Recent Reviews from AutoNation Honda Hollywood

Easy transaction. Positive experience with my car salesman Danny. No hassle

Purchased our second vehicle from AutoNation Honda Hollywood last week and had such a great experience. Jason Lawford was our salesperson and he was amazing. He was very informative, professional, knowledgeable, answered all our questions and took the time to follow up with us after we purchased the vehicle to see how we were doing. Highly recommend AutoNation Honda Hollywood.

I bought out my lease July 11. As of August 7, I do not have my title. I called Autonation Honda multiple times- extremely rude manager told me they do not and have never had my title. I called Honda Finance who told me they mailed my title to Autonation July 18 and it was SIGNED for July 19!!!. We tried to 3 party call. She could get no one on the phone. Lesson to be learned- buy out directly from company and skip dealer all together!!!

Do not buy out your lease from them!! I bought mine out July 11 and STILL do not have my title. I called the dealership and left multiple messages for the person who handles the titles- she did not call back. I called and spoke to the manager who was extremely rude and told me they have nothing to do with my title and I need to call Honda Financial- which I did. They overnighted the title to the car July 18 and it was SIGNED for July 19 by someone from Autonation Hollywood!!!! We tried to 3 party call, but due could not get any manager on the line. Oh and the final lovely news is that the Title was made out to AutoNation Honda! So they took my money and still “ own” my car.

Excellent customer service! Extremely professional and helpful, Neil and Luc did an outstanding job! Highly recommend!

Service guys told me 1 hr to 1 hr 30min wait, and they delivered at exactly 1 hr 30min after. Great service. Got my 2022 Hatch here with Nick. Thank you

Abel was great and service was great, even washed my car.

Una atención de calidad y muy profesional. Recomiendo este dealer para tod9s los servicios que necesiten.

They don’t really give deals and discounts. Make sure to shop around before you check this place out

I work with a non profit and this dealership was one of the few that would sell us a car at Msrp when other dealers were taking advantage

Auto services,Excellent! Courteous service people. Avinash, the Best. Thank you!

Excelente atención por parte Angelo y Henry 100% recomendado te ayudan a conseguir el auto que se ajuste a tu bolsillo. Son sincero algo que es difícil hoy en día y te indican cada detalle a la hora de cerrar el negocio . Volveré a comprar más autos con ellos.

All the employees were detailed oriented. They collaborated as a team in the resolution of the purchase of my car. The service is very cordial and friendly, no matter if I would buy the car or not. The location is clean and comfortable.

The service was great! The welcome crew checked my battery and the windshield liquid cleaner levels, Fernando came by at the exact time that of my appointment. After quick inspection, he gave me options of how this could be fixed and the prices. I chose, he gave me a time estimate. The car was ready in te time frame he gave ( an hour and a half) And as a nice detail, they gave my car an outside wash. The price was reasonable as well. I will be returning.

Yesterday I bring my car there’s Autonation Honda Hollywood To get my car oil change service The guy be serves me His name is Avinish simgh Great job I am happy I will be back looking for his name again

3 hours waiting time with appointment and $110 dollars only for oil change, ridiculous.

One of my better experiences buying a new vehicle.

I had an awesome experience buying a 2021 Honda Civic hatchback with Carlos Alcaraz over the weekend. Usually when you walk into a dealership sales people are really pushy and obnoxious trying to sell you on everything but not here. Carlos listened to exactly what we were looking for and showed us all of our options in stock with no pressure. The "no haggle" prices are listed on every single car so you know exactly what the milage is and the price and can make a decision. My car wasn't what I was looking for but I fell in love with it and am so happy about my purchase. The finance manager was extremely helpful as well. There is a shortage of cars now everywhere but they have a lot of great new and used options and I strongly recommend coming here.

I know it is company policy and not the salesman’s fault, but I felt like I had been under pressure to have everything you could think of serviced on my car. My salesman was Neil and he is a nice young man. I am not blaming him at all. I told him I only want the oil changed. And the price for a oil change!!!! I could not believe it is over $100 just to change. If I am pressured like this next time, it will be the last time. I might expect this from a shady repair shop, but not from a dealership.

Really Quick service and good attention to the clients!

Great place to get your service. The people are very friendly over there.

Dealer ship is a rip off. Parts department is charging way over retail on parts and told another customer next to me $260 an hour for diagnosis. This place was my go-to for Parts and family cars but I’ll stick to Online for parts and Miami lakes Honda for cars like before

My experience at the Honda dealership was exceptional. Carolina, who sold me the vehicle was great. She answered all questions right away and went above and beyond to make sure all that I was looking for in my purchase was met. This was my first stop in shopping for this vehicle and ended up being the last stop as well due to the first vehicle she showed me was the one I ended up getting. Price, value and service was amazing. I would definitely recommend this Honda dealership for anyone looking to purchase a car. Ask for Carolina, she’s a great associate and handled well all my car needs.

Great costumer service and easy purchase.

Representative was great, but took half hour to be greeted despite having an appointment.

There's a reason we refer to dealerships as "stealerships." Went in for an oil change on a car less than 3 years old with 17,000 miles. They tried to sell me transmission work that would have been covered under warranty if really needed; tried to sell me a brake fluid flush on brake fluid that was just fine (yes, I checked) and tried to charge me $165 to change 2 air filters that cost me $30 at a local auto parts store and 10 minutes of my time. Do I recommend this dealership? No but then I've yet to go to one that I actually would.

Very honest and quick process. Not to mention amazing crevice and prices on brand new cars. Definitely shopping with Jason Lawford for my next car with auto nation

Good courteous service but took 25 min to be seen despite having an appointment

Great service..Rocky is very efficient and knowledgeable ..he is the best!!

I always see Rocky for my service. Was in and out quickly and all repairs were done properly Thanks Rocky

Positive experience overall! Fernando was kind, efficient, and professional, much appreciated.

Martin is very professional and polite and I will request him in the future. I also wanted to give a shout out to Carl the sales manager for helping me get an appointment with service. I spoke to 3 people who put me on hold then disconnected. I spent almost an hour trying to get an appointment and Thanks to Carl I was able to get in.

Had a nice experience with our sales rep Eddy Gomez. He was very attentive and helpful.

Autonation Honda Hollywood is one of the few dealerships not selling above MSRP and they aren't adding a ton of garbage to the sale. I bought my car quickly and smoothly using my own financing. I worked with David McCormick for about 7 months until the exact car I wanted became available. He was open and honest from the beginning. When I went to pick up the car the process was quick and smooth. They didn't try to push any extras like an extended warranty. Great doing business with you guys! Thanks!

Always honest about what’s happening with my car. Bought a beautiful CRV from them and I absolutely love my car. Very happy customer over here. 💃🏻

Everything went as planned with purchasing my car.

Ridgeline Honda 2022 best experience

Great service. Very professional staff. Impressed with how quickly my tuneup completed. Great job!!!

Sales Manager Nick is one of the best, we have been doing business with Nick for more than 9 yrs and it’s the only person so far that match our budget. My last lease car paperwork was done in less than 2 hours and that is a record. Thank you Nick.

Always quick and easy setting up appointments and even walk ins for services. Staff is friendly

Danny was terrific and the dealership made it a great experience. Our Odyssey is amazing!

Patrick Cadet was one of thre most professional and knowledgeable sales representative I have ever had. He had patience and was always trying to be helpful,answer questions and knew his stuff!! I would definitely recommend this sales representative and return to Honda in Hollywood in future!! So happy with my vehicle and would work with him again !!! You should too!!!

FIRST TIME BUYER, Couldnt be anymore happier. HUGE SHOUTOUT TO DANIEL CLAUDIA AND THE ENTIRE AUTONATION TEAM!! Handled everything with respect and dignity!! They dont cut corners so come prepared with everything you need!!

Oil change and tire rotation $125. Breakdown before the oil change was $69, now $90. Tire rotation was $21, now $35. Ask Abel Riverol if he could help with price or if he had coupon. Said we have to bring in our coupons. In the past the service manager would help, not any more. They don't have to help, but it was a courtesy much appreciated. He said there is a new management. Very dissatisfied.

This is the first time I had such a horrible experience, I've been going to this dealership since the 90's when I bought my first car through them. I had a recall matter and when I called to set up my appt they told me the problem was one thing, a week later they told me it was other things. The young gentleman and the manager were nice. I was told the car would be in the shop for 4-5 hrs. I asked to be dropped home and as I stepped in my home the honda dealership called to say that I've already had these 4 things fixed which I don't recall so I can come back for my car. The driver was called supposedly 2 but no one came back for me until an hour later after standing in the scorching sun for an hour. When I got back to the dealership, I asked if I could speak to a manager, and it was the manager i was talking to before and I voiced my frustration with him about this back and forth and taking off of my job he stated there's nothing he could do and started to get a bit loud with me. I was a bit frustrated but didn't want a scene so I told him I'm going to contact their headquarters and speak to someone else.

Personal are very Helpful from top management to the salespeople, they were very helpful and very honest. Carl The GSM was very informative and polite. Thanks Autonation 😊

They fixed my friends car even though it was used and stood by the 90 day warranty the salesman was great Daniel McCormick and the finance guy Jorge was superb. Highly recommend buying there. They care about their customers

Daniel was great!!! Very personable would do business again!!!

Carolina was super helpful and did everything she could to make sure I drove off the lot happy. Would definitely recommend

Was determined to get me out with a car service was great

Let me tell you AutoNation Honda Hollywood is one of the best car dealers ever. I leased my car and purchased my daughters car. Mark Scott did all possible to get a car for me and my daughter. He went out of his way. The whole staff is incredible.

Service polite and kind He did very very great and quick service

I’ve been coming to this dealership for service on two of my Honda Pilots for many years and have been very happy with their service. You can easily make an appointment online and their service advisor, Fernando Collazo is the best. Have always dealt with him. Very knowledgeable and very polite. Make sure you ask for him when you make an appointment.

Autonation Hollywood is a dealership that is friendly and with a no pressure salesperson, Roderick,who is great. They were patient with my inquiries, responsive and ensured that all issues or concerns were addressed. Roderick, the salesperson and lady in management, made the car buying experience pleasant and pain free.

Very helpful. Kept in contact through the whole process.

Have gotten only excellent service here. Yes, sometimes there is a line but the staff comes to you immediately to let you know what to expect. They are in constant communication with you about how long things will take and estimates. Kevin has always gone above and beyond to help and reassure me about any issues, pricing, and time-lines. The staff is polite, friendly, the location is clean and bright. Highly recommend!

I recommend Autonation Honda Hollywood for its great service and I am a satisfied client.

Mr. Avel is very nice , honest and very polite and great 👍 service

Great service

Great service! Eddy was very helpful and patient with us!! Thank you!

They really do what's you need fast and quick service. Personal is nice and respectful

AutoNation Honda Hollywood is one of my favorite Honda dealerships to visit. I never feel pressured going to get my car serviced and that's why they will continue to get my business. The atmosphere is very warm and welcoming. Rocky is the best service associate ever. They always do a thorough job whenever I go to service my car. My headlights had a recall and they were changed out right then and there. Definitely gave me a peace of mind.

Amazing 🤩 service! Kind welcome and the speed of the service was fenomenal ! Thank you Loren and staff for a kind experience. See you back soon! Definitely would recommend !!! Great experience. Thank you

I Always get great service

Con: Although having an appointment, the wait was quite long. Pro: Everyone was quite friendly, respectful, and accommodating. They honored their coupon, no haggling and no extra charges.

My car has always been serviced at Autonation Honda since day since purchase date and they never disappoint. Great customer Service. Luc Martin is the best service representative ever!!! Always has taken care of all my car issues. Very happy customer. Sincerely Ailyn Colon-Suarez — July 5, 2022

My experience and purchase was painless thanks to my salesman!!!!!! Jason Lawson was my salesperson . I was very impressed with his professionalism and dedication. He was very knowledgeable and patient. He wasn’t pushy and it wasn’t just about the sale. He made sure that I was comfortable with my purchase and treated me like I was family. He even took the time to set up the AppleCar play. If you plan to buy a vehicle make sure it’s from Auto Nation and ask for Jason Lawson. You will not regret it!

Jason Lawson was my salesman. He was extremely patient and honest. Very knowledgeable and professional. He wasn’t pushy.It wasn’t just about the sales . He made sure that I was comfortable with my purchase and treated me like family. He even took the time to set up the AppleCar play and tinted the car windows as a curtesy. I was impressed with this guy! If you plan to purchase a Vehicle make sure you purchase it from AutoNation and ask for Jason. You will not regret it!

Abel was amazing !! He was very kind and patient and provided me with the most amazing customer service experience!! He got me in and out in no time !! I will always come back here for anything I need to have done on my car and to purchase another car very soon !! Thank you so much Abel !! Stay Blessed !!

Very very exceptional customer service was provided by Abel !! Thank you so much !!

I got my 2020 Honda CRV serviced at Hollywood Honda on 6/28/22. It has been a year since I have been in for servicing as I am not doing a lot of driving...Abel, my service advisor was great! He was knowledgeable about my vehicle and he looked up my maintenance plans. I had an oil change and tire rotation as well as replaced the cabin filter (who knew there was a cabin filter) and the AC filter. He said 2 hours and the car was ready in 2 hours. Oh they also washed the car. Thanks Auto Nation Honda Hollywood for great service.

The plastic engine cover came loose as I was pulling out of a spot and I was a few miles from the dealer. After inspection I was told the plastic covering could not be re-fastened, it was missing a metal part that it attached to. I just purchased the car a month ago so it's past is unknown to me. From the waiting area I could see my car being worked on. Avi worked with me, adjusting some of the charges. I appreciate Honda getting me in without an appointment on a Saturday.

No problems with my car service. Fernando was very helpful with setting me up in the car service system since I was a first time customer. I would come back again.

Overall very disappointed with this visit to Autonation. Been getting my Accord serviced here for about three years now and have to say I won't be going back. Went it for a standard oil change almost left with a $1200 bill. Started off with waiting about 10 minutes to be approached by my rep and at least another 25 while they left my car on idling at their drop off, not normally an issue but gas isn't cheap anymore. Got several oil changes free when I bought my car and they tried to charge me $60 for that. Then what was originally around $100 for an engine air and cabin air filter change turned to $130 because "Quote excluded some fees for parts." Move on to $128 to drain and put new fluid in my brake lines. And lastly $900 for new tires and a rotation and balance, looked at Goodyear and theirs was closer to $600. No explanation on the higher prices and kind of ignored when asked. At checkout, my rep left and I had to go find my key on my own behind his desk as there was no one else around to help. On my way out the door I saw my rep had went to go help someone else despite being in the middle of a transaction with me. When getting back in my car, my seat was not readjusted back, all my mirrors were changed, and my air was on full blast, again referring back to gas not being the cheapest. A restaurant Valet at least returns your car in the status you left it in. Spent 2 hours in the shop for what ended up being an oil and air filter change. Some of these may seem insignificant but I viewed Autonation as a professional establishment especially at the cost and have to say this experience left me far away from that feeling.

Overall great and smooth experience

The service was great and I was satisfied the way Mr. Martin help me. I will be back and I am ready to refer anyone to that place.

Friendly, professional, comfortable dealership. My reps there, Avinash in service, and Brian in sales, are standing to help out always.

I had a positive experience.

As always, I received excellent and very professional service from Martin, very efficiency and polite. Keep on going with the great customer service that you provide Martin such a wonderful personality. Hollywood Honda Dealer

I have always received excellent service with AutoNation Hollywo od and this time was no exception every thing was great. Abel greeted me with a smile and said How can I be of service. I came in to have my A/C fixed. He showed me the waiting room and checked w me periodically to tell me how things were going. He even helped me with the candy machine. What a great guy!

Avi the service person was very nice and professional, I would definitely recommend him and autonation Honda Hollywood.

My experience went very smoothly. My service representative Rocky was at the top of his game. The checkin process was quick. When my car was ready I was out the door in no time.

The two times they I have gone to Honda to get my car serviced, Abel was an excellent worker knowing that he has only been working at Honda for a month. He would call me for the status on my car and when he would give me an estimate time on when my car would be ready, i tell you it was ready at that time. He never failed in his job and he always made sure the car was running good. Kevin was also an excellent worker. He helped me understand a few things that they worked on my car. Two of the best workers at Honda.

Worst auto service. Manager told me that all oil prices takes not more than 1,5 hours In fact I spend here more 3 hours. After all I receive not my car, some other Honda. They said - this is mistake and need to wait more. Everything was very rude and unfair I was served by Rocky and my fillings is just disappointment.

went in for my 1st oil change & the process was smoothly & i believe i was out of there in like 30-40 mins which is pretty good for me.

Never felt I was listened to at the beginning, and felt they were trying to scam me at the end. I took our 'new' 2015 Accord and asked them to look at two things, and then take a general look at the car. They never addressed the concerns I had - and then gave me a huge laundry list of items that they say needed to be fixed or replaced. At least three things on the list had already been done within the past six months by the dealership I just bought the car from... (including a brand new set of tires installed and aligned.) I elected to have them work on one thing on the list since I would have to pay for the diagnostic charge if I didn't. I told the rep to clean the fuel injectors... only to pick up the car and find they had flushed the brake fluid instead. They're either very incompetent, or...

Sale rep Danny was awesome! Consistent communication throughout the purchase process and seamless sign and drive when we arrived to pick up the vehicle. Finance rep was also great and the whole team made the entire process quick and easy!

I've never had a bad experience..love this honda. However this time was horrible....left my car was told it would be ready at 2 no later than 3. When i called no one answered for over a hr. When i finally got someone SWEET AMAZING YOUNG LADY IN CASHIER..she had a horrible time locating my car because no one seamed seemed to know where it was...but she didnt stop until she was able to get me answers. The service tech was horrible very non caring about what had happened.

Made an appointment for 1 pm today to regular oil change. It took more then 2,5 hours. They ruined all my plans for they day. They lie about time it would take and when I trying to ask what is going on and why it takes so long they tell you “chill» and become rude to you. Next time will go to my local mechanic

I’m always impressed with this dealer’s service department. Everyone is always so courteous and I never have a long wait. They also will tell me exactly what needs to be fixed and what can wait. There is no pressure. On top of that they help me find any current deals or discounts to help save me money. It has always been a great experience at this dealer from purchasing my car to maintaining the service on it.

Todo muy bien, gracias a Dios el Maneger el vendedor y la financieras muy amables y profesionales

Very fast service.

Carlos Alcaraz was extremely helpful. Very awesome. So was Henry P. Great experience. I only come to this dealership when looking for a car.

excellent service and friendly customer services.

Went in to buy back our lease. Figured we save ourselves from the DMV chaos. From beginning to end, the transaction was transparent and professional. Carolina Quezada was our sales/leasing consultant. We will definitely be planning our next purchase/lease from her via AutoNation again.

Professional team, they care about every detail with my car and give safety warnings to be prepare as a driver and correct function of my vehicle. Excelent and service!!!!

This review is for the service department. Recently moved to this area and took my mother's new HRV in for its first service, waited over 45 mins to be checked in for our appointment (we were dropping the car off). I finally got tired of waiting for the advisor to come out to the car so I went inside and found him at his desk on his cell phone. When he finally acknowledged my presence he stated no one told him we were out there waiting for him. Either he wasnt truthful in that statement or their system is flawed; we had hoped this location would be decent in terms of customer service to have maintenence completed for the life of her vehicle but seeing as how they could care less for people's time we will not be back.

I like getting my vehicle serviced at AutoNation Honda Hollywood because of the quality of the service. Martin is my agent and I highly recommend him. He is kind and knowledgeable. He always greets you with a smile and makes sure your vehicle gets ready with the best quality and care possible in a timely manner. I will recommend Martin to anyone looking to get their car fixed.

I was very satisfied .Avi my service manager was punctual ..explained everything to me ..was courteous and the work was done within a very reasonable amount of time .I will return

Very Professional and timely maintenance work.

good service, the wait is long that i expected but overall good

I love the way the employees treated the customers for me I felt at home and this place is really nice I have nothing bad to say about this place and I would like to go back again when I come back to Florida.

I absolutely love my Insight. I was in the market for a Hybrid. I began my search online and was helped by Patrick Cadet. He was very helpful. Quick to respond and kept communication back and forth by email/phone. I travel a lot so this was very helpful for me. I then went in person to pick up the car and finalize the details with Eddie Gomez. I am pleased with my car purchase and the whole process. I recommend purchasing a car at AutoNation Honda Hollywood.

I had one of the worst auto services I’ve ever experienced. I had scheduled an 8AM service appointment and arrived 20 minutes early expecting a short wait. While the car was purchased, at different dealership, I’ve had about a 20 year relationship with Autonation for all my previous Hondas. When I arrived, there were about half dozen cars ahead of me. As I waited, one individual approached my car to ask if I had an appointment. I responded in the affirmative. By 8:30, I tried to ask what the problem was, but could get response due to lack of information, interest or language barriers. At about 9AM, I met one the service managers who realized there was a problem and brought me inside to check his computer. It turns out that the appointment I had was assigned, to a service person who was off that day. The gentleman I spoke was pleasant and apologetic and got the ball rolling. This job was for the 10,000 mile check which entailed an oil change, tire rotation, probably windshield washer fluid, etc. Whatever was done took about 2 1/2 hours. I was there almost 4 1/2 hours. I could have left the car and picked it up later, but I figured one of the first morning appoints for essentially an oil change and tire rotation was not a big deal. Lesson learned, there’s an easier and probably less expensive way to do this in the future.

EVERYTHING WENT AS DISCUSSED AND EXPECTED. STAFF WAS FRIENDLY AND EFFICIENT ALTHOUGH THE CHECK OUT AND PAYMENT PROCESS TOOK SOME TIME

Had to go to the bathroom and many people do not know that the customer lounge at new car dealers are a good place to go and relieve yourself in a clean environment without anyone bugging you. The toilet in this bathroom would not flush and then I had to listen to 2 salespeople come in and give each other very bad financing advice.

Great service with customers, purchased a new HR-V with Ray also my second Honda at AutoNation.

I had a great expertise Cs with a walk-in oil change. I thought it would take a very long time but I had my car ready within an hour. Amazing service! Thank you!

I purchased a Honda Ridgeline Black Edition, and Civic over 2 years ago from Honda Hollywood. Since then, the customer service I received has been outstanding! The biggest advantage in purchasing vehicles here is the outstanding service and quality I continue to receive. The owner Carl is a class act, and goes above and beyond to ensure customers stay satisfied! Although there are closer Honda dealerships in my area, I believe it's worth the extra drive to do business with an ethical, caring and reliable dealership. Keep up the good work!

The whole Team did amazing fixed My car on a timely manner eddy katrina and the whole Office 10/10

good location sales person treat you very well and other hand office staff is very rude lack of knowledge need improvement in office staff and learn how to treat client properly other than that is good dealership friendly sales person clean and good choice

My mom's car broke down on the weekend and had to be towed to the dealer for service. It was a holiday weekend, so we had to wait until Tuesday to get it repaired. Once service opened, we were contacted and the vehicle was fixed by the end of the day. We gave 4 stars instead of 5 because the repair was costly and the dealer had no coupons and could offer no discount to offset the price. My mother has been a loyal customer since 2009. I think the dealer should consider offering incentives to loyal customers.

The staff was friendly and nice, the technician did the job quick.

They scheduled me quickly and took care of my car. I got it him the same day.

Experiencia muy buena, asistida por Dwain. Gracias!!!

Avi was a great consultant. Kept me up as to what was going on. Very nice guy. The only thing that really bothered me was that it took 5 hours to complete the condenser fix. Spent the day there. Wouldn’t go back again since my Warranty is over. Can’t spend the day on a car fix.

Staff is courteous and keeps you informed while they provide services to your car. Efficient service ! Thank you all

Excellent services.

Thank you Hollywood Honda for a wonderful car buying experience. My sales rep was William Bridget (Rafael) he made my decision to buy with them so easy, He took the time out to show me the cars, very pleasant, knowledgeable, friendly, Got there my paper work done and ready for me did not have to spend all night in the dealership. Thank you for the wonderful experience

Great service! Service advisor Fernando was very kind and helpful.

Had no appointment on a Saturday morning but still received high-quality and prompt service for an oil change, new filters, and tire rotation. Only issue is that once I got home the tire gauge light turned on. Confusing as tires were just rotated.

Efficient service

Great dealership! I am very happy with my car buying experience at AutoNation Honda Hollywood. From the price to the service I was extremely pleased.

The process of the was quick and the was in excellent condition.

Best dealership ever, highly recommended - because of Mark Scott {sales & leasing specialist). Thank you, Mark!

AutoNation Honda has been the best for me in all aspects for about 8 years now, keep it up!

Great experience, was approached immediately. Service advisor was extremely professional.

It’s been more than a year I’ve been coming to this place for service of our 2 cars. They are just professional, all of their service advisors are the best. This time Eduardo Gomez did a great job. They seem to get better and better every time I visit. I highly recommend this place.

Amazing service. Rockie is a rock star!

Overpriced work and caused more issues after receiving the car back

very nice overall experience dealing with these people! this is the second car we have bought from them, both Honda. I like the fact I didn't have wait for delivery of my vehicle, and the fact they have inventory makes life easier! Great sales help, and people who made financing my vehicle a breeze;! thank you! the price was great and people I know wish they had found, a truck like mine instead of what they bought!. I got a nice deal thanks again! even took my trade in!!

Great customer service from Kevin. Thank you Honda Hollywood for taking care of my car you guys are the best.

Had a great experience purchasing my vehicle at Auto Nation 2 weeks ago. Eddy Gomez was extremely helpful and communicated every step of the way on what to expect, along with walking me through the entire process. This was my first car purchase which can be an intimidating experience. Eddy along with the other staff members I spoke to made the process stress-free.

very professional

Service was fast and staff was friendly. My only complaint was the persons who moved my car around the service area (not the mechanics) were not wearing anything that signifies they worked for AutoNation Honda. They wore jeans and tee shirts (not even Honda tee shirts). I had to ask the guy getting in my car who he was.

They’re supposed to do a car wash every time they service the car. They never do it! Even if you specifically ask for it, they forget to do it. If it wasn’t for my lease with them, I’d never come here. They always promise that they will wash it, the cashier confirms that they’ll wash it every time and that it should have been washed, but it’s never done.

This was a joke. Service advisor said I have alot wrong with my car but the most important was my tires. I guess that what the biggest commission for him going on now.... Lol... none of the lights on the dash board are important. The evaluation given to me has 20 Categories 11 were marked a media attention needed.. I need tires really..I will never come back to your establishment.

I always receive the BEST service at Honda of Hollywood...💕

I always ask for Tameka. See is amazing. I always have her. nobody else.

Fernando Collazo, very responsible service writer. If you bring your car to this service department ask for him. He treats you like family. Service is always great.

Great service, great service advisor

Great service mr Ray awesome guy

I was looking for a truck Toyo dealer had a used one in stock wasn't the model I wanted. I could get new but takes 30 days to get once you buy! These people had a great truck ( Ridgeline) I though I couldn't afford! I bought certified used got a great truck! Best part was dealing with the staff they got me into a newer better vehicle that day! Amazing people! I forgot some items after the deal and very accommodating retrieving them.! Thanks Claudia and Daniel! Very helpful and enjoyable to work with making the experience a great one!

I had my car towed to AutoNation Honda because I’ve had repairs to my cars which are not Hondas and everyone always treated my family and I with respect. Customer service over anything is very important to me. I’ve built enough trust to purchase from them. Now standby for an update!!!

excelent service

Excellent customer service

They changed my car battery really fast and free because it was still in warranty

For buying a car I do not recommend as they increase prices without the customer knowing it, for service I think until the moment that they are honest

Martin took care on me in place of Jean as it was his off day on Saturday, Martin was professional and very attentive & knowledgeable. He explained all serivces and walked me through all processes and my feebdback on the recommended services, he walked me to my car and even showed me how to work not keyless key if I locked items in my glove box or valet . Thanks Martin, great job! Marcellia

excellent service. very professional both the advisor and the financier.

Honda, like other places such as Firestone, has this bad and dishonest practice of overcharging customers for parts. The same parts that regular Auto Parts sell for like $33, they will charge you $96 to $130 for it. I got charged $127 for 4 spark plugs and another $127 for a coil cover, not including the labor fee and another fee of $56 added for tools they used at the shop. Those tools are there to be used for years, how could a dealer charge each customer $56 or more for using its own tools. Besides charging a lot for labor, Honda chooses to cheat its customers out of parts prices by charging 2 to 4 times the normal price and falsely claim "these parts are original Honda parts, that's why they cost 3 or 4 times the price of parts at local Auto Parts". While it might be true for some specific parts, spark plugs, coil cover, valve cover gasket, etc... that Honda used are not OEM parts. They purchase them at discounted prices from local auto parts stores. I think the BBB and Department of Commerce should start investigating these shady practices from those big companies.

excellent service. very professional both the advisor and the financier

Great customer service and the service provided was done an hour earlier than expected.

Had to go in to get my car serviced and got it back in no time. Kevin was really nice and attentive. The place looked great and staff was super friendly!

The whole process was fast and easy Juan Beltran was there explained everything through all the steps that were needed.

They serviced my car and let me know what I needed to fix. The women that helped me was very helpful and nice definitely would recommend to get your service done at this dealership!

.Me and my wife had a very pleasant experience in AutoNation Honda. Customer service is superb

amazing service

Eddie helped me out. He was nice and very helpful

I went to get my oil changed the other day at AutoNation Honda Hollywood and Tamika was the one who helped me with everything and made it easy and fast.

Great customer service, nice staff, and fast maintenance experience.

Amazing experience! I would send any family or friend to them!

Everything went perfect ! The Autonation people made it a great experience. It was also the best price around . I'll be back for my next car .

love this place.. services excellent

I told Kevin all of my concerns about my car and he made sure all of them were addressed. He went above and beyond.

Just took my Honda type r for 22k service Tire rotation oil change and brake bleed 2 volk rims where damaged on the valve stem spots not sure why and when i got into my car the tire light was on there was a nail in my tire and it was my fault. Not cool the brakes they “bled” they feel so bad i had to pay another shop to get it done properly the wheel damage is around 600-700 to re powder coat 2 wheels they damaged. Totally I’m cool how they treat one of there top vehicles in there companies line up

Great service from sales rep Henry Placeres. Smooth buying experience, got all the info I asked for and no unreasonable overpricing. I'm very happy with this purchase.

There were more than a few hiccups in the process, but they were finally worked out. Just be sure to bring your patience when you come; they don't do anything quickly.

the salesman who attended me was very professional and explained all the options and due to the scarcity of cars he kept me informed all the time, sun after buying my car he offered his help for anything I need or if I have questions in the future

Daniel made me feel like a special customer, he always kept me informed (the car I wanted was not in stock) and answered the phone at any time.

Dishonest auto body shop. I got an oil change where they told me rear breaks needed to be replaced. Front was in the “green” and the rear was 3, “in the red.” I went back a week later to replace, couldn’t remember which at the time, but I told them it should be obvious since one was perfectly fine…. They replaced the wrong one. When I compared the write ups- the numbers on the breaks didn’t make any sense. It was obvious they were dishonest and the paperwork was proof.

Went in last day of 2021 and got the last hrv they had in the lot. Don was my salesman super nice answered all my questions and took me and my wife for a test drive - loved the hr-v so much better than my smelly 08 civic went thru and got credit approved very smooth also better than waiting for 6 hours at Coral Springs Honda(worst) , hollywood gets 🏅medal 5 stars ask for Don Chris B

I love my girl Tamika she always pleasant , When I book my appointments with her she's nice has a lot of patience and always with a smile on her face just a sweet person.And very great customer service...

My appointments are always on time & I completely trust my service advisor, Mr. Whitehall, for helping me keep my Honda in top condition. I enjoy excellent service at Hollywood Honda!

Honda Hollywood has a awesome team. They never fail whenever I come for service. I'd like to especially thank Jean. He's the best! Very knowledgeable, cooperative and very friendly. I definitely recommend!

Great Costumer services!!! Juan Beltran (my sales rep) went out of his was the help me we all needs. He is a total gentlemen, very professional and friendly. Juan Beltran made very easy and comfortable to buy my car.

I assisted my sister to get a vehicle from Taiwan. The auto seller Brian Etienne and the finance manager Sonny Chen zoomed called me then composed an online signature to make everything possible. With the time the way they are I was so blessed and grateful to be able to help my baby sister from overseas because of these amazing representatives. She was able to get a lower payment on a 2020 car with only 10k miles. Praising God and thanking these gentlemen for their hard work and going beyond the norm and scope to make this happen. Check them out and God Bless!

excellent sales and collision departments made AutoNation Honda Hollywood the only destination in town I plan on going to for years.

just went to check out of few cars service was great and I recommend my family and friends to visit

Everything was efficient and proper and Patrick Cadet was very helpful and knowledgeable.

Martin was great!! Took care of me although I had no appointment. Will definitely return, first time experience A1.

Rocky always takes excellent care of me! Safe on the road is my #1 priority and his

excellent service, quality and compliance, I am very satisfied with the work of the seller Eddy, and his team. thank you

Great service excelent treatment highly recommended

The sales manager Randy Cano.

I have been bringing my Honda Element here for routine service and repairs since 2014 when I bought the vehicle from a neighbor. I have had consistently good service and pleasant experiences so I keep coming back. Assistant Service Manager Tameka Long is the best - professional, dependable, and always able to explain complex repairs in layman's terms that I can understand.

It was a great experience when I bought my new Honda. No pressure no anxiety no I have to ask my manager. Found the car salesman was great as well as the finance person took all of 10 minutes without any extra selling of additional extras. Highly recommend this dealership.

Alberto Ayala !!! This guy ROCKS !!! Best Sales associate we have ever worked with!!! Thank you !!! We have a new car thanks to him and all his hard efforts to making it happen !!

Worked with Martin in Service. Feels like I am driving a new car!

Had a great experience purchasing a car here. Mark Scott was great and I love my vehicle. After a bad experience at another dealer it was good to be treated like a valued customer. First time to deal with AutoNation.

What a NIGHTMARE...!!! When I purchased my used car a few weeks ago, I was shocked when I was given a broken fob, and a "promise" that I'd receive a second key the following week. Agaist my better judgement, I agreed. I arrived the follwing week and the key guy was apparently on vacation... The salesperson emphatically promised I would have my new key the follwing week, come hell or high water...Although I smelled a rat, I went against my better judgement...... I arrived week two to recieve my key and was underwhelmed when the key guy didn't have the right fob for my make and model...Never mind that he seem to have a gazillion keys in his mobile key shop... I started to smell thast same rat.... He did offer to oder the fob, but it would take another week.... That would be week three... . This cacophony of lackadaisical work etghics is due to, and perpetuated by, Carl Vanderwarker, the general mgr. This is the man that thinks it "good policy" to sell vehicles with only one key ( and broken at that ) They knew this vehicle only had one key and took no steps to rectify the situation... This could have been an easy fix..... But why spend the extra money..... Mr. Vanderwormer felt perfect;ly fine with pasing this inconvenience on to the consumer ... To be honest, I'm done with that place, but felt it my civic duty to warn other perspective victims... Just think, if they are this greedy and petty over an insigniofigant key, imaginbe what nasty little tricks and financial pitfalls they have set up for the BIG ticket new car buyers.... Yikes....!!! Mr. Vanderwormer and Autonation Honda in Hollywood , Florida are not to be trusted..... You've been warned Kevin R. Evelyn

I always have excellent service from Ms. Long or Martin Luc whenever I bring my 2019 Honda Accord car over there . Hello Tamika and Luc . You are the best. Julien

Jodson Cadet Is such an AMAZING salesman I purchased a used car 2 years ago I told him I was ready for an upgrade and he called me regarding purchasing a new 2022 suv BRAND NEW !!!! I can always count on Jodson he goes above and beyond to help me even when I’m undecided. We need more people like Jodson. Awesome customer service.

Easy a s quick checkin for car service tune up … great customer care!!!

Jodson Cadet Is such an AMAZING salesman I purchased a used car 2 years ago I told him I was ready for an upgrade and he called me regarding purchasing a new 2022 suv BRAND NEW !!!! I can always count on Jodson he goes above and beyond to help me even when I’m undecided. We need more people like Jodson. Awesome customer service.

Outstanding customer service

Disappointed!! If I could give less stars I would. I bought a GMC Canyon with the seller Sarah, at the AUTONATION store in HOLLYWOOD, on 08/25/2021. I noticed some noises in the rear and front suspension. So I was at the store on 07/09/2021 where the service attendant, his name Martin, told me to return on Saturday. And today, 11/09/2021, Saturday my wife had been in the store since 8:00 am, the technician said he couldn't hear the suspension noise, I had to leave work and show him the noise and he said he can't identify the noise where it comes from. A technician who doesn't know where the noise is coming from or has no desire to look? After 2 hours and 30 minutes of waiting, the service manager said I needed to go to the Chevy AUTONATION and upon arriving here the service manager at that store told me that I need to have an appointment and that he cannot help me. This is all 3 hours and 40 minutes later. Could it be that on Tuesday they couldn't have told me to make an appointment? Could it be that on Tuesday they couldn't have told me to go to Chevrolet? If you want a tip, avoid AUTONATION, I don't know all of them, but at least I don't recommend HONDA.

Nick Internet Mgr handled things very professionally Love my new 2021 Honda Accord sport. Love this dealership friendly and great service

My salesman is very communicative!

Great service, always on time with only one call!!!

Buena atención al cliente y buen servicio

Great experience…Jean is always attentive to the needs of my vehicle.

Professional, starting with appointment to meet and greet at time of arrival. The service team informed me up to date on my vehicle. Thank you auto nation. See you next service.

I took my 2018 pilot in to replace the dead battery. The service advisor, Coach was excellent and i received a lifetime battery at a great price.

Jimmy is the man with sales,! He welcome us and accommodate all our need though the process of purchasing my car. He was very detail orientated and a knowledgeable all the features of the car. He goes above and beyond to make you feel like you should go with Honda. Sonny was my finance guru he was very kind and understanding to make it work so that i could get my dream car.

Rocky always takes great care of me. Been seeing him for 20+ years

I can not give enough praise about this place, especially because of my salesperson Daniel Previlon. He was extremely professional and friendly. Daniel, made it an easy and comfortable process, especially when compared to my previous purchase experience at another dealer. Daniel went above and beyond to make it a positive and enjoyable experience. I will definitely recommend this dealership, especially because of Daniel to anyone who is looking for a great car buying experience.

Wonderful Deal with mr Roderick and his General Manager Joe together make the process easier and got the car and price I wanted

My overall experience was great. Coach was very helpful and knowledgeable. My car was serviced in reasonable time and I was very pleased with the outcome.

Brought car to service for a recall repair. Car was taken immediately after arrival with no appointment.

Everything was explained super clearly and they got me out of there sooner than promised. When people ask why I go to the dealer for an oil change it?s because of this. A pleasant waiting area with WiFi and an organization I can trust to keep my vehicle in optimal running order including expectations for what will be needed in the near future. Well done Honda Autonation Hollywood.

I went in March and didn't get the deal I was looking for and I didn't feel like the salesman at the time really tried to help me. I waited a few months came back extremely nervous but Mark Scott helped me and calmed my nerves. He asked me the necessary questions and walked me through the entire process. Explained everything from start to finish. The best car buying experience I ever had.

Love the car. Special thanks to Jimmy and the financial advisor that helped!

My oil change was quick n easy. Fernando is ALWAYS very nice n pleasant

My service agent is very professional and detailed. I feel confident with the quality of service provided. They could improve with the service wait area, more accurate estimates of wait time and optional pick up and drop off service for longer than an hour wait. The location can also improve in first time getting it right with repairs.

Still waiting for a call back from Service mgr Neil. Oil change experience was a nightmare

Honda of Hollywood made the purchase of my new car Easy! Of all the places i visited around Honda listened to me. Look for Nick you will be happy if you do!

Marvelous! Ste staff was very friendly and tentative.

Kemeka was great and got me in and out Quality fix of splash guard

I’ve been going there for years. I have always been treated with respect. They have always been very thorough and taken good care of my vehicle. I highly recommend them.

Employees was understanding and extremely helpful.

Mr. Dwain was very helpful from helping me find my dream car to actually being able to purchase it. The customer service was great and i would want to always purchase more cars in the near future! Thank you guys soooo much! :)

i get a 2020 honda crv, as i see only 7k miles on it, per price of a 2018, very good prices, low payments and good costumer services.....

Excellent price on my trade vehicle and got my monthly payments lower than expected. No pushy sales people. Nick was great!

My husband and I went there to look for a vehicle, Raphael Williams help us find one that we loved and Sunny help us to do paper work. Both were professional in doing their Job .Thank you so much Honda of Hollywood I would recommend everyone shop there first for any vehicle they want.

Best experience, very professional. Good dealer definitely recommend

Process was super easy And quick and I highly recommend anyone to ask for Brian

Excellent service and products. Clean show room and social distance.

Excellent service. Rocky, the Service Advisor is a very competent employee.

Excellent service. My Service Advisor, Rocky provided an excellent service at all times.

Having served in the military for many years I can recognize Loyalty when I see it. Clifford Lawford, "Jason" will go above and beyond for his customers to ensure a smooth transition when purchasing a vehicle from him. He is very unique in the sales business and his commitment to his customers and integrity will not disappoint you.

I bring my Honda Pilot to Hollywood Autonation everytime for service and I am never disappointed. Fernando Collazo and Neil Campbell are really knowledgeable and always there to help.

Rocky,the service manager have great customer service skills

Martin was great and very thorough in explaining the services provided.

service, it's dependable fast and sometimes affordable

Everyone is so kind and funny! Great staff. Wouldn’t have wanted to go anywhere else!

I took my car for service Kevin was my service guy he was the best !! Thank you for prompt service !!!

The service, courtesy and professional far exceeded my expectations. I will continue to use AutoNation for all my service needs. Thank you.

My car had a major issue involving a potential difficult process and with the exceptional help from Assistant Service Manager Patrick Rodriguez the problem was solved and the car was fixed. He was responsive from the very beginning to the end of the situation with kind care and professionalism. Thank you Patrick, you service was awesome!

I was very happy for service Daniel gave us on Saturday. He takes time to explained to my daughter everything about the car I so glad.

Between Daniel the sales Rep and Sonny the finance manager. My experience was simple and quick. They were both very transparent

Fernando and the team did a great job. They are helpful and friendly.

Great customer service. !!

I had good experience during my time at the dealer. Carlos was very helpful. They didn’t have the color car I wanted but Carlos got it for me the next day. The signing process was smooth and fast. I totally recommend AutoNation of Hollywood

Courteous, quick, friendly, efficient and professional service.

Recientemente he tenido una gran experiencia, agradable y convincente en este dealer por la atención recibida y la seguridad inspirada en mi decisión por la compra de un vehículo. Agradezco a Jarniel Rivera por su motivación.

Great service like always from the entrance to the service adviser and the pick up of the car.

The whole process was great. Great customer service. Would shop for a car here again in the future.

Tameka was very good an eficiente. Happy

We had a great experience with Angelo helping us through the whole process. He helped us with my previous purchase as well and he is an honest, caring and professional man. I would highly recommend Angelo at Autonation Honda in Hollywood.

Great experience with Angelo as our sales person. He is an honest and caring man. He helped us with our previous purchase as well. I would HIGHLY recommend Angelo! Great experience!

Rocky was very helpful service was excellent

It was an painless process. The staffs were very friendly.

Made everything smooth sailing! I loved how easy it was

Prompt servce. Service Rep, very professional and friendly. Clean facility.

Awesome experience. Definitely better than Brickell and Braman. Great people skills from the front desk to the dealer, manager, finance!

Good customer service; very nice environment. Service on time. Thanks again

Rocky was super helpful and so nice! He is the best!

Mr Rodriguez was great. He was respectful, informative, honest. I felt safe with the service he provided and he did so in a timely fashion. He should be PROMOTED

Patrick is amazing! Excellent customer service and always with smile.

Dealer/service document fee stated up to $699.95 On Autonation Honda website of holloywood, FL but once inside the dealership sales man and manager presented us a breakdown of the vehicle price & it showed a dealer/service doc fee of $799.95 & manager said it was a mistake by marketing but refused to honor the $699.95 mistake. They then tried to bring down price of tax and tag/title which obviously would change at finance. Once we were given keys they let us know only one key fob was available. A vehicle of over $30,000 2019, and only one key fob. At this point we were ready to return everything and walk out but they assured we would be given another free of charge which took longer than originally stated.

Very good I referred you friend and they also purchased a new CRV

To much attention, very kind and professional. Patrick always take care of us with respect and take care of the car and explain everything clear to us.

Service was excellent and efficient.

AFTER ONE WEEK MY HONDA DIDN'T START. I ASKED TO AUTONATION .I WAS IGNORED, BECAUSE OF THEY’RE NO ACTION I I HAD ENORMOUS DAMAGE IN MY HONDA. THEY DENEAL FIX MY CAR. WORSE SALES RESPONSIBILITY WHAT THEY PROMISED

Very fast service in my language (french) I met nice people there

Outstanding customer service with minimum wait time on a busy Saturday!

went in for recall the advisor explained to me there was another recall for my car which i did not receive word about from honda but if i wanted to he could do both recall adjustments which i agreed to. he had me out in a very very reasonable amount of time and during my wait apprised me how the operations were going he was super polite from the moment he checked me in to walking me to my car give this man a raise

I bought my CRV here and it’s the only place I get it serviced. They have a very efficient operation in the mechanics are good and trustworthy. Also my service rep Tameka takes great care of me!!!!!

High quality service highly recommended ...great service department

I had a recall on my 2018 Hona Accord. Coach, the personnel assigned to my service appointment was resourceful in providing advice for other service I wanted done on my vehicle. Overall, they were efficient and offered exceptional service.

Very satisfied with the service I received. Agent was very helpful and answered all my questions. Wait time was satisfactory. I was pleased with the measure of safety put into place at the Dealership.

Just outstanding service and Communicatons as my car need service and tires

Great experience. Friendly environment. Would definitely recommend to family and friends. Mark Scott was true professional.

Très bon service..la représentante super efficace et très gentille..l’attente à été longue..4heures pour un pneu mais nous sommes très satisfait..

Honesty is the best policy and I can say they did exactly as promised and didn’t waste my time. Thanks Hollywood Honda for making this car buying experience so much easier than past car buying experiences!

I have been going to this Honda dealer for years now. I have never been disappointed with the service and professionalism. Although many people think its cheaper to NOT go to a car dealer for service, I, for one, have found the prices low and the service fantastic! Martin is an asset to your business. He was assigned to me. and I am more than pleased with how he took care of my beautiful Insight. Rocky is awesome too!! thank you, gentlemen!!

Last minute appt for service. In and out in 90 minutes. I didn’t even feel the time go by.

My experience was very good. I wasn’t even looking forward to leaving the lot with a brand new car but Carlos made it happen.

Excellent customer service. Martin is truly a gem.

Buena experiencia en auto nation honda Hollywood Carlos me atendió extremadamente bien y el servicio fue muy rápido desde que me recibieron el carro volveré y lo recomendaré

I had an excellent customer service representative, my car was ready in a prudential time and overall i was pleased with the service.

Was a pleasure. Buying new truck. Thanks Jason Lawford!

I am so pleased with the service that I always receive from Autonation Honda. They are extremely helpful and professional. Yesterday I drove in without an appointment hoping to get my normal required maintenance done but not expecting there to be an opening to get it done....and Service Advisor Rocky just made it happen. Thank you Rocky. The time before this,about 2 months before....my car’s computer went into a fib .... Service Advisor Coach found I needed my fuel injectors replaced and found it was covered by my service contract...didn’t cost me thank goodness I trust this service department and highly recommend them

Kevin was very friendly and professional. Once he took down my info and reviewed what they were going to do with my vehicle walked me over to the coffee machine and directed me towards the waiting area. He then contacted me once the vehicle was serviced and ready to go. Thanks Kevin!

Service is great!!! Fernando Collazo always helpful.

Excellent service, the Agent provided me with great options. Grateful and happy with my new SUV.

Martin as always was exceptional. He's very professional and kind. He makes sure everything is done correctly and timely. Great job.

Was very quick with the service

Nick took great care of us and went over all of our options to lease our first minivan. We are so happy with our decision. Carl was very helpful and always checked in to make sure we were being taken care of. Thank you Hollywood Honda.

Hanna was so helpful she lowered my price a bit too. I?m annoyed with the workers though I had asked for an oil change and tire replacement didn?t get my oil changed, took 2 hrs and was nearly $300

All of the service lights in my car randomly came on the other day and so I quickly contacted my local Honda and they originally told me the earliest appointment they had was at 1:30 PM but I was going to be working at that time so they managed to get me in within 30 minutes of me making the phone call (I called at 9:00 AM when they opened). When I got there, I was greeted by Hanna Marks who, to say the very least, was amazing at her job! I could tell she was an awesome service manager because of how thorough and caring she was with my car issues, all while being extremely fast in getting my car checked in and serviced. My car was evaluated that same day, Hanna gave me a call and was very detailed in explaining what was wrong with my car, and then I received a call two days later from Hanna saying the failed part in my car was replaced and was ready to be picked up. Honestly, I?ve never had such an amazing experience at a dealership/service center before, and it was all thanks to Hanna! I?d recommend this location to any and every other Honda owner. Thank you!

My salesmen was Raphael Palou he was great and attentive to all my car buying needs. I'll definitely recommend everyone to visit and purchase a vehicle!

Everything was excellent as always. I?ve only been there a few times .

Aquilino was the best and he did such a great job of answering all our questions. He was the reason we stayed because the sales person who was next on the list that greeted us was not very nice. We where about to leave and Aquilino noticed us and made us feel comfortable enough to seat down and listen to him.

Friendly and professional staff. Time serviced as faster than estimated time promised , which worked in my favor as I was waiting at the dealership.

Overall, My experience was excellent. Service advisor was professional, and knows how to deal with customers.

Customers service, speed

My service for a recall was fantastic. Quickly got in and out and my advisor could not have been any knowledgeable, helpful or more professional and friendly.

I bought my Honda Pilot in 2016 and have been servicing it at AutoNation Honda Hollywood ever since. Rocky has been my service rep for the longest and his service has been nothing short of excellent. He is very professional!!! Highly recommend. The staff is all wonderful.

Great service and communication from Tameka..on point

In and out in an hour. Fernando was welcoming, friendly and efficient. This is my second lease with this Autonation location. Highly recommend.

My service advisor, Tameka Long, was great. She took the time to explain the repairs needed and offered me a complimentary car wash. I will ask for her next time my car needs service.

Brought my car for oil change service and helped by Fernando..

I continue to go to Autonation for the excellent service and treatment I receive every visit. Mind you I am an Automotive technician but have no issues whatsoever with them servicing my vehicle even though I did not purchase it there.

Fast service

I was very pleased with Service Advisor Patrick Rodriguez. He makes a customer feel special. He is courteous and informative. My concerns regarded the safety of my vehicle. After an inspection, it did not require any repair. My peace of mind was restored.

Kevin was very helpful the entire time I was there waiting for my car to get service. He also follow up with me the next day, to make sure things were going well with the performed work.

bought my car over the weekend and it was the best experience I've ever have buying a car Roderick and Raphael are the best helpful friendly staff are great overall. 👍👌🙌☺😊

Fantastic and easy experience. Super smooth interaction

Went there for service for my Honda Sedan. The car was overheating when idling for any extended period. Although it took a while for them to diagnose and order the parts needed, my rep Carlos Castro did a great job keeping me up to date every step of the way. He set me up with a loaner car for a few days while waiting for the parts (2 fan motor assemblies) to come in. He had the mechanic do a full inspection and gave me a detailed order of when do to each item on the list and why with pricing for each. All in all an excellent experience with kudos for Carlos for his yeoman work. Car is running fine again.

Took my 2017 Honda Civic in for an oil change. Made a comment to Fernando about maybe thinking of upgrading for a newer vehicle and he immediately set me up with Brian, I have to say HondaNation has to be my best experience in regards to buying a car. Brian was with me the whole way and all I had to do was sign papers and that same day I left with a 2020 CR-V. He work the numbers and I was very satisfy with the complete experience. ⭐️⭐️⭐️⭐️⭐️

My representative is the best taking care of all details and making sure a had transportation to my job. Martin is the best.

It has been the best service since I am going to this dealership, Hanna has been the best person who has attended me, very polite and cordial!

service was great and joseph in the service dept was helpful and attentive

I had a good experience. They were professional and efficient.

Great, smooth experience at Honda Hollywood. Joseph provided excellent service!

Tameka Long was absolutely the best. Wonderful and professional customer service to the max.

Excellent Service! I dropped my car off for repairs. The body work was great! I would definitely do business again with them!

Good visit I will always bring my car to auto nation Hollywood.

Great service Dept friendly atmosphere

As usual my experience with my advisor Rocky was great, on that side things were great. The car wash guys needs helps. It was as if it were a rush job. The rims were not cleaned well there wasn't the usual shine like after a regular wash

As always the service there is always incredible. The staff makes sure you are well taken care off I will never go to any other. They are the best.

We bought a Honda Odyssey from Autonation and had a pretty good customer experience until we encountered the first breakdown in my car. The car began to stall at the intersection (Auto idle stop system problem) During the warranty period, asking for help did not give any better result than "turn off this function every time you start the car". After the next appeal (a few weeks after the end of the warranty, they suggested replacing the battery ... but for money. Now, if this happened a little earlier, then maybe we would have changed the battery under warranty. It is at such moments that the real quality of service and the value of the client for the company are checked.

Everyone was excellent I love the dealership it?s close to my residence friendly and helpful

Walked in and I was promptly attended to. Patrick Rodriguez took care of means I was out in 45 minutes. The waiting room was clean with plenty room to socially distance. It was comfortable with areas to plug in devices. Thank you Patrick for taking such good care of me!

People are not friendly enough and they only car about selling cars but not about you. I like the person who sold me the car, but the rest was terrible service. They said that they were going to clean my car for me and fill up my gas tank but all they did was throw water in the car and give me my tank half fill. I call to complain about everything and all they said was, this is the best we can do. I will never go back to Auto Nation!!! I have been with them for 3 years now and never have one good experience. I also tell everyone, don?t go shop there!!! The only reason I was stuck with them is because I shop my older car with them with the certified warranty and I have no other choice. Hopefully I learn my lesson now buying my second and less car with auto nation.

Great job. Thank you for the service! Just over priced.

My advisor Jean was great and helpful. He made sure that everything in my car was fixed.

Neil, Luc, and the entire Service Department, are always so courteous and professional. I?ve been going to this dealership for years and always leave happy. The quality of work done, the updates and follow ups, during and after repairs are simply the best.

Best experience I’ve ever had buying a car. Service was great , Mr. Bridget Williams you are the best very knowledgeable, customer service friendly.Mr. Williams made my decision easy just by Being consistent, friendly, knowledgeable, pleasant attitude. I do recommend Hollywood Honda to the highest best experience ever.. Thank you Rafeal❤️

Excellent experience. The sales associate Jodson was professional and knowledgeable. The Sales Manager Carl was great during the transaction as well. I highly recommend! AAA

My representative Martin is amazing. The service he provides to his customers is like no other. He make sure you leave there with your car feeling like new. I come to this dealership only because of him. He is very honest and professional.

Went into shop and found what I want to my son. Was in and out in 1 hour. Thxs

Great service, great mechanics Very pleased with my experience Angelo, the technician that worked there n my CR-V was friendly, knowledgeable, and had me back in my car in one day.

Staff was very attentive. It was an excellent experience

Customer service are very polite and service, we write on paper that I?m deaf , they very patience! I?m appreciate your help with me

The service was excellent. I would recommend autonation Honda to my family and friends.

Carlos Alvarez was a great salesman. Easy to deal with. This is our 3rd lease with him as our salesman and soon it will be #4. Everyone was wonderful

Fernando in the service department was great!!

My experience here has always been pleasant & professional. Jean & Tamika from the service dept are great! Always a pleasure pampering my Honda @AutoNation Honda.

Very relaxed environment and my Sales representative Elias, was very good.

Great service and very Timely. Rocky and Service Manager Neil were exceptional and helpful

Yesterday, I brought my Pilot in to have the oil changed and address a couple of concerns I had. One was a noise the car was making that started after I ran over a bush in the road. There was a branch still attached to the bottom of the car and I was to let Luc (Martin) know if the problem continued. ( It didn't.) The other concern was that my cell phone stopped communicating with Android Auto. Richard (who serviced the car) worked on the car settings and my phone settings until he solved the problem! Luc (Martin) always gives me up to date information as to what the needs are for my car. At 5:00, Martin called to see if the car was doing well. I was happy to report that it felt like a new car!

Very pleased.The work was done quickly and the problems I had was seen to exactly.

Coach and everyone who attended to me were very professional and well deserve of a 5 stars. I am grateful. Thank you.

Had first maintenance due. Went before appointment and they came right away. Only need oil change and tire rotation. Took 2 hours! Should have a lane for the easy quick ones. Felt because I didn't buy car there, it was going against me. Do not recommend for now.

Hanna was amazing! Service was timely, I shared with her my previous wait with an appointment and she assured me that my visit today would be and hour to and hour and a half and I really enjoyed knowing that I can still trust in Honda Hollywood, I purchased my car from this location also from Nick, love the team here!

People are friendly and take time to explain things to you.Ladies don’t understand lots of things about cars.

Service representative was very professional and courteous, I wouldn?t take my car anywhere else to be service.

Mark Scott is truly the best of the best. Highly recommend. kudos to Mark and the entire team. 🙏🏽💕👏

We got the car we wanted and needed for a good price. We received honest advice instead of a sales talk. That is a very positive experience when leasing or buying a vehicle

We got exactly what we were asking for, at a good price.

My experience with Cristian was very nice. He was always nice and courteous good customer service.

It was an excellent experience. Salesman nice and didn?t pressure

Mr. Coach was very professional and helpful. They were able to resolve the issue with my car.

Went to AutoNation Honda Hollywood at 2pm and left with a new car by 6pm. I had the best experience of all my car buying transactions throughout my life. Jodson was wonderful! He was kind, knowledgeable, patient and very helpful, it was as if I was conversing with family. Thank you Jodson and thank you Hollywood Honda for your professionalism, it is very appreciated 😊

Great service and promptly done. No hassle or try to get you to do anything that wasn’t neeeded.

AutoNation Honda of Hollywood in my opinion is my lifesaver. When my vehicle has a problem outside its regular maintenance schedule, I call for an appointment and know that my vehicle is in the best hands. Their service advisors and their technicians solve my vehicles problems so seamlessly. I would never think of going anywhere else. They have my respect and loyalty

Other a bit of a wait time Rocky was awesome as usual

Always a friendly staff. Rocky and Martin are always helpful.

Patrick was fabulous! I will be requesting him again.

It is very nice of you to trick me into getting unneeded service! Thank you so much.

Excellent service. My advisor, Luc Durogene, is well informed, good in communication, devoted and patient. He goes extra miles to help others who need his assistance. He remains calm in tough situations, helps co-workers and customers in conflicts.

Car buying experience went smoothly and salesperson was not high pressure at all which was nice. I even had to fetch him out to assist me with my car purchase. I don't like going into a car dealership and they all approach you with high pressure sales demeanor.

Kevin was great! The process was easy and uneventful.

Great service check out all my concerns and provided feedback on what needs to get done

Yes yes yes They have a great selection of Honda’s, knowledgeable salesman, And prices as good as anybody. Thank you

Rocky was awesome. My car was ready in an hour and it felt like a new car.

Excellent service all around. Great job guys! I really appreciate it

Fernando always provided a great customer service I definitely will recommend this dealer and his services to any of my friends

I had an appointment for an oil change. Jean was not only transparent, but prompt and simply fantastic!!!

I was well taken care of that automation Honda Hollywood. they went above and beyond the call of duty for me on a touchy situation.

they followed all producall for this pandemic, a very clean place, friendly and respectful great atmosphere to be in, they make you feel comfortable always and most importantly is that they give you what you are looking for

Great customer service, friendly and respectful

Jean is Excellent!! I would reccomend this dealer to anyone interested in a Honda. Great customer service.

Service Agent Luc did an excellent job with getting my car serviced

People are very nice most of all professional I hada great experience with this dealership

Best attention ever from Mr. Joe Ray, Carlos and all his staff

Martin my service rep was awesome , he had a loaner waiting for me and kept me updated every step of the way

I had the most wonderful experience today at AutoNation Honda Hollywood. I had the pleasure of working with sales representative Patrick Cadet and words can't describe the high level of service that I received. Patrick for starters was very friendly, caring , patient and knowledgeable. He took his time and made me feel comfortable with the car buying process, as I've had bad experiences previously. I didn't feel pressured to buy or intimated. Most importantly I received an amazing deal on my CR-V EX. I would definitely recommend AutoNation Honda Hollywood as a great placed to purchase your next vehicle. Patrick is a true example of a phenomenal and exceptional employee and represents this company well. Kudos to you again Patrick for everything !

Dealing with my service rep Tameka Long is so easy and she makes everything run very smoothly.

Thanks for a great service and options you gave me so I make the best decision ever.. !

I always get great service and my adviser is knowledgeable thanks

So far they have been attentive to my new car needs.

Highly recommend Christian as salesman, he explained in detail car features and help me to configure apps and new safety functions. Lease process was clean and fast the lady from financial department is awesome.

Everything works fine. Staff were understandable and help.

it has been an excellent shopping experience, we definitely recommend this service

Had an oil change and tire rotation but was having a serious problem with the air conditioner. I feared for the worst. Was relieved when Coach told me that I had leaves blocking the air intake! Good work guys!

I went to get an oil change , Patrick took cate of me, it was easy in and out !! So professional and they are so nice !! Thank you

Great service department, good prices, friendly staff, very professional overall.

Excellent customer service, very good hospitality, and friendly staff.

Excellent service.Manager very helpful . Service agent and mechanic explained everything that I asked and my concerns.

Scott was excellent in providing great communication regarding my vehicle repair. He was very professional, great attitude and very plesant to work with. He made me feel comfortable and that my vehicle would be safe and taken good care of. Tameka was wonderful also and I thank everyone who provided great service to me and my son. I will choose Honda AutoNation to everytime to take care of my Honda. Thank You ?

I was fortunate to stumble upon salesman, Clifford Lawford, a fine young man. I worked with several other dealerships and was unhappy with the service. At all times Clifford, known as Jason, was upfront, kind and considerate. He listened to all of my concerns and address them immediately. He was very knowledgeable about the car I wanted and was generous with his time to teach me and show me about details of the car. He also helped me with accessories. It was an excellent experience!

Fernando Collazo always very helpful, and good customer service.???

Excelente services ,good services,they treat like a family member

Awesome service! Always super friendly and professional.

So far good experience, respectfully attending

Great service, good pr. Pleased with the service...!!!!!????

Carlos Castro Was so very helpful to me on an emergency visit. He made it possible for my car to be checked And repaired as quickly as possible. His help was very important and he and the mechanics were able to fix my car. I recommend Honda and their Service Department.

Mr. Martin is professional and goes above and beyond on every visit. I have been bringing my car to Autonation Honda since 2015. I trust their recommendations and suggestions. This place is not like any other generic dealer. Mr. Martin cares for his customers and always has your interest first!💙

Excellent Service by Martin and Kevin the help and attention was the Best ever

My service advisor Martin "Luc" was wonderful. Very knowledgeable, practical and professional. I always have a great experience whenever my car is serviced there.

Excellent customer service, good cars. I want to say thanks to Angelo Aquilino for his support buying my car

Patrick was fantastic. Honest, kind, and thorough!

A friend of mine recently purchased a used car at AutoNation. The car was pulling to one side so he took it in for an alignment. He was told the strut was bent and it was old damage. The car is still under the used car warranty which covers front end suspension. He bought the car to AutoNation, expecting the issue to be resolved and after a couple of days they told my friend that the strut is not included in the warranty because it is not part of the suspension. So here we have AutoNation taking advantage of the little guy and wriggling out of their obligation. I don’t know what world Auto Nation lives in that the strut is not part of the suspension. This tells me that their used car warranty doesn’t mean a thing. It sounds good but when it comes to actually applying it, AutoNation is MIA. I guess it’s time to file a complaint with the better business bureau to see if anything can be done to curb these deceptive practices.

Was very pleased with the service and the confident non-pushy attitude

I don’t know about this place but at AutoNation Nissan this was my experience be warned -they refused to believe me when I provided warranty -forced me to track down warranty information already given to them - 1 week tire replacement - no calls for updates - service department manager never called back - no multi point inspection - no fluid top off - they couldn’t even place the spare under the car where it goes, at the Nissan dealership for this Nissan car

Service was good but the policy of Honda to pay for my repair lacked. This problem was through no fault of my own and I understand that this same problem is rampant on the Honda HRV. It's a design flaw yet the consumer is the one stuck with the bill. I cry BS! Definitely going to rethink my next car purchase.

Was there for an oil. Change and Martin was polite ,fast ,efficient,and honest.

It was definitely a case of bad news, good news. The bad news was that the engine needed to be pulled apart, the good news was that Honda would cover the expense. Certainly the fact I bought the car at that dealership, and had all my maintenance, especially the oil changes done at this same dealership, were reasons they took responsibility. Satisfying that Honda and the dealership would own up to the repair. Service agent explained the repairs and process needed; the car needs 1000 miles to check the oil leakage before the major engine repair takes place. Considering the above, I would have to put Honda at the top of the list as far as buying a new car.

Carlos was awsome however, when I asked for coupon or discount availability he said he had none to offer. I then showed him the offer I had found from Honda online and he applied it.

Overall, my visit was excellent. The advisor was very professional in dealing with me, the customer. I was treated with respect and the advisor was very amicable.

Best teamwork in the industry! Great people and very friendly.

Autonatiön did a wonderful service to my. Honda Civic SI thanks autonatiön 💪🏻👍

Autonation-Hollywood Honda- Over my 50 years of purchasing autos I have NEVER had the most pleasant, helpful,informative bunch of people to deal with. They ALL went beyond the call of duty especially, Mark Scott and Tony Guevara they never left us without answers even during the hectic day of September 30th where it seems like everyone in the area was there buying a HONDAA.

My regular Service Agent provided usual excellent care!

I have to wait less than I was told. The Assistant Service Finbar Whithall was cordial and efficient.

Professional & respectful with the ability to listen to the customer. Service was timely & communication was excellent. Thanks!

Great Service and very helpful and informative.

Sames Rep. Roderick Williams was awesome!!! I went to the dealership for a particular model, but left with something even better. ??

Great Service. My service advisor Fernando and Manager Neil are always honest and friendly and knowledgeable about my car needs. Thank you

Fast, professional and efficient service

Great service, I trust my service rep Rocky, and they have always been dependable.

It?s always a pleasure going to Honda , good service

I travel to AutoNation Hollywood from Melbourne, Florida to have my vehicle serviced. My service advisors treat my vehicle as if it was their own and provide me with a safe and clean vehicle. I have been with AutoNation Hollywood for many years and would not think of going anywhere else for service or vehicle purchase.

See Rocky - he is awesome. He is honest as well and has never tried to sell me stuff I don't need. I recommend for service and with the right salesperson for sales too.

Patrick Svc Mgr even advised me what I can do myself to save service costs. Thank you

Kevin was super helpful and attentive! He was very knowledgeable and made me feel comfortable as a consumer. Great job Kevin!! If I could give more stars I would! I will be back!

Kevin was super helpful and attentive! He was very knowledgeable and made me feel comfortable as a consumer. Great job Kevin!! If I could give more stars I would! I will be back!

customer service and very friendly

I am very happy with Auto Nation of Hollywood. Brought my leased Honda there for the last 3 years. The staff provides excellent service. They greet you immediately and seem very organized . I?ve been ignored at other dealers so I appreciate the good service here and they don?t oversell their services.

Carlos was very polite and knowledgeable. He took his time to explain and answer all my questions.

I was properly served, with courtesy, respect and manners.

I Have always come Hollywood Dealer since 2015 and this is First time that I received a POOR SERVICE for your employee.

Purchase of car , excellent service. Really worked with me to gain full satisfaction. Highly recommend.

Awesome job and made everything possible for us to take the car

Tameka has been my Service Adviser for few years now and no matter how long it has been, and she always greets me with a happy smile as if we are old friends. She gets me in and out quickly and always provides me with fabulous service. 10 Stars!

Courtesy and professionalism were observed and experienced from the moment that I parked my car at their facility until I vacated their facility

Rocky was amazing. I had a certain issues with my car for months and no one could help and he helped and figured out what exactly was wrong. Now my car drives so smooth! Definitely coming back to this location

Tameka is amazing. I went in for some maintenance and one issue covered by warranty. Parts needed to be ordered and they also diagosed another warranty issue that parts needed to be ordered. Tameka called several times to keep me updated when parts arrived. Going in to have warranty work completed tomorrow. Keep up the great work.

Customer service is great. Employees are very welcoming and very attentive.

My sales guy, Creg Coombs, was knowledgable, friendly and sensitive to my needs and made my vehicle purchase seamless. AutoNation Honda of Hollywood exceeded my expectations by being courteous and professional. World class personnel top-to-bottom, awesome crew! Highly recommended for you folks that value a superb car-buying experience in what?s usually an unsettling environment.

Fast courteous serviceThat’s it I was two characters short

Great customer service. A+

They were the only dealer out of seven to provide honest and accurate pricing upfront. Other dealers referred me to Honda calculator.

Polite staff, professional, but a long time to wait

AutoNation Honda Hollywood

The sales staff was particularly attentive to all my needs. They made the car buying experience pleasurable. #Would recommend them without hesitation.