I purchased a 2007 Honda CR-V at Maroone Honda of Hollywood, and have had several issues with bad service: I brought my car in about 4 months ago because, due to a malfunction in the fuel door release, the door did not open, and as I had no gas and had to get to an urgent appointment, I had to pry the door open, causing some damage. It seemed clear to me that this was not my fault and that it would be covered under warranty. When I brought my car in, I was informed that because I pried it open rather than bringing it there, they would not cover the repair. I protested, and the service manager said he would email Honda to try to get approval, and would notify me when he heard back (regardless of the outcome.) At the same time, I also inquired about getting repairs done to my exterior paint and some interior issues, for which I had purchased, when I bought the car, extended exterior paint protection and an extended interior protection plan. The interior problems were likely not going to be covered (although it astounds me that drips of water on the plastic center console would cause damage and seems like a defect in materials), however the exterior issues (pockmarking of the paint) seemed to be exactly what I purchased the extended exterior plan for, and should be covered without problem. Again, the service manager declared that they were NOT covered, but that he would email Honda to try to get approval for the repair. No response ever came. Then, several weeks ago, I began having problems with my car starting. I immediately took it to the dealership, where they found that the battery had become defective, and promptly replaced it (the ONLY remotely good experience I have had with them.) While there, I remembered that I hadn't heard back about the repair work (3-4 months earlier) and inquired at the service desk about the status of those issues. The person at the service desk called the service manager (still the same person) who told her to tell me that he had sent the emails, but would send them again, and let me know what he found out. I was not confident in this statement. While I was there, I also requested copies of all my paperwork, service and maintenance contracts, and warranties, as it seems the papers I had at home only contained the bill of sale and related documents, but nothing that explained the warranties and such I had purchased or how to use them. I was told they would put them in the mail and I would receive in about 2 weeks. Still have nothing. To finish up, and what prompted me to write this letter, is my experience today. I desperately need (ah, yes I still need it) an oil and filter change. So, I left work to go to Coral Springs Honda, which is the nearest dealership to me (15 mins as opposed to about 30-40 mins for Maroone/Hollywood.) I had already called to check for the best time to come in, and was also informed that because I had bought the car at Maroone/Hollywood, that they would have to call and verify my maintenance contract, which I thought would be no problem, so I brought it in. When the service desk got a hold of someone at Maroone/Hollywood, she was told that they did not have my maintenance contract paperwork on file. As such, she could not provide me with service (unless I paid of course.) So totally wasted about and hour and a half. To top it off, when I got back to the office, I called Maroone/Hollywood to ask why they didn't have my paperwork, and where it was, and there was no answer at the service department at all. When I was forwarded to the front desk, I explained my issue, and was told that the service manager and all service techs were busy, but that my message would be passed on and my call would be returned in short order. 2 hours, still waiting... I have not received any of the paperwork, nor a single call from anyone in the entirety of my ownership of this car. I feel like they have my money, so to hell with me is their mantra. I always felt that t
monkeyone
Aug 3, 2010
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