, if not I will take my business somewhere else. And that is precisely what we did, went to Nissan who were very helpful and polite and got a very good deal. I do not believe I will expose myself to a 3rd mistreatment by this dealership. God bless America and its free market economy!!!!

Pable provided me with EXCELLENT customer service and the work was completed way earlier than promised. It was a bit pricey, but overall, great experience!

The service advisor was very professional. Always great service!

had my mother's new crv in to installed new running boards .service made a mistake and installed the wrong set.i called alex in service and in no time they made the correction. they treated my mother and myself with much respect and took care of the issue in a timely manner . thank you

I had written an extremely long and thoughtful review. Unfortunately, Edmunds has space limitations and I am making this review far more short and sweet. Rick Case has many automaker dealerships in South Florida. Their advertising is attractive, however I found that the most appealing parts did not apply to Honda. That irritated me, but I was still interested in getting a price from them for the car I bought elsewhere because they offer an attractive, inclusive extended power train warranty that is not matched elsewhere in the United States. The first responders when you phone are polite. When I spoke to the Internet sales manager, he was arrogant, distracted and unresponsive. My goal was to present dealers an equal opportunity to earn my business and reply to an emailed list of my vehicle specs with a price proposal. The manager kept saying that Rick Case is high volume, and they do not do business the way I had proposed. I wondered if he thought that I would be so impressed with "high volume" that I would decide to not comparison shop. For a car. Nonetheless, I got the impression that he might respond anyway. He didn't. My credit union let me know that they have a price negotiator who had a good relationship with Rick Case Honda. I agreed to use this negotiator's service, but even he was treated poorly by his contact there. The fleet manager offered a high proposal and never responded to later attempts to rework numbers. I really love my new Honda that I bought elsewhere.

Great experience! Jearmy was my salesman - he was fantastic to deal with, great sport! Of course with any car buying some things are tough, but an overall great experience, honest people and wonderful service!

This is my second time leasing a car from this dealership. The first time, I didn't have such a pleasant experience (that was a few years ago).. I was hesitant the second time around but thanks to my great salesman Daniel, I walked away extremely happy. I expressed all my concerns and he met them, without lying or belittling me. I can truly say that this dealership really did what they could to make this a satisfactory experience.

Roderick Williams and Larry Michaels were an absolute delight to deal with. My wife and I had an absolute wonderful experience when buying our 2015 Honda Pilot from them.

I never have a complain when going to Braman Honda. The service advisors David Migoya and Alex Valdes are extremely professional, kind, and when they attend to me, both treat me with high priority. I will continue coming to Braman Honda. Knowledge staff and professional.

Worst experience of my life. They damaged my car during the appraisal and general manager was rude and condescending. Do NOT give them your business.

Excellent service, ease of car choices and purchasing.

For a great deal and a good experience overall, try AutoNation Hollywood Honda. I have to mention two amazing people there. Angelo (the salesman) was fantastic. He will walk you through everything without undue pressure. He is straightforward and honest as well as personable. A good salesman is just as important as a great car, if you want to make the experience go smoothly. Angelo was patient with us and followed up with us way after the sale. Very knowledgeable and professional. Jeff (in the finance department) was also amazing and he took hours with us going over fine details and helping us to understand the financing process. I had not financed a vehicle for many years so this was vital. Overall, their dealership was wonderful (and we had been to many other Honda dealerships in the area that didn't measure up to these standards) and the bottom line is don't go for the "smoke and mirrors" at a dealership. Another dealership that we visited offered "special perks" but had overpriced cars and when we wanted to test drive one, it didn't start (dead battery) and many high mileage cars. Look for good cars at a fair price. The Honda Civic Hybrid is great for a constant commuter and it has a smooth ride and a great feel. Autonation has certified vehicles in great shape...There are a couple of people there to avoid but overall, a good experience.

Excellent services and quality! Loved the way the buy went, had no complains. The whole sale was very informative. Great staff to work with.

I had recalls to replace the air bags on my car. The dealer made the experience as easy as possible and delivered as promised. Everything went smooth

I have to single out the service manager, Mr. Alex Vizoso, who was the person that greeted me when I arrived to the dealer & made my first oil experience most pleasant and his customer servicing was exceptionally!