Horrific deception if i could rate with negative stars, I would! I went to Autonation Honda Hollywood after many back and forth emails with Ernest Rohn, an internet salesperson. We agreed on an OTD price for a Honda Civic and I took my daughter in, it was going to be her first car. Ernest took us for a test drive and we asked the typical questions, does it come with 2 keys, a valet key, the owners manuel, etc. He assured us the car had everything. I asked about the warranty and he showed me the paper that the warranty was up and quoted me the prices for the extended warranty. We were shown the car fax, but the car had no service records and/or receipts. We decided to purchase the car. While waiting for 2 hours for the finance manager, Jeremy from finance came over and told us that the car was Certified Pre Owned and came with a 12 month warranty. We signed the papers and then the commotion began. Vladamir our salesperson said they could not find a second key. We waited another 45 minutes for a second key to be cut. He also told us they were detailing the car and making sure it was ready to go. I questioned about how and where the second key was and they hemmed and hawed around the question. 3/4s of the way home (I live in Miami) I realized they did not give me the registration or the valet key. I called Charles Clay, the internet director, and he told me that the car didnt come with a valet key. I told him both keys and the valet key were checked off on the CPO paperwork and that I hadnt received the registration. He was adamant that they send the registration and there is no valet key. I told him that is not what the paperwork stated. He checked with the service manager who said yes, it comes with a key and I could pick it up. I balked and told them absolutely not, I was not driving up to Hollywood for their mistake. Haywood assured me they would fed ex it. Cleaning the car we found a hole through the carpet to the floor, that was covered by the mat. The CPO report showed no damage. I was OK with that. We found the registration shoved in the glove box. Nice that a manager does not know anything about the cars/services he sells. We washed, waxed, and cleaned the interior since it had not been done as promised. They had left a Sharpie marker and two pennies inside. How is that for a Honda dealership detailing? The next day I called American Honda and gave them the VIN to check the warranty. Low and behold, my daughters new vehicle was not registered as a CPO! I asked them how that works and was told the car is registered when the CPO is completed. I freaked out and called Autonation and demanded to speak with Larry Michaels, the general manager. Him and Haywood were conveniently in a meeting. Haywood got on and I explained what I had found out. He said it was impossible. I told him to call American Honda and he refused. He said he would have to get the paperwork and call back. He called and said that the car was registered in May 2016. I told him it was not and demanded to speak with the GM if not I was calling the news. He magically was able to get out of his meeting. He told me that the car was just purchased and that he had to send in the CPO paperwork in the next day. That would be the third day and make the car unreturnable. My BF was on the other line with American Honda double checking. They told him that is not their policy, the car needed to be certified upon inspection. I told the GM that we were deceived and that how could they sell us the car as CPO when it was not, that is fraud. He told us to bring the car back for a full refund. Never did he nor Haywood say they would call Honda to verify-because they knew the car was not certified. We arrived at the dealership and the receptionist knew of our situation. Not one employee offered an apology or an explanation. The GM was not even around. My daughter was heart broken. I placed a complaint with American Honda. Autonation Honda Hollywood is a deceitful dealership full of lying and sleezy people. Never buy a car from there!
Deceptiondk
Jul 21, 2016
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